AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Regarding the inference, customers using Amazon Ads now have a new API to receive these generated images. With a background in visual design.

Advertising 112

Advertising APIs Engineering Benchmark 112

CallSource Insights

OCTOBER 3, 2018

If you’re a smart marketer, you’re already using Google Analytics to aid in your marketing decisions. But sometimes Google Analytics reports can get overwhelming. What makes a report in Google Analytics Important? Google Analytics reports are overkill for any business that does not have their important questions written down.

Analytics 70

Analytics Benchmark APIs Metrics 70

Cisco - Contact Center

JANUARY 10, 2023

Define – Business Model Innovation / Industry Transformation, Machine 2 Machine; Augmented Decisions / Self Learning Analytics; Inventory Digital Assets; New Growth and Constant Innovation. Cybersecurity Readiness Assessment. To stay competitive, financial institutions are increasingly adopting cloud, mobility and the latest technologies.

Banking 137

Banking Enterprise Contact Center APIs 137

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway. Successfully created!

Education 119

Education APIs Engineering Banking 119

Spearline

JULY 21, 2022

Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. You can check framerate information for video here too. Happy days!

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 111

Analytics APIs Engineering Construction 111

AWS Machine Learning

NOVEMBER 1, 2023

PII is in emails, slack messages, videos, PDFs, and so on. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. Logikcull’s processing pipeline supports text extraction for a wide variety of forms and files, including audio and video files.

APIs 96

APIs Government Engineering Telecommunications 96

AWS Machine Learning

NOVEMBER 6, 2023

We also show how to get started quickly using the latest version of our open source solution, Live Call Analytics with Agent Assist. The following screenshot shows an example of the Live Call Analytics with Agent Assist call details page, which contains information about each call.

Contact Center 113

Contact Center CRM Analytics Average Handle Time 113

AWS Machine Learning

JUNE 4, 2024

Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. In this demo, an outbound call is made using the CreateSipMediaApplicationCall API. His interest lies in call-center analytics, LLM-based abstractive summarization, and general conversational AI.

Engineering 100

Engineering Accountability Best practices Analytics 100

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

AWS Machine Learning

APRIL 18, 2024

For example, this could be a softphone (such as Google Voice ), another meeting app, or for demo purposes, you can simply play a local audio recording or a YouTube video in your browser to emulate another meeting participant. If you just want to try it, open the following YouTube video in a new tab. For Meeting ID , enter a meeting ID.

APIs 116

APIs Accountability Analytics Entertainment 116

8x8

FEBRUARY 6, 2019

We have exciting new launches today including 8x8 Speech Analytics – automatically providing sentiment analysis on 100% of your customer calls; enhanced Integration framework – making it easy to embed communications into your business processes. Speech Analytics for Contact Centers. Analytics Features. Description.

Analytics 48

Analytics CRM APIs Contact Center 48

AWS Machine Learning

MAY 5, 2023

Amazon Kendra is an intelligent search service powered by ML, and Amazon Rekognition is an ML service that can identify objects, people, text, scenes, and activities from images or videos. The first aspect is performed by Amazon Rekognition, which can identify objects, people, text, scenes, and activities from images or videos.

Engineering 104

Engineering APIs Scripts Enterprise 104

AWS Machine Learning

OCTOBER 16, 2024

With a growing library of long-form video content, DPG Media recognizes the importance of efficiently managing and enhancing video metadata such as actor information, genre, summary of episodes, the mood of the video, and more. DPG Media’s VTM GO platform alone offers over 500 days of non-stop content.

Engineering 101

Engineering Metrics APIs Big data 101

AWS Machine Learning

JANUARY 6, 2023

Have you ever inadvertently searched a content title that wasn’t available in a video streaming platform? This event frequently occurs in video streaming platforms that constantly purchase a variety of content from multiple vendors and production companies for a limited time. Background. That’s an out-of-catalog search experience!

Entertainment 85

Entertainment APIs Scripts Analytics 85

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers. What’s Next?

Customer Experience 101

Customer Experience Contact Center APIs contact center solutions 101

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 76

Analytics Healthcare Engineering Government 76

AWS Machine Learning

DECEMBER 13, 2024

It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database. For instance, if the question is related to audience forecasting, the agent will invoke Amazon internal Audience Forecasting API.

Sales 78

Sales Advertising Engineering APIs 78

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Engineering 110

Engineering APIs Technology Finance 110

iCiDIGITAL

JULY 31, 2018

There is so much more that software like Adobe Analytics can do to help organizations realize better insights from a wider array of data. Adobe Analytics is an extremely powerful tool, with many out of the box capabilities that organizations can leverage. Putting Our Experience to Work. Finding Hidden Insight in Google Maps.

