AWS Machine Learning

FEBRUARY 21, 2025

Solution overview Our solution implements a verified semantic cache using the Amazon Bedrock Knowledge Bases Retrieve API to reduce hallucinations in LLM responses while simultaneously improving latency and reducing costs. The function checks the semantic cache (Amazon Bedrock Knowledge Bases) using the Retrieve API.

Engineering 111

Engineering APIs Analytics Enterprise 111

AWS Machine Learning

MARCH 4, 2025

Integration with the AWS Well-Architected Tool pre-populates workload information and initial assessment responses. Integration with the AWS Well-Architected Tool Creates a Well-Architected workload milestone for the assessment and prepopulates answers for WAFR questions based on generative AI-based assessment.

Best practices 90

Best practices Enterprise Engineering Strategic Value 90

ShepHyken

MAY 5, 2017

Insight technologies that deliver personalization and predictive analytics. While such a collection of engagement tools and capabilities may be new to some industries, they’re already well-established and advancing rapidly in the customer experience space. Supporting technologies that will drive new levels of speed and efficiency.

Self service 202

Self service APIs Surveys Analytics 202

Calabrio

MARCH 4, 2025

Based in the cloud, these contact center solutions are what provide the connection between all channels, giving agents the tools to both communicate and manage conversations efficiently. Well talk software more later but for now, know that having great forecasting and scheduling tools at your disposal is essential.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

FEBRUARY 7, 2025

Besides the common AI functionalities like text and image generation, it allows them to interact with internal data, tools, and workflows through natural language queries. The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses.

Entertainment 74

Entertainment APIs Technology Feedback 74

Interactions

OCTOBER 29, 2024

Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center. There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Is it an API model?

Contact Center 62

Contact Center APIs Analytics SaaS 62

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Analytics 88

Analytics APIs Healthcare Big data 88

Global Response

MARCH 24, 2025

That means it includes: Onboarding and training guides for new agents A search function Troubleshooting guides Frequently asked questions (FAQs) User manuals Step-by-step guides Advanced call center knowledge management tools go beyond mere repositories. User feedback for continuous improvement Every call center strives for perfection.

Call Center 62

Call Center Management Abandon rate outsourcing 62

Calabrio

MARCH 31, 2025

In the process, the contact center AI market is expected to nearly triple in size between 2025 and 2030 as organizations expand investments, tools and capabilities multiply, and new challenges come and go. This is what led many, in the earliest days of ChatGPT, to liken the tool to autocomplete on steroids.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

Wowdesk Blog

FEBRUARY 4, 2025

Analytics & Reporting : Provides insights into customer interactions. AI-powered chatbots, automation, and live chat support are now essential tools for enhancing customer experience. Today, omnichannel support, machine learning, and predictive analytics are transforming customer service.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

AWS Machine Learning

MARCH 27, 2025

After achieving the desired accuracy, you can use this ground truth data in an ML pipeline with automated machine learning (AutoML) tools such as AutoGluon to train a model and inference the support cases. Refer to Getting started with the API to set up your environment to make Amazon Bedrock requests through the AWS API.

Education 88

Education Engineering APIs Enterprise 88

AWS Machine Learning

MAY 30, 2024

The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis. Detect generic objects and labels using the Amazon Rekognition label detection API.

Advertising 129

Advertising APIs Education Analytics 129

Calabrio

FEBRUARY 25, 2025

And luckily, this guide to Customer Experience (CX) platforms will delve into the types of tools and varieties of platforms out there, helping guide your search for the right platform to revolutionize your businesss approach to engagement and service. Ready to find the right CX software platform for your business?

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

CSM Magazine

FEBRUARY 19, 2025

Emerging as effective tools for helping people negotiate stress, anxiety, and depression, as well as for supporting their emotional well-being, are mental health apps. Third-party APIs may link apps to healthcare and meditation services. API Monitoring and Redundancy Continuously track the performance of third-party services.

APIs 52

APIs Healthcare Gamification Consulting 52

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 124

Real estate APIs Metrics Construction 124

AWS Machine Learning

AUGUST 13, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Lastly, the Lambda function stores the question list in Amazon S3.

Healthcare 126

Healthcare APIs Consulting Consulting 126

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 121

Analytics APIs Engineering Construction 121

CSM Magazine

FEBRUARY 19, 2025

However, the challenge is choosing the right tools to ensure smooth communication across languages. Whether youre a retail business, SaaS provider, or e-commerce company, selecting the right tools is critical to providing a seamless multilingual support experience for your customers. Lets break them down step by step.

