JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

Spearline

MARCH 25, 2020

The service is an extension to the Spearline API that allows organizations to test the sending and receiving of an SMS message in-country, from Spearline, to a destination specified by them. Access real-time reporting and analytics via Spearline API queries. What is SMS Verifier? Find out more. New to Spearline?

Telecommunications 59

Telecommunications APIs Enterprise Analytics 59

PeopleMetrics

DECEMBER 27, 2019

In a telecommunications company, for example, the IT department has a system that houses all the technician appointments for the day, including specific customer information such as email address and phone number. If not, look to your company's business analytics and/or business intelligence department. The Analyst. Sean holds a Ph.D.

Telecommunications 81

Telecommunications APIs Analytics Feedback 81

AWS Machine Learning

AUGUST 4, 2022

The results data from these jobs are stored in the Amazon S3 analytics layer. The Amazon S3 analytics layer is used to store the data that is used by the ML models for training purposes. The prepared training dataset is pushed to the analytics S3 bucket to be used by SageMaker. Train the model. About the authors.

Scripts 109

Scripts Advertising Engineering Analytics 109

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. You can request service quota increases through the console, AWS Command Line Interface (AWS CLI), or API to allow access to those additional resources. We use an ml.t3.medium

Telecommunications 130

Telecommunications Transportation Healthcare Accountability 130

AWS Machine Learning

FEBRUARY 6, 2023

As an AWS Partner, Talkdesk is using AI capabilities like Amazon Transcribe , a speech-to-text service, with the Talkdesk Agent Assist and Talkdesk Customer Experience Analytics products across a number of languages and accents. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 78

Cloud contact Self service Contact Center Virtual Agent 78

Pointillist

SEPTEMBER 10, 2020

For example, a telecommunications provider might promote new mobile phones for a customer who is due for an upgrade. More importantly, customer journey analytics enables CX, marketing and customer care teams to prioritize CX improvement initiatives and quantify the ROI of CX investments.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

aircall

JUNE 11, 2021

A Brief History of Telecommunication. 2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. Telecommunication Now. Use call center analytics to monitor your first-call resolution rate and other metrics.

voip 62

voip Call Center Telecommunications APIs 62

AWS Machine Learning

JUNE 6, 2023

This table name can be found by referencing the table_name field after instantiating the athena_query from the FeatureGroup API: SELECT * FROM "sagemaker_featurestore"."off_sdk_fg_lead_1682348629" For more information about feature groups, refer to Create a Dataset From Your Feature Groups and Feature Store APIs: Feature Group.

APIs 90

APIs Metrics Telecommunications Marketing 90

NobelBiz

FEBRUARY 23, 2023

CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. Simultaneously, analytics may give information on your consumers, workforce productivity, and other topics. Telecommunications are required for teams using cloud-based applications and working from home.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

NobelBiz

FEBRUARY 23, 2023

CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. Simultaneously, analytics may give information on your consumers, workforce productivity, and other topics. Telecommunications are required for teams using cloud-based applications and working from home.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

AWS Machine Learning

JULY 21, 2022

To learn more about Experiments APIs and SDKs, we recommend the following documentation: CreateExperiment and Amazon SageMaker Experiments Python SDK. Analytics with SageMaker Experiments. An experiment owned by the data science team regarding marketing analytics, for example. A specific data science and ML project.

Metrics 89

Metrics Scripts Enterprise Telecommunications 89

Hodusoft

NOVEMBER 9, 2022

It is a plug-and-play telecommunication system that offers numerous advanced features to enhance internal communications. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

voip 52

voip CRM Telecommunications Analytics 52

aircall

AUGUST 13, 2021

In a nutshell, it’s a telecommunications technology that allows the transmission of voice signals across an IP-based network such as LAN, WAN, and even Wi-Fi. Customizable VoIP packages (including custom API development). Call Analytics and Administration Features. What Is VoIP? Native mobile and desktop phone apps.

voip 62

voip Interactive Voice Response APIs Call Center 62

JustCall

APRIL 5, 2023

Mitel is a Canadian telecommunications company that provides unified communications solutions for businesses of all sizes and scales. Call Recording and Analytics JustCall also provides intuitive call recording and analytics features to help you track call metrics and improve the customer service experience. if neccessary.

