AWS Machine Learning

JANUARY 28, 2025

Evaluations are also a fundamental tool during application development to validate the quality of prompt templates. SageMaker is a data, analytics, and AI/ML platform, which we will use in conjunction with FMEval to streamline the evaluation process. We specifically focus on SageMaker with MLflow.

Management 117

Management APIs Engineering Metrics 117

AWS Machine Learning

APRIL 3, 2025

At the heart of this transformation is the OMRON Data & Analytics Platform (ODAP), an innovative initiative designed to revolutionize how the company harnesses its data assets. Finally, ODAP was designed to incorporate cutting-edge analytics tools and future AI-powered insights.

Government 88

Government Analytics Engineering CRM 88

AWS Machine Learning

DECEMBER 3, 2024

Cropwise AI harnesses the power of generative AI using AWS to enhance Syngenta’s seed selection tools and streamline the decision-making process for farmers and sales representatives. The tool also streamlines data navigation, allowing users to efficiently explore and compare Syngenta’s extensive seed catalogue.

Sales 109

Sales APIs Engineering Analytics 109

AWS Machine Learning

APRIL 10, 2025

Personalized outbound communication can be a powerful tool to increase user engagement and conversion. You can get started without any prior machine learning (ML) experience, and Amazon Personalize allows you to use APIs to build sophisticated personalization capabilities. In this example, we use Anthropics Claude 3.7

Personalization 105

Personalization APIs Advertising Accountability 105

CSM Magazine

JANUARY 3, 2025

AI-driven tools improve efficiency, accuracy, and scalability, enabling companies to handle multilingual interactions seamlessly. This article delves into the top 10 AI tools that are essential for enhancing multilingual customer support in 2025, providing insights into their functionalities, benefits, and implementation strategies.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Then, explore how Volkswagen used these tools to streamline a job role mapping project, saving thousands of hours.

APIs 109

APIs Enterprise Best practices Government 109

AWS Machine Learning

SEPTEMBER 18, 2024

This tool enables marketers to craft compelling email subject lines that significantly boost open rates and engagement, tailored perfectly to the audience’s preferences and behaviors. To address these challenges, the organization developed an MLOps platform based on four key open-source tools: Airflow, Feast, dbt, and MLflow.

APIs 122

APIs Engineering Analytics Marketing 122

AWS Machine Learning

FEBRUARY 21, 2025

Solution overview Our solution implements a verified semantic cache using the Amazon Bedrock Knowledge Bases Retrieve API to reduce hallucinations in LLM responses while simultaneously improving latency and reducing costs. The function checks the semantic cache (Amazon Bedrock Knowledge Bases) using the Retrieve API.

Engineering 126

Engineering APIs Analytics Enterprise 126

AWS Machine Learning

OCTOBER 29, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Best practices 114

Best practices Feedback Metrics APIs 114

AWS Machine Learning

SEPTEMBER 28, 2023

Agents for Bedrock are a game changer, allowing LLMs to complete complex tasks based on your own data and APIs, privately, securely, with setup in minutes (no training or fine tuning required). Amazon Bedrock is the first fully managed generative AI service to offer Llama 2, Meta’s next-generation LLM, through a managed API.

APIs 140

APIs Enterprise Best practices Government 140

AWS Machine Learning

SEPTEMBER 28, 2023

In this post, we describe the enhancements to the forecasting capabilities of SageMaker Canvas and guide you on using its user interface (UI) and AutoML APIs for time-series forecasting. While the SageMaker Canvas UI offers a code-free visual interface, the APIs empower developers to interact with these features programmatically.

APIs 120

APIs Construction Finance Enterprise 120

AWS Machine Learning

MARCH 4, 2025

Integration with the AWS Well-Architected Tool pre-populates workload information and initial assessment responses. Integration with the AWS Well-Architected Tool Creates a Well-Architected workload milestone for the assessment and prepopulates answers for WAFR questions based on generative AI-based assessment.

Best practices 121

Best practices Enterprise Engineering Strategic Value 121

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator is a no-code visual tool that empowers business users and application developers to create sophisticated large language model (LLM) powered applications and agents without programming expertise. The robust capabilities and unified API of Amazon Bedrock make it an ideal foundation for developing enterprise-grade AI applications.

Enterprise 91

Enterprise APIs Engineering Government 91

AWS Machine Learning

FEBRUARY 7, 2025

Besides the common AI functionalities like text and image generation, it allows them to interact with internal data, tools, and workflows through natural language queries. The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses.

Entertainment 88

Entertainment APIs Technology Feedback 88

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Analytics 98

Analytics APIs Healthcare Big data 98

AWS Machine Learning

APRIL 13, 2023

We took all of that feedback from customers, and today we are excited to announce Amazon Bedrock , a new service that makes FMs from AI21 Labs, Anthropic, Stability AI, and Amazon accessible via an API. They also spend a lot of time trying to keep up with a complex and ever-changing tool and technology landscape.

