Comm100

OCTOBER 19, 2022

Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. They can also be used to start conversations with visitors, qualify leads, upsell, or even get a prospective client to subscribe to your email newsletter. 8 Chatbot Analytics. 10 Chatbot API.

Chatbots 98

Chatbots APIs Analytics Upselling 98

NobelBiz

MAY 25, 2023

Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities. Watch the free on-demand recording here.

call center software 98

call center software Call Center APIs Contact Center 98

Cincom

APRIL 15, 2025

The customer experience management definition extends beyond traditional customer serviceit is an enterprise-wide strategy that integrates AI, automation, and real-time analytics to optimize every interaction across digital and physical touchpoints. AI-driven analytics, machine learning, and NLP enable real-time decision-making.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

Pointillist

SEPTEMBER 10, 2020

They orchestrate actions that help the customer achieve their overall goal (activating their new device) instead of annoying them by myopically pursuing the marketer’s goal on a particular web page (completing another upsell). As with campaign automation, RTIM often falls short for the customer. Their goal is to expand their service.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

OrecX

APRIL 3, 2018

Here are several considerations to weigh: Pulling data from 3rd party systems into the call recorder - The ability to automatically pull customer, financial and analytics data into your recorder from CRM, SFA and other systems is critical to gain a full picture of every customer and to uncover ways to optimize your sales relationship with them.

Contact center software 66

Contact center software Upselling APIs Analytics 66

Outsource Consultants

APRIL 9, 2025

From predictive analytics and multilingual NLP chatbots to data-enriched personalization, these call centers are setting new standards for global customer experience. AI-driven speech analytics : This tool analyzes customer calls in real-time, providing agents with instant feedback and suggestions to improve interactions.

Call Center 67

Call Center outsourcing Chatbots Analytics 67

OrecX

MAY 30, 2017

By now you have hopefully heard of the significant new trend that is emerging around the notion of “Intelligent Contact Centers”, or contact centers that fully integrate the power of analytics into the contact center function. See “ Launching an Intelligent Contact Center ” by Omer Minkara of Aberdeen Group.

Contact Center 60

Contact Center Interactive Voice Response Upselling APIs 60

Cincom

MARCH 20, 2025

4- Improving Deal Closure Rates with Real-Time Insights CPQ provides real-time analytics on customer preferences, pricing trends, and competitor benchmarks. Sales reps can leverage this intelligence to offer competitive pricing, upsell effectively, and negotiate deals with confidenceleading to higher close rates.

B2B 40

B2B Sales CRM Finance 40

Cincom

JANUARY 30, 2025

You probably use a dozen different apps to create this kind of omnichannel workflow, whereas customer engagement platforms allow you to orchestrate conversations from a single source by integrating SMS capabilities and voice APIs directly. Increased revenue due to increased upselling opportunities.

Personalization 40

Personalization CRM Analytics Chatbots 40

JustCall

JANUARY 23, 2024

The WhatsApp Shared Inbox is not a single entity but an expansion of WhatsApp Business API’s capabilities. Many software providers have used the API to make their own version of the Shared Inbox. Similarly, you can also add labels like “potential upsell.” Use the analytics feature to optimize processes.

Upselling 52

Upselling APIs Accountability Analytics 52

Cincom

MAY 8, 2024

Lack of Renewal/Upsell Opportunities: Limited visibility into customer purchase history and usage makes identifying renewal and upsell opportunities extremely difficult. Integration with Existing Systems: APIs facilitate data sharing between CPQ and other core platforms like CRM, ERP, accounting, e-commerce, and more.

Enterprise 52

Enterprise Sales CRM Upselling 52

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Real-time insights into customer preferences and trends makes it easier to identify opportunities for cross-selling, upselling, and personalized promotions. Streamlined customer journey mapping. High costs.

Customer Experience 78

Customer Experience Journey mapping Analytics Consulting 78

JivoChat

JULY 28, 2021

Do you need a basic chat app for a small team, or a feature-rich platform that provides detailed analytics? Upselling/cross-selling. Cross-selling and upselling. Webhooks API. Chat analytics. Webhooks API. $19/user/month, Agent ratings and analytics. JavaScript API. Multilingual chat.

Sales 52

Sales APIs Chatbots Upselling 52

JivoChat

JULY 4, 2021

There are Shopify plugins to increase upsells , provide better customer service, sell more products, and even make it easier for people to return items. Returnly has an analytics dashboard merchants can use to track customer behavior and what items are being returned more than others. There are perks for vendors, too.

Sales 52

Sales Upselling APIs Analytics 52

Amity

SEPTEMBER 25, 2017

In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. My team’s time is divided between analytics, customer conversations, firefighting, and setting up the customer base for future success. We regularly look at CSAT, NPS, retention, upsells, health score, and churn.

B2C 0

B2C SaaS B2B Accountability 0

JivoChat

JULY 29, 2021

To get the most out of your AI chatbot, make sure it can integrate with the platforms you use every day — your content management system, your e-commerce store, and, of course, Google Analytics. Analytics and reporting. With API for both the server side and client side, developers can create custom chatbots. Business analytics.

Chatbots 52

Chatbots Sales APIs Enterprise 52

aircall

APRIL 12, 2021

It’s also a great tool for cross-selling and upselling. A CRM phone integration, also known as CRM CTI (CTI = computer telephony integration), uses VoIP technology and open API technology to join forces between your telephone system and other business communications tools. . Data analytics & reporting dashboards.

