AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

APIs 109

APIs Enterprise Best practices Government 109

AWS Machine Learning

NOVEMBER 20, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Construction 118

Construction APIs Metrics Accountability 118

AWS Machine Learning

NOVEMBER 13, 2024

In the context of generative AI , significant progress has been made in developing multimodal embedding models that can embed various data modalities—such as text, image, video, and audio data—into a shared vector space. In this post, you will use OpenSearch Serverless as the vector database for the image embeddings.

Engineering 116

Engineering Management APIs Healthcare 116

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator is a versatile extension to the SnapLogic platform that is compatible with modern databases, APIs, and even legacy mainframe systems, fostering seamless integration across various data environments. The integration with Amazon Bedrock is achieved through the Amazon Bedrock InvokeModel APIs.

Enterprise 91

Enterprise APIs Engineering Government 91

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 130

Engineering Customer Support APIs Government 130

Fonolo

APRIL 2, 2019

So, this week, we put together some video you can queue up and watch. This video is mostly about their WebEx plans, with a bit of call center content, but her energy is really infectious; it’s a joy to watch. Enterprise Connect included a panel featuring: Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Regarding the inference, customers using Amazon Ads now have a new API to receive these generated images. With a background in visual design.

Advertising 133

Advertising APIs Engineering Benchmark 133

AWS Machine Learning

NOVEMBER 1, 2023

PII is in emails, slack messages, videos, PDFs, and so on. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. Logikcull’s processing pipeline supports text extraction for a wide variety of forms and files, including audio and video files.

APIs 122

APIs Government Engineering Telecommunications 122

Calabrio

MARCH 4, 2025

Chatbot analytics tools can improve bots ability to handle more queries, freeing up agents to focus on more complex issues. Reporting and Analytics: Its all about visibility. You need comprehensive reporting and analytics to track performance and deliver predictive insights.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 139

APIs Finance Chatbots Enterprise 139

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 103

Analytics Healthcare Engineering Government 103

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway. Successfully created!

Education 143

Education APIs Engineering Banking 143

AWS Machine Learning

JANUARY 7, 2025

The translation playground could be adapted into a scalable serverless solution as represented by the following diagram using AWS Lambda , Amazon Simple Storage Service (Amazon S3), and Amazon API Gateway. He is passionate about enabling organizations to transform transform their business, using advanced analytics and AI.

Engineering 114

Engineering Metrics industry standards Finance 114

AWS Machine Learning

NOVEMBER 6, 2023

We also show how to get started quickly using the latest version of our open source solution, Live Call Analytics with Agent Assist. The following screenshot shows an example of the Live Call Analytics with Agent Assist call details page, which contains information about each call.

Contact Center 136

Contact Center CRM Analytics Average Handle Time 136

AWS Machine Learning

APRIL 24, 2025

This helps the search be more resilient to phrasing variations and to accept multimodal inputs such as text, image, audio, and video. To learn more about semantic search and how Amazon Prime Video uses it to help customers find their favorite content, see Amazon Prime Video advances search for sports using Amazon OpenSearch Service.

Engineering 64

Engineering APIs Enterprise Accountability 64

AWS Machine Learning

JUNE 4, 2024

Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. In this demo, an outbound call is made using the CreateSipMediaApplicationCall API. His interest lies in call-center analytics, LLM-based abstractive summarization, and general conversational AI.

Engineering 118

Engineering Accountability Best practices Analytics 118

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 127

Analytics APIs Engineering Construction 127

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Amazon Rekognition offers pre-trained and customizable computer vision (CV) capabilities to extract information and insights from your images and videos.

APIs 129

APIs Metrics Consulting Consulting 129

AWS Machine Learning

DECEMBER 13, 2024

It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database. For instance, if the question is related to audience forecasting, the agent will invoke Amazon internal Audience Forecasting API.

Sales 104

Sales Advertising Engineering APIs 104

CallSource Insights

OCTOBER 3, 2018

If you’re a smart marketer, you’re already using Google Analytics to aid in your marketing decisions. But sometimes Google Analytics reports can get overwhelming. What makes a report in Google Analytics Important? Google Analytics reports are overkill for any business that does not have their important questions written down.

Analytics 70

Analytics Benchmark APIs Metrics 70

CSM Magazine

FEBRUARY 19, 2025

Check for features such as: API or native integration with your help desk or CRM. Omnichannel Support Your customers interact with your business through various platformsemail, live chat, social media, and even video calls. Analytics and Insights Understanding how your multilingual support performs is critical.

