AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 130

Engineering Customer Support APIs Government 130

Fonolo

APRIL 2, 2019

So, this week, we put together some video you can queue up and watch. This video is mostly about their WebEx plans, with a bit of call center content, but her energy is really infectious; it’s a joy to watch. Enterprise Connect included a panel featuring: Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Regarding the inference, customers using Amazon Ads now have a new API to receive these generated images. With a background in visual design.

Advertising 126

Advertising APIs Engineering Benchmark 126

Calabrio

MARCH 4, 2025

Chatbot analytics tools can improve bots ability to handle more queries, freeing up agents to focus on more complex issues. Reporting and Analytics: Its all about visibility. You need comprehensive reporting and analytics to track performance and deliver predictive insights.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 131

APIs Finance Chatbots Enterprise 131

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway. Successfully created!

Education 134

Education APIs Engineering Banking 134

AWS Machine Learning

NOVEMBER 1, 2023

PII is in emails, slack messages, videos, PDFs, and so on. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. Logikcull’s processing pipeline supports text extraction for a wide variety of forms and files, including audio and video files.

APIs 111

APIs Government Engineering Telecommunications 111

AWS Machine Learning

JUNE 4, 2024

Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. In this demo, an outbound call is made using the CreateSipMediaApplicationCall API. His interest lies in call-center analytics, LLM-based abstractive summarization, and general conversational AI.

Engineering 113

Engineering Accountability Best practices Analytics 113

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 123

Analytics APIs Engineering Construction 123

AWS Machine Learning

NOVEMBER 6, 2023

We also show how to get started quickly using the latest version of our open source solution, Live Call Analytics with Agent Assist. The following screenshot shows an example of the Live Call Analytics with Agent Assist call details page, which contains information about each call.

Contact Center 128

Contact Center CRM Analytics Average Handle Time 128

CallSource Insights

OCTOBER 3, 2018

If you’re a smart marketer, you’re already using Google Analytics to aid in your marketing decisions. But sometimes Google Analytics reports can get overwhelming. What makes a report in Google Analytics Important? Google Analytics reports are overkill for any business that does not have their important questions written down.

Analytics 70

Analytics Benchmark APIs Metrics 70

CSM Magazine

FEBRUARY 19, 2025

Check for features such as: API or native integration with your help desk or CRM. Omnichannel Support Your customers interact with your business through various platformsemail, live chat, social media, and even video calls. Analytics and Insights Understanding how your multilingual support performs is critical.

Customer Service 52

Customer Service CRM APIs SaaS 52

AWS Machine Learning

JANUARY 7, 2025

The translation playground could be adapted into a scalable serverless solution as represented by the following diagram using AWS Lambda , Amazon Simple Storage Service (Amazon S3), and Amazon API Gateway. He is passionate about enabling organizations to transform transform their business, using advanced analytics and AI.

Engineering 104

Engineering Metrics industry standards Finance 104

Global Response

MARCH 24, 2025

A knowledge management system with analytical tools can capture agents’ and customers’ feedback through clicks, ratings, likes, and comments to shed light on areas that need improvement. You can also include screenshots and videos to make the guide more comprehensible. Collect feedback on the usefulness of your content.

Call Center 62

Call Center Management Abandon rate outsourcing 62

AWS Machine Learning

APRIL 18, 2024

For example, this could be a softphone (such as Google Voice ), another meeting app, or for demo purposes, you can simply play a local audio recording or a YouTube video in your browser to emulate another meeting participant. If you just want to try it, open the following YouTube video in a new tab. For Meeting ID , enter a meeting ID.

APIs 131

APIs Accountability Analytics Entertainment 131

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 91

Analytics Healthcare Engineering Government 91

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Amazon Rekognition offers pre-trained and customizable computer vision (CV) capabilities to extract information and insights from your images and videos.

APIs 118

APIs Metrics Consulting Consulting 118

AWS Machine Learning

JANUARY 6, 2023

Have you ever inadvertently searched a content title that wasn’t available in a video streaming platform? This event frequently occurs in video streaming platforms that constantly purchase a variety of content from multiple vendors and production companies for a limited time. Background. That’s an out-of-catalog search experience!

Entertainment 98

Entertainment APIs Scripts Analytics 98

Cisco - Contact Center

JANUARY 10, 2023

Define – Business Model Innovation / Industry Transformation, Machine 2 Machine; Augmented Decisions / Self Learning Analytics; Inventory Digital Assets; New Growth and Constant Innovation. Cybersecurity Readiness Assessment. To stay competitive, financial institutions are increasingly adopting cloud, mobility and the latest technologies.

