AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 132

Engineering Customer Support APIs Government 132

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Regarding the inference, customers using Amazon Ads now have a new API to receive these generated images. With a background in visual design.

Advertising 123

Advertising APIs Engineering Benchmark 123

AWS Machine Learning

NOVEMBER 1, 2023

PII is in emails, slack messages, videos, PDFs, and so on. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. Logikcull’s processing pipeline supports text extraction for a wide variety of forms and files, including audio and video files.

APIs 109

APIs Government Engineering Telecommunications 109

AWS Machine Learning

JUNE 4, 2024

Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. In this demo, an outbound call is made using the CreateSipMediaApplicationCall API. His interest lies in call-center analytics, LLM-based abstractive summarization, and general conversational AI.

Engineering 113

Engineering Accountability Best practices Analytics 113

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 125

APIs Finance Chatbots Enterprise 125

Fonolo

APRIL 2, 2019

So, this week, we put together some video you can queue up and watch. This video is mostly about their WebEx plans, with a bit of call center content, but her energy is really infectious; it’s a joy to watch. Enterprise Connect included a panel featuring: Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

JustCall

JULY 2, 2024

Features AI-Powered Analytics : Real-time AI insights and analytics help monitor live call activity, agent performance, and customer interactions, providing detailed data to improve team efficiency. 3) Nextiva Nextiva is a VoIP service that provides unified communication solutions that include voice, video, and chat.

voip 52

voip APIs Interactive Voice Response Enterprise 52

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 86

Analytics Healthcare Engineering Government 86

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 123

Analytics APIs Engineering Construction 123

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

APIs 84

APIs Enterprise Best practices Government 84

8x8

FEBRUARY 6, 2019

We have exciting new launches today including 8x8 Speech Analytics – automatically providing sentiment analysis on 100% of your customer calls; enhanced Integration framework – making it easy to embed communications into your business processes. Speech Analytics for Contact Centers. Analytics Features. Description.

Analytics 48

Analytics CRM APIs Contact Center 48

AWS Machine Learning

NOVEMBER 6, 2023

We also show how to get started quickly using the latest version of our open source solution, Live Call Analytics with Agent Assist. The following screenshot shows an example of the Live Call Analytics with Agent Assist call details page, which contains information about each call.

Contact Center 123

Contact Center CRM Analytics Average Handle Time 123

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway. Successfully created!

Education 127

Education APIs Engineering Banking 127

AWS Machine Learning

NOVEMBER 6, 2024

One area garnering significant attention is the use of generative AI to analyze audio and video transcripts, increasing our ability to extract valuable insights from content stored in audio or video files. You can use automatic voice recognition tools to convert your audio and video data to text.

Analytics 106

Analytics Call Center Best practices outsourcing 106

AWS Machine Learning

JANUARY 6, 2023

Have you ever inadvertently searched a content title that wasn’t available in a video streaming platform? This event frequently occurs in video streaming platforms that constantly purchase a variety of content from multiple vendors and production companies for a limited time. Background. That’s an out-of-catalog search experience!

Entertainment 95

Entertainment APIs Scripts Analytics 95

iCiDIGITAL

JULY 31, 2018

There is so much more that software like Adobe Analytics can do to help organizations realize better insights from a wider array of data. Adobe Analytics is an extremely powerful tool, with many out of the box capabilities that organizations can leverage. Putting Our Experience to Work. Finding Hidden Insight in Google Maps.

Analytics 40

Analytics APIs Metrics Customer Experience 40

AWS Machine Learning

APRIL 18, 2024

For example, this could be a softphone (such as Google Voice ), another meeting app, or for demo purposes, you can simply play a local audio recording or a YouTube video in your browser to emulate another meeting participant. If you just want to try it, open the following YouTube video in a new tab. For Meeting ID , enter a meeting ID.

APIs 126

APIs Accountability Analytics Entertainment 126

Spearline

JULY 21, 2022

Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. You can check framerate information for video here too. Happy days!

Scripts 98

Scripts APIs Metrics Analytics 98

CallSource Insights

OCTOBER 3, 2018

If you’re a smart marketer, you’re already using Google Analytics to aid in your marketing decisions. But sometimes Google Analytics reports can get overwhelming. What makes a report in Google Analytics Important? Google Analytics reports are overkill for any business that does not have their important questions written down.