APIs 52

APIs Analytics Enterprise Feedback 52

Babelforce

APRIL 9, 2020

If you use voice analytics, this is the time for them to shine. When it comes to integration, APIs are the call center technology of choice. The post 3 Steps to Pre-emptive Contact Center Service appeared first on babelforce | Global Integration Platform for Telecommunications. Makes sense right? And automation?

Contact Center 52

Contact Center Call Center Telecommunications CRM 52

Babelforce

APRIL 9, 2020

If you use voice analytics, this is the time for them to shine. When it comes to integration, APIs are the call center technology of choice. The post 3 Steps to Pre-emptive Contact Center Service appeared first on babelforce | Global Integration Platform for Telecommunications. Makes sense right? And automation?

Contact Center 52

Contact Center Call Center Telecommunications CRM 52

Babelforce

APRIL 9, 2020

If you use voice analytics, this is the time for them to shine. When it comes to integration, APIs are the call center technology of choice. . The post 3 Steps to Pre-emptive Contact Center Service appeared first on babelforce | Global Integration Platform for Telecommunications. Makes sense right? And automation?

Contact Center 52

Contact Center Call Center Telecommunications CRM 52

JustCall

APRIL 5, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. 8×8 provides solutions for VoIP calls, video conferencing, APIs for SMS and chat, and so on, and also integrates with third-party solutions like Microsoft Teams, Salesforce, Google Workspace, and Freshdesk.

voip 52

voip Interactive Voice Response APIs Contact Center 52

AWS Machine Learning

AUGUST 2, 2023

With AI-powered tools and analytics, it has become easier than ever to build not just one story but customized stories to appear to end-users’ unique tastes and sensibilities. After ingestion, images can be searched via the Amazon Kendra search console, API, or SDK. This is where image-to-text models can be a game changer.

Enterprise 82

Enterprise Healthcare APIs Big data 82

AWS Machine Learning

JULY 14, 2022

The goal of SageMaker Experiments is to make it as simple as possible to create experiments, populate them with trials, add tracking and lineage information, and run analytics across trials and experiments. DVC is quick to install and doesn’t require special infrastructure, nor does it depend on APIs or external services.

Scripts 91

Scripts Engineering Metrics APIs 91

JustCall

FEBRUARY 6, 2023

Since the phone calls are managed in the cloud, your resources are freed up from expensive hardware or telecommunication equipment. All you need is your PC, mobile, or any internet-ready device where you can deploy your corporate communication framework using APIs. Also, Aircall supplies APIs and webhooks. Why Choose AirCall?

voip 52

voip Interactive Voice Response CRM Contact Center 52

Hodusoft

MAY 10, 2024

The later needs significant investment in physical infrastructure such as: Office space Furniture Equipment Telecommunications infrastructure Virtual call and contact centers eliminate the need for physical premises and expensive hardware. Consider APIs and third-party integrations available to extend functionality as needed.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Hodusoft

MAY 17, 2024

Key standards like the Computer-Supported Telecommunications Application (CSTA), the Java Telephony API (JTAPI), the Telephony Server API (TSAPI), and the Telephony Application Programming Interface (TAPI) normalized CTI interfaces. This data can be used to make informed decisions and improve overall business strategies.

Interactive Voice Response 52

Interactive Voice Response CRM Contact Center Call Center 52

AWS Machine Learning

JULY 31, 2023

We use the synthetic dataset from a telecommunications mobile phone carrier. He designs modern application architectures based on microservices, serverless, APIs, and event-driven patterns. He works with customers to realize their data analytics and machine learning goals through adoption of DataOps and MLOps practices and solutions.

