Cisco - Contact Center

DECEMBER 17, 2020

For example, customer experience journey context displayed on the agent desktop and customer experience analytics reports that capture customer feedback trends and allow for proactive, closed-loop response. Optional integrated Webex Workforce Optimization provides tools for workforce management, quality management, and workforce analytics.

Customer Experience 111

Customer Experience Contact Center APIs Analytics 111

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 114

Real estate APIs Metrics Construction 114

AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

Enterprise 96

Enterprise APIs Government Accountability 96

AWS Machine Learning

AUGUST 13, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Lastly, the Lambda function stores the question list in Amazon S3.

Healthcare 117

Healthcare APIs Consulting Consulting 117

Pointillist

FEBRUARY 19, 2018

Data insights are one of the primary tools for CX enhancement. AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. The Need For AI In Customer Experience. Data Unification.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 111

Analytics APIs Engineering Construction 111

ProProfs Blog

NOVEMBER 15, 2021

While searching for the best survey tools, you might have bumped into Typeform. However, with numerous alternatives to Typeform available in the market, finding the right survey tool remains a nightmare for most businesses. Even though Typeform offers multiple advantages, it isn’t the right fit for all business needs. What Is Typeform.

Surveys 148

Surveys Analytics Enterprise Feedback 148

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 124

Engineering Customer Support APIs Government 124

Expivia

FEBRUARY 15, 2024

With a suite of tools ranging from Enlighten Actions to Autopilot and beyond, NICE CXone is setting a new standard for what businesses can expect from their customer service technology. This tool significantly reduces after-call work, allowing agents to devote more time to customer engagement.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

CSM Magazine

JANUARY 3, 2025

AI-driven tools improve efficiency, accuracy, and scalability, enabling companies to handle multilingual interactions seamlessly. This article delves into the top 10 AI tools that are essential for enhancing multilingual customer support in 2025, providing insights into their functionalities, benefits, and implementation strategies.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education 119

Education APIs Engineering Banking 119

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. It is used as a tool to store, organize, and retrieve information on a range of topics. Agent Performance Report.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

MARCH 15, 2023

Tens of thousands of AWS customers use AWS machine learning (ML) services to accelerate their ML development with fully managed infrastructure and tools. The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK.

Scripts 124

Scripts APIs Engineering Construction 124

Totango

APRIL 7, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . That’s where workflow automation tools can help. Totango integrates with a number of workflow automation tools, including: Segment.io. What is Workflow Automation?

APIs 118

APIs Enterprise Analytics Technology 118

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Find quick wins in your survey tool’s feature set.

Surveys 97

Surveys APIs SaaS Engineering 97

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Solution overview.

APIs 111

APIs Engineering Analytics Scripts 111

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 105

Government APIs Enterprise Best practices 105

UJET

JULY 7, 2020

Other support tools, like workforce management and quality management, are following as well. Many WFM and QM tools are sold separately and have to be integrated into existing platforms. The segmentation of tools leads to silos. That bundle may just be a repackage of existing individual tools. Unified Platform.

Customer Support 106

Customer Support contact center workforce Quality management Contact Center 106

JustCall

JANUARY 23, 2024

In this guide, we will look at seven WhatsApp tools for businesses to manage—and monitor—their business campaigns optimally. Compliance and Security Does it adhere to WhatsApp’s Business API guidelines? Can it connect with third-party APIs for added functionality? Let’s go! What is WhatsApp Marketing Software?

Management 52

Management APIs CRM Chatbots 52

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 69

Analytics Engineering Metrics APIs 69

AWS Machine Learning

JUNE 26, 2024

Financial analysts and research analysts in capital markets distill business insights from financial and non-financial data, such as public filings, earnings call recordings, market research publications, and economic reports, using a variety of tools for data mining. The following diagram illustrates the technical architecture.

APIs 110

APIs Engineering Marketing Enterprise 110

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. From handwritten filing cards and massive independent mainframes to modern cloud-based solutions, the search for the best tool has been going strong for decades.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. After the chosen model is ready to be moved into production, the model is deployed (step vi) using the team’s own in-house Model Lifecycle Manager tool.

Advertising 112

Advertising APIs Engineering Benchmark 112

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 94

APIs Automotive Education Engineering 94

VirtualPBX

AUGUST 3, 2023

Among the various communication tools available, Text Blast Services have emerged as a popular and efficient way to reach a wide audience instantly. TextMagic: Pros: Affordable pricing, international reach, and versatile APIs for integration. WikiPro: Pros: Strong SMS marketing tools, custom keywords, and automated responses.

APIs 98

APIs Customer Support Analytics Marketing 98

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. About the Authors Rushabh Lokhande is a Senior Data & ML Engineer with AWS Professional Services Analytics Practice.

APIs 87

APIs Engineering Accountability Big data 87

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The following diagram illustrates the solution architecture.

APIs 113

APIs Advertising Entertainment Metrics 113

CSM Magazine

APRIL 29, 2024

In this article, we’ll explore five key capabilities of BI that empower businesses to monitor social media conversations, analyze sentiment, conduct competitor analysis, create customized dashboards and reports, and integrate social media data with other sources for comprehensive analytics.

Analytics 52

Analytics Metrics CRM APIs 52

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. Crystal shares CWICs core functionalities but benefits from broader data sources and API access.

Analytics 65

Analytics Management Accountability Engineering 65

AWS Machine Learning

NOVEMBER 10, 2023

Addressing privacy Amazon Comprehend already addresses privacy through its existing PII detection and redaction abilities via the DetectPIIEntities and ContainsPIIEntities APIs. Note that DetectToxicContent is a new API, whereas ClassifyDocument is an existing API that now supports prompt safety classification.

APIs 104

APIs Chatbots Analytics Personalization 104

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. CRM Connectors and API Integrations : Updating CRM client profiles in real-time just got easier.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Nicereply

NOVEMBER 16, 2021

Recently, Front introduced a new in-house-built CSAT tool. Before you decide to choose any CSAT tool, it’s a good step to do proper research. Built-in Front CSAT tool overview. Pro: Analytics. The good thing about analytics is that you don’t need to go to any third-party solution. Con: Basic analytics.

Surveys 111

Surveys Metrics Analytics Enterprise 111

AWS Machine Learning

SEPTEMBER 19, 2023

Technical challenges with multi-modal data further include the complexity of integrating and modeling different data types, the difficulty of combining data from multiple modalities (text, images, audio, video), and the need for advanced computer science skills and sophisticated analysis tools.

Marketing 110

Marketing APIs Engineering Analytics 110

UJET

JULY 7, 2020

Other support tools, like workforce management and quality management, are following as well. Many WFM and QM tools are sold separately and have to be integrated into existing platforms. The segmentation of tools leads to silos. That bundle may just be a repackage of existing individual tools. Unified Platform.

Customer Support 96

Customer Support contact center workforce Quality management Contact Center 96

AWS Machine Learning

JULY 10, 2024

Essentially, fine-tuning Anthropic Claude 3 Haiku provides you with a versatile tool to customize Anthropic Claude, enabling you to meet specific performance and latency goals efficiently. As a result, businesses can achieve improved performance with reduced costs and latency.

APIs 120

APIs Airlines Metrics Engineering 120

AWS Machine Learning

NOVEMBER 1, 2023

Organizations can search for PII using methods such as keyword searches, pattern matching, data loss prevention tools, machine learning (ML), metadata analysis, data classification software, optical character recognition (OCR), document fingerprinting, and encryption.

APIs 96

APIs Government Engineering Telecommunications 96