Infinity

MARCH 3, 2022

So, in autumn 2021, when Facebook partnered up with Amazon and launched the Conversion API Gateway, it was a very exciting day for Facebook advertisers. When talking Facebook and data, you’re likely to come across two key models – the Conversion API Gateway and the Facebook Pixel, but what’s the difference?

APIs 52

APIs Marketing Advertising Government 52

AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

Enterprise 111

Enterprise APIs Government Accountability 111

AWS Machine Learning

NOVEMBER 12, 2024

Its suite of data-driven tools enables the management of agronomic field trials, the creation of digital crop nutrient prescriptions, and the promotion of sustainable agricultural practices. There is a wide range of analytical visualization tools and charts (such as ANOVA One-Way, Regression, Boxplots, and Maps) available to choose from.

Analytics 109

Analytics APIs Engineering Technology 109

AWS Machine Learning

NOVEMBER 19, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon Web Services available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. This can lead to inefficiencies, delays, and errors, diminishing customer satisfaction.

APIs 91

APIs Management Engineering Enterprise 91

Nicereply

JANUARY 18, 2023

No wonder a huge number of businesses have already added help desk tools to their customer support tech stack, and even more are planning to do so in the future. It is considered the best tool for large enterprise teams. The tool is fully customizable and features over 1000 pre-built and custom third-party apps and integrations.

Self service 52

Self service Analytics Enterprise APIs 52

Expivia

FEBRUARY 15, 2024

With a suite of tools ranging from Enlighten Actions to Autopilot and beyond, NICE CXone is setting a new standard for what businesses can expect from their customer service technology. This tool significantly reduces after-call work, allowing agents to devote more time to customer engagement.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

OCTOBER 14, 2024

The logic flow for generating an answer to a text-image response pair routes as follows: Steps 1 and 2 – To start, a user query and corresponding image are routed through an Amazon API Gateway connection to an AWS Lambda function, which serves as the processing and orchestrating compute for the overall process. seconds.

Chatbots 124

Chatbots APIs Engineering Healthcare 124

ProProfs Blog

DECEMBER 17, 2021

In-app feedback tools help businesses to collect real-time customer feedback , which is essential for a thriving business strategy. Modern marketers and customer success managers leverage in-app feedback tools as they eliminate the need for the users to leave the app for providing valuable feedback. . 16 Mobile In-App Feedback Tools.

Feedback 78

Feedback Surveys APIs Customer centricity 78

AWS Machine Learning

FEBRUARY 29, 2024

With built-in security, cost-effectiveness, and a range of pre-built tools like Amazon SageMaker Autopilot , Amazon SageMaker JumpStart , and Amazon SageMaker Feature store , SageMaker Studio is a powerful platform for accelerating AI projects and empowering data scientists at every level of expertise.

APIs 122

APIs Construction Transportation Analytics 122

AWS Machine Learning

OCTOBER 24, 2024

results = model.track(frame_bgr, persist=True, conf=conf, iou=iou, show=False, tracker="bytetrack.yaml") # change detection results to Person pathing API output formats. results = model.track(frame_bgr, persist=True, conf=conf, iou=iou, show=False, tracker="bytetrack.yaml") # change detection results to Person pathing API output formats.

Scripts 94

Scripts APIs Analytics Personalization 94

NobelBiz

NOVEMBER 12, 2024

These may include advanced call analytics, CRM integrations, and call monitoring. Includes unlimited inbound calls (toll-free excluded), integrations, API, and smart queuing. Adds Salesforce integration, advanced analytics, live call monitoring, and a dedicated account manager. Custom : Contact Aircall for pricing.

voip 52

voip Contact Center CRM Analytics 52

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 119

Government APIs Enterprise Best practices 119

AWS Machine Learning

MAY 30, 2024

The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis. Detect generic objects and labels using the Amazon Rekognition label detection API.

Advertising 133

Advertising APIs Education Analytics 133

AWS Machine Learning

AUGUST 13, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Lastly, the Lambda function stores the question list in Amazon S3.

Healthcare 126

Healthcare APIs Consulting Consulting 126

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Then, explore how Volkswagen used these tools to streamline a job role mapping project, saving thousands of hours.

APIs 85

APIs Enterprise Best practices Government 85

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 128

Real estate APIs Metrics Construction 128

AWS Machine Learning

NOVEMBER 20, 2024

This approach, which we call intelligent metadata filtering, uses tool use (also known as function calling ) to dynamically extract metadata filters from natural language queries. Function calling allows LLMs to interact with external tools or functions, enhancing their ability to process and respond to complex queries.