Analytics 70

Analytics Benchmark APIs Metrics 70

JustCall

JANUARY 27, 2023

Dialpad supports voice, messaging, and video. Whiteboarding – Use whiteboards during video calls. Real-time analytics – The platform delivers real-time communication and performance analytics. Dialpad provides features for phone, messaging, email, video, and team conferencing.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs voip 52

AWS Machine Learning

OCTOBER 9, 2024

Anomaly detection can be done on your analytics data through Redshift ML by using the included XGBoost model type, local models, or remote models with Amazon SageMaker. To learn more, see the blog post , watch the introductory video , or see the documentation. Repeat these steps for every detector.

Metrics 85

Metrics APIs Engineering Accountability 85

AWS Machine Learning

MAY 5, 2023

Amazon Kendra is an intelligent search service powered by ML, and Amazon Rekognition is an ML service that can identify objects, people, text, scenes, and activities from images or videos. The first aspect is performed by Amazon Rekognition, which can identify objects, people, text, scenes, and activities from images or videos.

Engineering 107

Engineering APIs Scripts Enterprise 107

AWS Machine Learning

NOVEMBER 20, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Construction 111

Construction APIs Metrics Accountability 111

AWS Machine Learning

JUNE 6, 2024

Each row in this dataset contains the title of a video, its URL, and the corresponding text transcript. The question from the user is based on transcripts of videos from a YouTube channel. Video-title: $title_1, transcript-segment: $segment_1 2. Video-title: $title_1, transcript-segment: $segment_1 2. join(chunk).strip()

Benchmark 111

Benchmark Enterprise Construction APIs 111

Cisco - Contact Center

JANUARY 10, 2023

Define – Business Model Innovation / Industry Transformation, Machine 2 Machine; Augmented Decisions / Self Learning Analytics; Inventory Digital Assets; New Growth and Constant Innovation. Cybersecurity Readiness Assessment. To stay competitive, financial institutions are increasingly adopting cloud, mobility and the latest technologies.

Banking 145

Banking Enterprise Contact Center APIs 145

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Engineering 121

Engineering APIs Technology Finance 121

JustCall

APRIL 5, 2023

Voice and Video Conferencing It also offers voice and video conferencing features to power up the team’s collaboration in real-time, by bridging the distance caused by remote work. Analytics Its analytics tools allow you to gain insights into the team’s communication and collaboration activities.

APIs 52

APIs Analytics Enterprise Feedback 52

AWS Machine Learning

NOVEMBER 13, 2024

In the context of generative AI , significant progress has been made in developing multimodal embedding models that can embed various data modalities—such as text, image, video, and audio data—into a shared vector space. In this post, you will use OpenSearch Serverless as the vector database for the image embeddings.

Engineering 107

Engineering Management APIs Healthcare 107

JustCall

AUGUST 12, 2022

With CPaaS, organizations can partake in specialized strategies in their business communication systems such as adding video, upgrading voice, or utilizing APIs that permit customization. They could use vendor-provided APIs to create their existing applications. Meaning of CCaaS. CCaaS stands for Contact Center as a Service.

APIs 52

APIs Contact center software Contact Center Call Center 52

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

JustCall

JANUARY 23, 2024

When evaluating a WhatsApp chat software, consider the following parameters and questions: Aspect Important Questions to Ask Features What kind of messaging options does the tool provide (think text, images, video, etc.)? Compliance and Security Does it adhere to WhatsApp’s Business API guidelines? Are there any hidden charges?

Management 52

Management APIs CRM Chatbots 52

JustCall

FEBRUARY 13, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Real Reviews From Trusted Sources and a Video Review When zeroing in on the best VoIP system among hundreds of AirCall competitors, customer reviews are a treasure trove of real data you need to make an informed choice.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

AWS Machine Learning

OCTOBER 11, 2024

These models support mapping different data types like text, images, audio, and video into the same vector space to enable multi-modal queries and analysis. Amazon Bedrock makes it straightforward to adopt any of these choices by providing a common set of APIs, industry-leading embedding models, security, governance, and observability.

APIs 99

APIs Enterprise Engineering Government 99

AWS Machine Learning

JUNE 26, 2024

These managed agents act as intelligent orchestrators, coordinating interactions between foundation models, API integrations, user questions and instructions, and knowledge sources loaded with your proprietary data. The following video demonstrates an AI-powered assistant in Agents for Amazon Bedrock in action.

APIs 119

APIs Engineering Marketing Enterprise 119

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers. What’s Next?

Customer Experience 128

Customer Experience Contact Center APIs contact center solutions 128

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40