Banking 133

Banking Enterprise Contact Center APIs 133

AWS Machine Learning

DECEMBER 13, 2024

It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database. For instance, if the question is related to audience forecasting, the agent will invoke Amazon internal Audience Forecasting API.

Sales 93

Sales Advertising Engineering APIs 93

Spearline

JULY 21, 2022

Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. You can check framerate information for video here too. Happy days!

Scripts 98

Scripts APIs Metrics Analytics 98

8x8

FEBRUARY 6, 2019

We have exciting new launches today including 8x8 Speech Analytics – automatically providing sentiment analysis on 100% of your customer calls; enhanced Integration framework – making it easy to embed communications into your business processes. Speech Analytics for Contact Centers. Analytics Features. Description.

Analytics 48

Analytics CRM APIs Contact Center 48

AWS Machine Learning

MAY 5, 2023

Amazon Kendra is an intelligent search service powered by ML, and Amazon Rekognition is an ML service that can identify objects, people, text, scenes, and activities from images or videos. The first aspect is performed by Amazon Rekognition, which can identify objects, people, text, scenes, and activities from images or videos.

Engineering 104

Engineering APIs Scripts Enterprise 104

Netomi

SEPTEMBER 20, 2021

Analytics and real-time reporting. Reporting/Analytics. Analytics & Reporting. CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Chatbot activity analytics. Knowledge-base integration. Omni-channel (email, chat, voice, social).

Chatbots 126

Chatbots APIs Surveys Analytics 126

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers. What’s Next?

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Engineering 124

Engineering APIs Technology Finance 124

AWS Machine Learning

JUNE 6, 2024

Each row in this dataset contains the title of a video, its URL, and the corresponding text transcript. The question from the user is based on transcripts of videos from a YouTube channel. Video-title: $title_1, transcript-segment: $segment_1 2. Video-title: $title_1, transcript-segment: $segment_1 2. join(chunk).strip()

Benchmark 113

Benchmark Enterprise Construction APIs 113

iCiDIGITAL

JULY 31, 2018

There is so much more that software like Adobe Analytics can do to help organizations realize better insights from a wider array of data. Adobe Analytics is an extremely powerful tool, with many out of the box capabilities that organizations can leverage. Putting Our Experience to Work. Finding Hidden Insight in Google Maps.

Analytics 40

Analytics APIs Metrics Customer Experience 40

AWS Machine Learning

JUNE 26, 2024

These managed agents act as intelligent orchestrators, coordinating interactions between foundation models, API integrations, user questions and instructions, and knowledge sources loaded with your proprietary data. The following video demonstrates an AI-powered assistant in Agents for Amazon Bedrock in action.

APIs 124

APIs Engineering Marketing Enterprise 124

AWS Machine Learning

SEPTEMBER 22, 2022

Today, we’re excited to announce the new synchronous API for targeted sentiment in Amazon Comprehend, which provides a granular understanding of the sentiments associated with specific entities in input documents. The Targeted Sentiment API provides the sentiment towards each entity.

APIs 80

APIs Contact Center Feedback Analytics 80

AWS Machine Learning

MARCH 23, 2023

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted. The following figure shows both versions of these patterns.

Scripts 115

Scripts APIs Government Analytics 115

Help Scout

MAY 12, 2021

Check out our free, six-part video course, Foundations of Great Service , for helpful advice on giving better service. Develop analytical reading skills. Effective customer service teams can read analytically, uncovering information beyond the surface level. Learn more in Why Analytical Reading Is a Must-Have Skill.

Customer retention 117

Customer retention Finance Customer effort Analytics 117

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.

Self service 126

Self service APIs Transportation Contact Center 126

Spearline

MAY 10, 2022

You and your team have the power to assess key components including connectivity, voice quality, DTMF transmission and CLI presentations Integrate your systems with ours, quickly and easily with our accessible API. You will receive real time alerts, reporting and analytics to immediately recognise and understand issues.

APIs 98

APIs Analytics Sales Management 98

AWS Machine Learning

JULY 19, 2022

Over the last few years, online education platforms have seen an increase in adoption of and an uptick in demand for video-based learnings because it offers an effective medium to engage learners. Subtitle creation on video content can be challenging because the translated speech doesn’t match the original speech timing.

Engineering 96

Engineering APIs Education Best practices 96

AWS Machine Learning

JUNE 12, 2024

This solution uses an Amazon Cognito user pool as an OAuth-compatible identity provider (IdP), which is required in order to exchange a token with AWS IAM Identity Center and later on interact with the Amazon Q Business APIs. Amazon Q uses the chat_sync API to carry out the conversation.

APIs 131

APIs Enterprise Accountability Feedback 131