Construction 104

Construction APIs Metrics Accountability 104

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 125

Analytics APIs Engineering Construction 125

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 80

Analytics Engineering Metrics APIs 80

Cincom

MAY 3, 2024

For example, a sales rep using Eloquence could instantly produce a detailed quote by having the automation tool pull the prospect’s information from the CRM system, the latest pricing data from an ERP or e-commerce platform, and discounts from a pricing database into a quote template. Related: Why Is Customer Communication Important?

Enterprise 40

Enterprise CRM APIs Customer retention 40

AWS Machine Learning

NOVEMBER 14, 2024

This post outlines steps you can take to implement a comprehensive tagging governance strategy across accounts, using AWS tools and services that provide visibility and control. AWS Lake Formation – AWS Lake Formation helps manage data lakes and integrate them with other AWS analytics services.

Government 96

Government Best practices Accountability APIs 96

Real Blue Sky

MAY 18, 2022

And that is why we have devoted this space to a series of articles about #EmployeeExperience – taking a deep dive into topics like tools, training, work environment, culture, and more. This month, we are focused on how the right tools can transform the #EX – tools like AI, the composable desktop, self-service and PRB.

Interactive Voice Response 52

Interactive Voice Response Self service Contact Center APIs 52

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. About the Authors Rushabh Lokhande is a Senior Data & ML Engineer with AWS Professional Services Analytics Practice.

APIs 127

APIs Engineering Accountability Scripts 127

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government Metrics APIs 93

Interactions

OCTOBER 29, 2024

Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center. There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Is it an API model?

Contact Center 62

Contact Center APIs Analytics SaaS 62

OrecX

OCTOBER 22, 2018

According to leading independent research organizations, AI-fueled speech analytics has become a mission-critical application for contact centers intent on improving the customer experience and unlocking a treasure trove of hidden value. With these approach restrictions, analytics accuracy hovers around just 70%.

Analytics 54

Analytics APIs Engineering Contact Center 54

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 107

APIs Automotive Education Engineering 107

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 133

Engineering Customer Support APIs Government 133

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education 131

Education APIs Engineering Banking 131

8x8

FEBRUARY 6, 2019

We have exciting new launches today including 8x8 Speech Analytics – automatically providing sentiment analysis on 100% of your customer calls; enhanced Integration framework – making it easy to embed communications into your business processes. Speech Analytics for Contact Centers. Analytics Features. Description.

Analytics 48

Analytics CRM APIs Contact Center 48

aircall

MARCH 22, 2021

With many new software solutions coming into the marketplace every day, it’s an exciting time to explore business tools and the different ways in which you can integrate them into your virtual phone system. . Contrary to what many people believe, a virtual phone system and digital tools aren’t just for large corporations.

CRM 62

CRM Sales voip APIs 62

AWS Machine Learning

JUNE 26, 2024

Financial analysts and research analysts in capital markets distill business insights from financial and non-financial data, such as public filings, earnings call recordings, market research publications, and economic reports, using a variety of tools for data mining. The following diagram illustrates the technical architecture.

APIs 123

APIs Engineering Marketing Enterprise 123

Hodusoft

NOVEMBER 27, 2020

Real-time monitoring for contact centers usually refers to the tools and software that enables managers to oversee and track calls between agents and customers. They can optimize and monitor the performance of their team with real-time customizable API based wallboards and dashboards. Benefits of Real-Time Monitoring.

Contact Center 52

Contact Center Analytics Contact center software Benchmark 52

Infinity

JANUARY 5, 2022

With the right attribution tools in place, you can see the full picture, from that very first click right through to the point of purchase. In this blog, we’ll be sharing information about why call tracking is a critical tool that will help marketers unlock accurate attribution tracking in 2022 and deliver more effective campaigns.

Multichannel 52

Multichannel APIs Marketing Analytics 52

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. After the chosen model is ready to be moved into production, the model is deployed (step vi) using the team’s own in-house Model Lifecycle Manager tool.

Advertising 126

Advertising APIs Engineering Benchmark 126

JivoChat

JULY 5, 2021

However, the digital marketplace is competitive, and you need the best e-commerce tools to help you succeed. You’ll find there are countless e-commerce tools to choose from, from storefront platforms to countdown timers. Each one of these e-commerce tools can help level up your online store performance. But, where do you start?

Advertising 52

Advertising Analytics Sales Enterprise 52

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. From handwritten filing cards and massive independent mainframes to modern cloud-based solutions, the search for the best tool has been going strong for decades.

call center software 98

call center software Call Center APIs Contact Center 98