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Talking Omnichannel But Organised Multi Channel?

Peter Lavers

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. These lenses are perfectly possible to build and reconcile with good data governance and the latest AI and analytics tools.

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What Came First COVID-19 or Poor Customer Service?

CSM Magazine

Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

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Federated learning on AWS using FedML, Amazon EKS, and Amazon SageMaker

AWS Machine Learning

He entered the big data space in 2013 and continues to explore that area. Her specialization is machine learning, and she is actively working on designing solutions using various AWS ML, big data, and analytics offerings. He also holds an MBA from Colorado State University.

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Mastering Escalation Management: Harnessing Tech in Modern Call Centers

NobelBiz

Real-time monitoring and analytics identify and address bottlenecks, streamlining the escalation process. Real-time Monitoring and Analytics Real-time analytics is a powerful tool in the world of call center escalation management. As the saying goes, “knowledge is power,” and real-time analytics provide exactly that.

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Ebi.Ai Launches Free Coronabot

CSM Magazine

has applied nearly 20 years of collective experience working with big data, analytics and systems integration to discover, market and deploy a range of natural, valuable tools for all businesses across multiple sectors including automotive, insurance, property, public sector and transport & travel.

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AI and Live Chat: A Winning Combination

CSM Magazine

Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

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Predict football punt and kickoff return yards with fat-tailed distribution using GluonTS

AWS Machine Learning

With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. As a baseline, we used the model that won our NFL Big Data Bowl competition on Kaggle.