Analytics 40

Analytics APIs Metrics Customer Experience 40

Help Scout

MAY 12, 2021

Check out our free, six-part video course, Foundations of Great Service , for helpful advice on giving better service. Develop analytical reading skills. Effective customer service teams can read analytically, uncovering information beyond the surface level. Learn more in Why Analytical Reading Is a Must-Have Skill.

Customer retention 117

Customer retention Finance Analytics Customer effort 117

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Aspect

JULY 15, 2020

Aspect Performance Management is just such a tool, and in Version 20 , we have tightly integrated our world-class speech analytics solution, Aspect Engagement Analytics, to enable balanced scorecards and other reports that aggregate quality metrics from 100% of customer interactions.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

Upstream Works

JANUARY 22, 2019

It’s not just calls, email, and chat – increasingly, we are seeing a demand for SMS, social, co-browsing, self-service, AI & bots, video, and more. Upstream Works for Finesse is an omnichannel agent desktop. When we say omnichannel, we mean it.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

AWS Machine Learning

OCTOBER 24, 2024

Amazon Rekognition people pathing is a machine learning (ML)–based capability of Amazon Rekognition Video that users can use to understand where, when, and how each person is moving in a video. ByteTrack is an algorithm for tracking multiple moving objects in videos, such as people walking through a store. cvtColor(frame, cv2.COLOR_RGB2BGR)

Scripts 81

Scripts APIs Analytics Personalization 81

AWS Machine Learning

JUNE 6, 2024

Each row in this dataset contains the title of a video, its URL, and the corresponding text transcript. The question from the user is based on transcripts of videos from a YouTube channel. Video-title: $title_1, transcript-segment: $segment_1 2. Video-title: $title_1, transcript-segment: $segment_1 2. join(chunk).strip()

Benchmark 98

Benchmark Enterprise Construction APIs 98

AWS Machine Learning

MARCH 23, 2023

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted. The following figure shows both versions of these patterns.

Scripts 103

Scripts APIs Government Analytics 103

AWS Machine Learning

JUNE 26, 2024

These managed agents act as intelligent orchestrators, coordinating interactions between foundation models, API integrations, user questions and instructions, and knowledge sources loaded with your proprietary data. The following video demonstrates an AI-powered assistant in Agents for Amazon Bedrock in action.

APIs 110

APIs Engineering Marketing Enterprise 110

ConvergeOne

FEBRUARY 16, 2021

High-definition video conferencing is necessary for the meeting rooms, as well. Video analytics and monitoring would be highly beneficial for security purposes. The production lines require pervasive wireless access to support for manufacturing systems, video surveillances, and business application support.

Wireless 76

Wireless Finance APIs Engineering 76

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.

Self service 112

Self service APIs Transportation Contact Center 112

AWS Machine Learning

JUNE 12, 2024

This solution uses an Amazon Cognito user pool as an OAuth-compatible identity provider (IdP), which is required in order to exchange a token with AWS IAM Identity Center and later on interact with the Amazon Q Business APIs. Amazon Q uses the chat_sync API to carry out the conversation.

APIs 117

APIs Enterprise Accountability Feedback 117

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

AWS Machine Learning

JULY 19, 2022

Over the last few years, online education platforms have seen an increase in adoption of and an uptick in demand for video-based learnings because it offers an effective medium to engage learners. Subtitle creation on video content can be challenging because the translated speech doesn’t match the original speech timing.

Engineering 84

Engineering APIs Education Best practices 84

Avaya

SEPTEMBER 29, 2016

It can gain control over city cameras to feed data to the emergency response team—or even allow the caller to cede control over their phone camera to provide a video feed. Meanwhile, the dispatch center can push video on how to perform CPR, for example.

Government 79

Government APIs Healthcare Banking 79

OrecX

MAY 30, 2017

By now you have hopefully heard of the significant new trend that is emerging around the notion of “Intelligent Contact Centers”, or contact centers that fully integrate the power of analytics into the contact center function. These systems record the interaction’s audio and agent screen video and offer integrated playback.

Contact Center 60

Contact Center Interactive Voice Response APIs Upselling 60

Hodusoft

NOVEMBER 24, 2021

Furthermore, advanced predictive analytics can provide insights that can assist sales-based customer service providers in identifying the best sales and retention opportunities. These metrics are transformed into meaningful feedback that can help in decision-making by call centers using data analytics tools. Omnichannel Communication.

Call Center 105

Call Center Interactive Voice Response call center software CRM 105