Customer Service 52

Customer Service CRM APIs SaaS 52

ProProfs Blog

OCTOBER 25, 2021

Easy integration with third-party applications like Hubspot, Zapier, Google Analytics, and more. For example, you can attach photos and videos to your survey questions. Interesting video library with customizable survey templates. 3rd party integration with tools like google analytics, intercom, slack, salesforce, and so on.

Feedback 148

Feedback Surveys Enterprise Analytics 148

AWS Machine Learning

JANUARY 6, 2023

Have you ever inadvertently searched a content title that wasn’t available in a video streaming platform? This event frequently occurs in video streaming platforms that constantly purchase a variety of content from multiple vendors and production companies for a limited time. Background. That’s an out-of-catalog search experience!

Entertainment 101

Entertainment APIs Scripts Analytics 101

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Transcribe Call Analytics now offers a new generative AI-powered summarization capability (in preview) that automates post-call summarization to improve contact center agent and manager productivity. Carbyne is a software company that develops cloud-based, mission-critical contact center solutions for emergency call responders.

Self service 122

Self service Analytics Entertainment Contact Center 122

Cisco - Contact Center

JANUARY 10, 2023

Define – Business Model Innovation / Industry Transformation, Machine 2 Machine; Augmented Decisions / Self Learning Analytics; Inventory Digital Assets; New Growth and Constant Innovation. Cybersecurity Readiness Assessment. To stay competitive, financial institutions are increasingly adopting cloud, mobility and the latest technologies.

Banking 133

Banking Enterprise Contact Center APIs 133

AWS Machine Learning

APRIL 18, 2024

For example, this could be a softphone (such as Google Voice ), another meeting app, or for demo purposes, you can simply play a local audio recording or a YouTube video in your browser to emulate another meeting participant. If you just want to try it, open the following YouTube video in a new tab. For Meeting ID , enter a meeting ID.

APIs 139

APIs Accountability Analytics Entertainment 139

Spearline

JULY 21, 2022

Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. You can check framerate information for video here too. Happy days!

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

SEPTEMBER 22, 2022

Today, we’re excited to announce the new synchronous API for targeted sentiment in Amazon Comprehend, which provides a granular understanding of the sentiments associated with specific entities in input documents. The Targeted Sentiment API provides the sentiment towards each entity.

APIs 96

APIs Contact Center Feedback Analytics 96

Global Response

MARCH 24, 2025

A knowledge management system with analytical tools can capture agents’ and customers’ feedback through clicks, ratings, likes, and comments to shed light on areas that need improvement. You can also include screenshots and videos to make the guide more comprehensible. Collect feedback on the usefulness of your content.

Call Center 62

Call Center Management Abandon rate outsourcing 62

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Engineering 133

Engineering APIs Technology Finance 133

8x8

FEBRUARY 6, 2019

We have exciting new launches today including 8x8 Speech Analytics – automatically providing sentiment analysis on 100% of your customer calls; enhanced Integration framework – making it easy to embed communications into your business processes. Speech Analytics for Contact Centers. Analytics Features. Description.

Analytics 48

Analytics CRM APIs Contact Center 48

AWS Machine Learning

JUNE 6, 2024

Each row in this dataset contains the title of a video, its URL, and the corresponding text transcript. The question from the user is based on transcripts of videos from a YouTube channel. Video-title: $title_1, transcript-segment: $segment_1 2. Video-title: $title_1, transcript-segment: $segment_1 2. join(chunk).strip()

Benchmark 120

Benchmark Enterprise Construction APIs 120

AWS Machine Learning

JUNE 26, 2024

These managed agents act as intelligent orchestrators, coordinating interactions between foundation models, API integrations, user questions and instructions, and knowledge sources loaded with your proprietary data. The following video demonstrates an AI-powered assistant in Agents for Amazon Bedrock in action.

APIs 137

APIs Engineering Marketing Enterprise 137

AWS Machine Learning

MAY 5, 2023

Amazon Kendra is an intelligent search service powered by ML, and Amazon Rekognition is an ML service that can identify objects, people, text, scenes, and activities from images or videos. The first aspect is performed by Amazon Rekognition, which can identify objects, people, text, scenes, and activities from images or videos.

Engineering 104

Engineering APIs Scripts Enterprise 104

Netomi

SEPTEMBER 20, 2021

Analytics and real-time reporting. Reporting/Analytics. Analytics & Reporting. CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Chatbot activity analytics. Knowledge-base integration. Omni-channel (email, chat, voice, social).

Chatbots 126

Chatbots APIs Surveys Analytics 126

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers. What’s Next?

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

AWS Machine Learning

MARCH 23, 2023

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted. The following figure shows both versions of these patterns.

Scripts 118

Scripts APIs Government Analytics 118