Customer Service 52

Customer Service CRM APIs SaaS 52

AWS Machine Learning

FEBRUARY 10, 2025

Using robust infrastructure and advanced language models, these AI-driven tools enhance decision-making by providing valuable insights, improving operational efficiency by automating routine tasks, and helping with data privacy through built-in detection and management of sensitive information.

Enterprise 66

Enterprise APIs Government Healthcare 66

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education 132

Education APIs Engineering Banking 132

ProProfs Blog

DECEMBER 17, 2021

In-app feedback tools help businesses to collect real-time customer feedback , which is essential for a thriving business strategy. Modern marketers and customer success managers leverage in-app feedback tools as they eliminate the need for the users to leave the app for providing valuable feedback. . 16 Mobile In-App Feedback Tools.

Feedback 78

Feedback Surveys APIs Customer centricity 78

Cincom

FEBRUARY 14, 2025

Automate contract generation by integrating CPQ with Contract Lifecycle Management (CLM) tools to reduce manual errors and ensure compliance. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. Implement event-driven architecture where updates in CRM (e.g.,

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 128

Engineering Customer Support APIs Government 128

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 81

Analytics Engineering Metrics APIs 81

AWS Machine Learning

MARCH 15, 2023

Tens of thousands of AWS customers use AWS machine learning (ML) services to accelerate their ML development with fully managed infrastructure and tools. The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK.

Scripts 137

Scripts APIs Engineering Construction 137

Balto

MARCH 17, 2025

Real-Time Call Center Insights Dashboard Introduction to Call Center Insights Call center analytics transforms raw operational data into actionable intelligence, enabling businesses to improve customer experience while optimizing agent performance. Modern analytics platforms examine everything from call volume patterns to customer sentiment.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

Pointillist

FEBRUARY 19, 2018

Data insights are one of the primary tools for CX enhancement. AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. The Need For AI In Customer Experience. Data Unification.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

Cisco - Contact Center

DECEMBER 17, 2020

For example, customer experience journey context displayed on the agent desktop and customer experience analytics reports that capture customer feedback trends and allow for proactive, closed-loop response. Optional integrated Webex Workforce Optimization provides tools for workforce management, quality management, and workforce analytics.

Customer Experience 108

Customer Experience Contact Center APIs Analytics 108

ProProfs Blog

NOVEMBER 15, 2021

While searching for the best survey tools, you might have bumped into Typeform. However, with numerous alternatives to Typeform available in the market, finding the right survey tool remains a nightmare for most businesses. Even though Typeform offers multiple advantages, it isn’t the right fit for all business needs. What Is Typeform.

Surveys 148

Surveys Analytics Enterprise Feedback 148

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Solution overview.

APIs 123

APIs Engineering Analytics Scripts 123

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 116

Government APIs Enterprise Best practices 116

AWS Machine Learning

JANUARY 7, 2025

Steering the LLMs output Translation memory and TMX files are important concepts and file formats used in the field of computer-assisted translation (CAT) tools and translation management systems (TMSs). It is an XML-based file format that allows for the exchange of TMs between different CAT tools and TMSs.

Engineering 100

Engineering Metrics industry standards Finance 100

AWS Machine Learning

JUNE 26, 2024

Financial analysts and research analysts in capital markets distill business insights from financial and non-financial data, such as public filings, earnings call recordings, market research publications, and economic reports, using a variety of tools for data mining. The following diagram illustrates the technical architecture.

APIs 121

APIs Engineering Marketing Enterprise 121

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. After the chosen model is ready to be moved into production, the model is deployed (step vi) using the team’s own in-house Model Lifecycle Manager tool.

Advertising 123

Advertising APIs Engineering Benchmark 123

Momentum Telecom

JANUARY 31, 2025

They must understand how to most effectively leverage AI capabilities and what information they should (and shouldn’t) input into tools like Copilot, ChatGPT, or Gemini. The potential for accidental data exposure through AI tools is very real , and a few high-profile incidents have already been reported.

Government 59

Government Education Enterprise APIs 59

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. Crystal shares CWICs core functionalities but benefits from broader data sources and API access.

Analytics 74

Analytics Management Accountability Engineering 74

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. It is used as a tool to store, organize, and retrieve information on a range of topics. Agent Performance Report.

Customer Service 179

Customer Service APIs Customer Support Feedback 179