APIs 145

APIs Best practices Engineering Entertainment 145

ShepHyken

MAY 5, 2017

Insight technologies that deliver personalization and predictive analytics. While such a collection of engagement tools and capabilities may be new to some industries, they’re already well-established and advancing rapidly in the customer experience space. Supporting technologies that will drive new levels of speed and efficiency.

Self service 203

Self service APIs Surveys Analytics 203

AWS Machine Learning

MARCH 27, 2025

After achieving the desired accuracy, you can use this ground truth data in an ML pipeline with automated machine learning (AutoML) tools such as AutoGluon to train a model and inference the support cases. Refer to Getting started with the API to set up your environment to make Amazon Bedrock requests through the AWS API.

Education 112

Education Engineering APIs Enterprise 112

Interactions

OCTOBER 29, 2024

Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center. There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Is it an API model?

Contact Center 62

Contact Center APIs Analytics SaaS 62

Calabrio

MARCH 4, 2025

Based in the cloud, these contact center solutions are what provide the connection between all channels, giving agents the tools to both communicate and manage conversations efficiently. Well talk software more later but for now, know that having great forecasting and scheduling tools at your disposal is essential.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

FEBRUARY 10, 2025

Using robust infrastructure and advanced language models, these AI-driven tools enhance decision-making by providing valuable insights, improving operational efficiency by automating routine tasks, and helping with data privacy through built-in detection and management of sensitive information.

Enterprise 77

Enterprise APIs Government Healthcare 77

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 97

Analytics Engineering Metrics APIs 97

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. Crystal shares CWICs core functionalities but benefits from broader data sources and API access.

Analytics 95

Analytics Management Accountability Engineering 95

AWS Machine Learning

FEBRUARY 29, 2024

With built-in security, cost-effectiveness, and a range of pre-built tools like Amazon SageMaker Autopilot , Amazon SageMaker JumpStart , and Amazon SageMaker Feature store , SageMaker Studio is a powerful platform for accelerating AI projects and empowering data scientists at every level of expertise.

APIs 131

APIs Transportation Construction Analytics 131

Interaction Metrics

APRIL 17, 2025

And we know from experience: having the right survey tool is just one partbut a critical part of your survey success. Meanwhile, the customer experience software space is vast and there are competitors that offer simpler reporting tools, comparable (or better) design, and stronger value. Thats why weve put together this guide.

Surveys 48

Surveys Enterprise B2B Analytics 48

Wowdesk Blog

FEBRUARY 4, 2025

Analytics & Reporting : Provides insights into customer interactions. AI-powered chatbots, automation, and live chat support are now essential tools for enhancing customer experience. Today, omnichannel support, machine learning, and predictive analytics are transforming customer service.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 130

Real estate APIs Metrics Construction 130

AWS Machine Learning

MAY 30, 2024

The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis. Detect generic objects and labels using the Amazon Rekognition label detection API.

Advertising 130

Advertising APIs Education Analytics 130

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education 143

Education APIs Engineering Banking 143

Calabrio

MARCH 31, 2025

In the process, the contact center AI market is expected to nearly triple in size between 2025 and 2030 as organizations expand investments, tools and capabilities multiply, and new challenges come and go. This is what led many, in the earliest days of ChatGPT, to liken the tool to autocomplete on steroids.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 127

Analytics APIs Engineering Construction 127

Calabrio

FEBRUARY 25, 2025

And luckily, this guide to Customer Experience (CX) platforms will delve into the types of tools and varieties of platforms out there, helping guide your search for the right platform to revolutionize your businesss approach to engagement and service. Ready to find the right CX software platform for your business?

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

CSM Magazine

FEBRUARY 19, 2025

Emerging as effective tools for helping people negotiate stress, anxiety, and depression, as well as for supporting their emotional well-being, are mental health apps. Third-party APIs may link apps to healthcare and meditation services. API Monitoring and Redundancy Continuously track the performance of third-party services.

APIs 52

APIs Healthcare Gamification Consulting 52

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 123

APIs Automotive Education Engineering 123

AWS Machine Learning

JANUARY 7, 2025

Steering the LLMs output Translation memory and TMX files are important concepts and file formats used in the field of computer-assisted translation (CAT) tools and translation management systems (TMSs). It is an XML-based file format that allows for the exchange of TMs between different CAT tools and TMSs.

Engineering 114

Engineering Metrics industry standards Finance 114

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Solution overview.

APIs 139

APIs Engineering Analytics Scripts 139

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 130

Government APIs Enterprise Best practices 130