Outsource Consultants

JANUARY 28, 2025

Data-Driven Insights & Analytics Advanced reporting and analytics tools provide invaluable insights into customer behavior, agent performance, and operational efficiency. Features such as speech analytics help identify customer sentiment and common issues, enabling businesses to proactively resolve problems before they escalate.

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

Babelforce

SEPTEMBER 3, 2020

Common uses for inbound call centers include: Providing general customer service Appointment setting Taking messages Processing orders Handling complaints Technical support Working on customer loyalty. Deep data integration usually means using APIs to share information easily ( and instantly and automatically) across any systems.

Call Center 52

Call Center Abandon rate Interactive Voice Response APIs 52

AWS Machine Learning

AUGUST 9, 2024

Deltek is continuously working on enhancing this solution to better align it with their specific requirements, such as supporting file formats beyond PDF and implementing more cost-effective approaches for their data ingestion pipeline. OpenSearch is an open source and distributed search and analytics suite derived from Elasticsearch.

Government 133

Government Healthcare Construction Engineering 133

aircall

APRIL 2, 2021

And, unlike traditional, wired telephone systems, you can monitor your virtual call center using your remote phone system’s dashboard analytics. An open API technology. An open API technology is also referred to as public API. Dashboard analytics. Strong technical support. Data & Reporting.

voip 62

voip Interactive Voice Response virtual call center CRM 62

Hodusoft

JULY 28, 2021

A business phone lets you increase employee efficiency with in-built automation tools and real time analytics. Understand Technical support tenure. Make sure the vendor has a qualified technical support team not only a sales engineer. Increase employee productivity. Get scalability.

voip 52

voip Technical Support APIs SaaS 52

RichCall

SEPTEMBER 13, 2017

The contact centre will support this by providing hints, tips, education and technical support. ”’ Those contacts that remain, will be complicated, complex and require a significantly different profile, than the typical customer service or technical support agent that exists in most centers today.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

OctopusTech

DECEMBER 7, 2022

Professional reports and analytics. 24/7 technical support assistance. Advanced analytics with Google BigQuery integration. Unlimited API calls. It provides a wide range of apps in its app store in different categories such as marketing, sales, reports, analytics, accounting, etc., Create unlimited blogs.

Enterprise 12

Enterprise Sales B2C Analytics 12

JustCall

APRIL 3, 2023

Top Features of JustCall Powerful autodialer and automation Toll-free numbers globally Call recording Mail forwarding, voicemail and custom numbers Centralized tracking of call activity, and call/team/number analytics. user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

JustCall

APRIL 5, 2023

Finally, the customer and technical support teams are readily available to assist customers in deriving more value from JustCall implementation. Moreover, JustCall users in the Premium and Custom plans get API and webhook access, which allows them to build bespoke solutions.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

IdeasUnlimited

JULY 28, 2022

With the advent of technology and the world-wide web, support representatives need to handle more complex issues including but not limited to providing technical support. Today, call centers are handling much more technical questions and problems whereby the escalations and interactions with the agents have changed in nature.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59

Momentum Telecom

JANUARY 29, 2025

Do you provide any call analytics or reporting to monitor performance and troubleshoot issues? Do you offer APIs or third-party integrations for advanced call routing, reporting, or analytics? What disaster recovery options are available, and how quickly can you restore service in an outage? equivalent in other countries)?

Call flow 52

Call flow Technical Support Enterprise Contact Center 52

JustCall

APRIL 5, 2023

Some of these include: AdaAgent Assist, Airkit Assist, Hub Auto, Reach, Balto, Calabrio, PCI Pan Digital Agent Assist, Pypestream, Verint, Zingtree, Talkdesk also offers API access for all plans. Comprehensive Reports and Analytics Sure, Talkdesk promises a world of reports and analytics – most of these being generated in real-time.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

JustCall

FEBRUARY 5, 2023

SMS analytics to track your campaigns and make informed decisions. The app offers SMS analytics to help you quickly audit and optimize SMS campaigns. In addition to offering bulk SMS capability, the solution should also allow SMS drip campaigns, MMS, and deep analysis through analytics. Auto-respond to incoming texts.

Interactive Voice Response 52

Interactive Voice Response CRM Sales Marketing 52

Amity

JULY 28, 2014

Outcomes of customer success have a direct impact on sales, marketing, product development and technical support to name a few, not to mention the bottom line. Reporting and analytics to support metrics and KPIs and satisfy executive reporting requirements. Usability (how easy is it to use?). Number of users/access.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS B2B 48

Hodusoft

SEPTEMBER 18, 2024

This integration allows for more efficient and effective communication, as agents can quickly understand the context of each interaction and provide personalized support. Check for robust APIs and pre-built connectors to facilitate easy integration with third-party applications and tools.

Call Center 52

Call Center Contact center software Healthcare Contact Center 52

JustCall

MAY 1, 2023

This feedback is then recorded in the analytics dashboard to assess agent performance. Powerful Integrations With support for the integration of more than 100 business tools and apps, businesses can seamlessly increase the capabilities of JustCall in just one click. 5 Trust Radius 8.2/10 10 8/10 Capterra 4.1/5 5 Software Advice 4.07/5

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

Vcaretec

APRIL 10, 2023

Outsourced customer service is the practice of hiring a third-party provider to handle customer service and support functions on behalf of a company. This involves outsourcing tasks such as responding to customer inquiries, resolving issues, providing technical support, and processing orders.

outsourcing 52

outsourcing Customer Service Self service Customer Support 52

Cincom

MAY 3, 2024

Our Eloquence software enables easy connectivity through pre-built integrations and customizable APIs to link templates to any enterprise data source. Seek tools with APIs and connectors that simplify linking templates to data sources like CRM, ERP, and e-commerce platforms underpinning your business.

Enterprise 40

Enterprise CRM APIs Customer retention 40

JustCall

APRIL 9, 2024

Custom integrations and workflow automation with public API. Dedicated tools for reporting and call analytics. It supports parallel dialing and provides crystal-clear call recordings to archive and revisit. Cons Frequent technical issues with features like call routing. It does not offer marketing analytics integrations.

voip 40

voip Sales Scripts CRM 40

AWS Machine Learning

JANUARY 7, 2025

When financial industry professionals need reliable over-the-counter (OTC) data solutions and advanced analytics, they can turn to Parameta Solutions , the data powerhouse behind TP ICAP. Parameta empowers clients with comprehensive industry insights, from price discovery to risk management, and pre- to post-trade analytics.

Technical Support 111

Technical Support Government APIs Analytics 111

NobelBiz

NOVEMBER 12, 2024

These may include advanced call analytics, CRM integrations, and call monitoring. Includes unlimited inbound calls (toll-free excluded), integrations, API, and smart queuing. Adds Salesforce integration, advanced analytics, live call monitoring, and a dedicated account manager. Custom : Contact Aircall for pricing.

voip 52

voip Contact Center CRM Analytics 52

JustCall

FEBRUARY 12, 2024

You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. It includes a robust dialer, as well as platform features such as call recording, voicemail transcription, and call analytics. Remember, affordability doesn’t have to mean sacrificing quality.

CRM 52

CRM Abandon Call Analytics Coaching 52