Metrics 91

Metrics Engineering Accountability Telecommunications 91

NobelBiz

JUNE 26, 2023

Telecom Services Telecommunication services are the veins of a call center, transporting voice data from one point to another. These systems help route calls to the appropriate agents, track customer interactions, manage customer data, and provide analytics for monitoring and improving performance.

Call Center 52

Call Center Interactive Voice Response call center software Contact Center 52

Netomi

JANUARY 5, 2023

Industries such as airlines, telecommunications, and hospitality have suffered losses in their CX quality as a result of environmental factors like rising costs, supply issues, and staffing shortages. To keep up with competition, CX leaders need to stay informed about the ongoing rapid innovations in technology.

Chatbots 52

Chatbots Airlines Scripts Customer Support 52

JustCall

JANUARY 31, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. per user per month Premium – Message, video, and phone features and an open API at $33.74 per user per month Ultimate – Message, video, and phone features and an open API at $44.99

voip 52

voip Enterprise Interactive Voice Response CRM 52

Vcaretec

APRIL 10, 2023

Many industries, including retail, e-commerce, telecommunications, and technology, outsource customer service to specialized providers. Some CSaaS providers offer pre-built integrations with popular platforms, while others offer APIs or custom integration services.

outsourcing 52

outsourcing Customer Service Self service Customer Support 52

CustomerSuccessBox

FEBRUARY 28, 2022

Twilio is a platform that creates easier communication by enabling messages, VoIP and phones to be embedded in mobile, web, and desktop applications, giving businesses the ability to have better communication with the customers with their API integrations to make it a toolkit for every developer’s need. The gross margin stays in the 50s.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

SmartKarrot

FEBRUARY 3, 2022

EBANX features hosted pages, and developer APIs, among other features. offers services such as email marketing, product and content management, affiliate marketing, PCI Compliance and CSE Security, payment via Hotpay, analytics reporting, etc. EBANX is a well-known payment processing solutions platform in Brazil. Founded in: 2012.

SaaS 10

SaaS Real estate Construction Transportation 10

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator is a versatile extension to the SnapLogic platform that is compatible with modern databases, APIs, and even legacy mainframe systems, fostering seamless integration across various data environments. The integration with Amazon Bedrock is achieved through the Amazon Bedrock InvokeModel APIs.

Enterprise 75

Enterprise APIs Engineering Government 75

NobelBiz

JUNE 7, 2021

This is why certain telecommunications firms have created UCaaS solutions. The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization. UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

NobelBiz

FEBRUARY 23, 2023

This is why certain telecommunications firms have created UCaaS solutions. The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization. UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

AWS Machine Learning

NOVEMBER 26, 2024

We use AWS Fargate to run CPU inferences and other supporting components, usually alongside a comprehensive frontend API. This setup implements a classic architecture consisting of a frontend API and backend application services. This complexity is typically required for an ML organization to provide product-side functionality.

Healthcare 102

Healthcare Engineering APIs Telecommunications 102

AWS Machine Learning

NOVEMBER 29, 2024

This capability integrates with SageMaker inference components to allow you to deploy and manage hundreds of fine-tuned Low-Rank Adaptation (LoRA) adapters through SageMaker APIs. He has helped companies in many industries, including insurance, financial services, utilities, and telecommunications. _region_name sm_client = boto3.client(service_name='sagemaker')

Management 92

Management APIs Metrics Healthcare 92

AWS Machine Learning

NOVEMBER 27, 2024

This authentication layer connects users to backend services through GraphQL APIs, managed by AWS AppSync , allowing for real-time data synchronization and game state management. On the frontend, AWS Amplify hosts a responsive React TypeScript application while providing secure user authentication through Amazon Cognito using the Amplify SDK.

Engineering 116

Engineering Real estate APIs Construction 116