CRM 71

CRM Customer Experience Call Logging voip 71

JivoChat

JUNE 15, 2021

It provides parameters for metadata, alt text, blog optimization, and you can use this app’s analytics to improve conversion rate optimization and evaluate the strength of your calls to action. With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. Used for: Post-purchase upsells.

Upselling 52

Upselling Analytics Sales Marketing 52

Cincom

MAY 8, 2024

CCM platforms aggregate templates, branding guidelines, customer data, and analytical capabilities into a single solution for consistent communication execution at scale. Analytics and Optimization: Built-in analytical tools for email open rate, click-through rate, and conversion rate track performance for continuous improvement of messaging.

Best practices 52

Best practices Metrics Education CRM 52

Babelforce

AUGUST 13, 2020

Strong areas of focus include upselling, reduced acquisition costs and customer loyalty. Gather information by: Listening to calls Surveying customers Interviewing agents and team leaders Studying call disposition/reason codes Using voice analytics and/ NLU to understand friction points. What is CRM? 2 Invest in CRM Software.

CRM 52

CRM Contact Center Upselling Customer retention 52

CSM Magazine

APRIL 1, 2022

Demand planning can help businesses to identify opportunities for cross-selling and upselling, so that customers always have access to the products they need. You could also employ Azure-based analytics solutions to gain insights from your data. This prevents out-of-stocks and the frustration that comes with them. Consider the cost.

Customer Experience 52

Customer Experience Analytics Finance Upselling 52

Enghouse Interactive

SEPTEMBER 3, 2021

Their overall revenue growth was attributed to increased customer engagement, higher levels of satisfaction, and more extensive conversations with appropriate subject matter experts (SME’s) resulting in more upsell and cross-sell opportunities.

contact center solutions 68

contact center solutions Contact Center Call flow Enterprise 68

IdeasUnlimited

JULY 28, 2022

To overcome the challenges mentioned above, we need to focus on improving the complete customer journey which ranges from engagement, buying the product or service, using it, after-sales support and then making use of upselling or cross-selling to increase revenue.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59

JustCall

APRIL 5, 2023

Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. Traditional customer support models will not cut it. What is customer success management or CSM? out of 5. In other words, hyper-personalization is the key to success.

Management 52

Management CRM Customer retention Self service 52

Amity

SEPTEMBER 25, 2017

In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. My team’s time is divided between analytics, customer conversations, firefighting, and setting up the customer base for future success. We regularly look at CSAT, NPS, retention, upsells, health score, and churn.

B2C 60

B2C SaaS B2B Accountability 60

Babelforce

NOVEMBER 30, 2022

Call Center Analytics. Call center analytics are data-driven metrics that illuminate call center performance and inform future planning and improvements. Application Programming Interface (API). An API is an application programming interface. Technology. Customer Journey Map (CJM). Business Intelligence (BI).

Contact Center 52

Contact Center Interactive Voice Response Automatic Callback Call Center 52

Amity

JULY 28, 2014

Chances are that metrics around churn reduction, upsells and cross-sells are already being discussed somewhere in the company. Reporting and analytics to support metrics and KPIs and satisfy executive reporting requirements. You don’t have a process. Usability (how easy is it to use?). Number of users/access.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS B2B 48

aircall

MAY 28, 2021

Text messaging gives sales and support teams opportunities to upsell, cross-sell, and forward customer responses to other departments for continued follow-up. Choose tools that use an open API technology. These are the things they have in common: Sales and support teams may use text messaging for inbound or outbound communications.

Best practices 62

Best practices Sales Wireless Marketing 62

JustCall

MARCH 9, 2023

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Conversational AI enables the system to perform end-to-end actions through Application Programming Interfaces (API). These features facilitate more autonomous tasks.

Coaching 52

Coaching Sales Chatbots Analytics 52

Enghouse Interactive

JULY 10, 2018

The goal is to not have members repeating themselves every time they interact with your company.Not only does the 360 degree view allow for easier service but it also allows you to anticipate members needs, and then upsell. For Partner Colorado, Enghouse’s use of open APIs allows integration with the in-house CRM.

Self service 40

Self service CRM Contact Center Analytics 40

CustomerSuccessBox

FEBRUARY 28, 2022

Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based. Which is the key customer retention metrics to track?-

SaaS 52

SaaS Best practices Enterprise Customer retention 52

JivoChat

FEBRUARY 24, 2021

Add upsells and cross-sells at checkout. In Shopify, you can show upsells and cross-sells on a popup when a customer adds an item to their cart. We always recommend testing these apps to see if they are truely increasing sales and revenue… and don’t use their data, use your own Google Analytics.

Sales 59

Sales Advertising Marketing Upselling 59

SmartKarrot

JUNE 23, 2020

So much so, that now behavioural data and behavioural analytics are considered the secret ingredients for product led growth. . But what are behavioural data and behavioural analytics? . Behavioural analytics: This is the tool SaaS companies swear by to gauge digital user actions within your product.

Analytics 10

Analytics SaaS Upselling Entertainment 10

SmartKarrot

MAY 31, 2021

Evaluate and implement methods to generate revenue from Customer Success through upsells and renewals. Become an expert on the Daasity app and the integrations, while keeping up with industry trends in data analytics in the direct-to-consumer space. Support API customization projects, as well as embedded integrations projects.

Upselling 10

Upselling APIs Accountability Best practices 10

Cincom

FEBRUARY 13, 2025

Faster Time-to-Quote: Replaces manual selection with AI-driven recommendations Improved Margins : Suggests upselling and cross-sell opportunities automatically. Leverage algorithms to analyze product portfolios and uncover new upsell and cross-sell opportunities.

CRM 40

CRM Upselling Sales Finance 40