Cincom

JANUARY 31, 2025

Companies use advanced technologies like AI, machine learning, and big data to anticipate customer needs, optimize operations, and deliver customized experiences. Creating robust data governance frameworks and employing tools like machine learning, businesses tend derive actionable insights to achieve a competitive edge.

CRM 40

CRM Analytics Automotive Technology 40

Natalie Petouhof

JULY 16, 2015

That there is a huge ROI and enhanced customer engagement, trust and customer lifetime value are possible, especially when analytics and IOT are combined, these are some of the reasons why the announcement by Microsoft and FieldOne Systems LLC is so important. It is able to deliver an intelligent, proactive customer engagement solution.

Analytics 63

Analytics Customer Service CRM Self service 63

Hero Digital

APRIL 15, 2019

In 2011, a McKinsey Global Institute report celebrated the potential for big data: “…we are on the cusp of a tremendous wave of innovation, productivity, and growth, as well as new modes of competition and value capture…”. Despite increased spending, many are failing in their efforts to become data-driven.

Analytics 64

Analytics Big data Metrics Marketing 64

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning.

Contact Center 116

Contact Center Technology Self service Call Center 116

Vcaretec

JUNE 6, 2022

Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data. Connect: @flavmartins Andrew McFarland Bio: Growth through high-value B2B customer experiences. #Customer Service, Customer Experience, CRM Cloud. Former Forrester analyst.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

CSM Magazine

MARCH 19, 2021

As part of the transaction, IRI also entered a partnership agreement with Kognitiv, a B2B technology organisation headquartered in Waterloo, Canada, which is a world leader in collaborative commerce deployed through its unique Platform-as-a-Service. ” About the IRI Partner Ecosystem. For more information, visit www.iriworldwide.com.

Big data 52

Big data B2B Analytics Customer centricity 52

CSM Magazine

MARCH 29, 2021

These two tools when combined can provide business intelligence analytics as well as BI content such as reports, data connections, scorecards, and dashboards, just to name a few. When you use SharePoint, you can share data, resources, files, and news within your organization easily. Google Analytics.

Analytics 52

Analytics B2B Big data Marketing 52

Call Journey

MARCH 26, 2020

Many global organizations manage their customer interactions predominantly via voice-based engagement – usually via small to large scale contact center channels or smaller inside sales teams in a B2B type context. A recent assessment showed that just in the U.S

Analytics 52

Analytics Employee engagement Contact Center Big data 52

JustCall

APRIL 26, 2022

Traditionally, B2B sales teams worked in a linear manner. AI for sales enables B2B salespeople to operate with detailed assessments based on the most up-to-the-minute information. According to Gartner , by 2025, 3/4 of B2B sales organizations will refine their old strategies with AI-based sales assistants and solutions.

Sales 52

Sales B2B Upselling Chatbots 52

Natalie Petouhof

OCTOBER 12, 2016

Tweet Digital Performance Management provides companies with the analytics to determine if their customer experience is optimized. Monitoring of each customer’s journey and business transactions, using intelligent analytics. Big data monitoring and data visualization  . Customer behavior analytics.

Management 55

Management Big data Analytics Engineering 55

Natalie Petouhof

AUGUST 9, 2015

Predictive analytics identify known attributes and reveal previously unknown attributes that drive customer success. This critical step requires data in the form of real-time and predictive analytics. Integration of the Internet of Things and predictive analytics improves precision of decisions.

Sales 61

Sales Management Analytics Marketing 61

Natalie Petouhof

JUNE 9, 2015

Evolve commerce with interaction and behavior pattern analytics by putting big data to work. Strive for unity among channel connectivity. Use predictive insights to deliver real-time, optimized responses.

Management 68

Management CRM Government Big data 68

Natalie Petouhof

JANUARY 19, 2016

MY POV: My overall take away is that Oracle has built / are building the most comprehensive cloud offering – Data as a Service (DaaS), Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (Iaas). This is a huge challenge that needs to be solved. ” by John Wannamaker.

B2B 60

B2B SaaS B2C Advertising 60

Infinity

SEPTEMBER 25, 2018

Mass marketing used to be the norm but with brands looking to get smarter about how they use their data, high quality targeted marketing has the potential to maximise your engagement levels with all of your customers. But how can you offer personalisation? This could prove to be the highest quality of lead generation for your company.

Personalization 45

Personalization Analytics Big data B2B 45

ChurnZero

DECEMBER 11, 2020

For instance, look at ChurnZero which provides big-data ingestion, advanced analytics, health scorin g, large-scale workflows, native integrations, and campaign automation – not to menti on t he security, scalability, and interconnecti on of all that functionality. .

CRM 59

CRM SaaS Technology Big data 59

Clarabridge

DECEMBER 3, 2015

This ability isn’t just limited to B2C companies either; we work with a number of B2B brands that are, for example, using connected devices to decrease warranty costs and risks with manufactured equipment. Connected devices and the challenge of Big Data. The Connected Customer.

B2C 40

B2C Self service Big data B2B 40

Comm100

MARCH 27, 2023

For teams tracking resolution analytics, routing can improve First Contact Resolution (FSR). LivePerson focuses on big data, providing student intent and engagement metrics through their chatbot platform. LivePerson reporting tools include sentiment analysis and dashboards for analysis of historic and real-time data.

Education 91

Education Chatbots Wait times Surveys 91

CustomerSuccessBox

JUNE 20, 2022

To do that, they need to: Track a dozen of complex metrics, Study analytics, Optimize the onboarding workflows, and Monitor the “n” number of other tasks. Tools like Slack and Zoom for example have gained immense popularity across B2B organizations to support this. Customer success effort is a complex function.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Amity

JUNE 8, 2016

As such, it’s a little ironic that, despite all the data at their disposal, and the $36 billion they’ll collectively spend on CRM software in the next 12 months, many companies haven’t a clue about what is happening with their customer relationships. Companies lack relationship intelligence. It isn’t.

CRM 67

CRM Journey mapping B2C Upselling 67

Natalie Petouhof

FEBRUARY 21, 2016

Data to Decisions – Using data to make informed business decisions. examples: big data, predictive analytics) . Digital Marketing Transformation – Personalized, data-driven digital marketing. . examples: sensors, smart ‘things’, device to purchase).

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Natalie Petouhof

SEPTEMBER 3, 2015

Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. The CSM software offers a customizable and comprehensive customer health analytics system that can: Highlight users that need more product training.

Management 40

Management Sales SaaS Engineering 40

Natalie Petouhof

MAY 9, 2016

In fact, 67% of a decision on what to buy in B2B sales is completed before the customer even talks to a sales person. The customer is getting what they need from reading what is in digital and social media.

Banking 40

Banking Sales B2B Marketing 40

delighted

JANUARY 7, 2020

Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers. According to Gartner, 30% of all B2B companies will employ artificial intelligence to augment at least one of their primary sales processes by 2020.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

SmartKarrot

AUGUST 16, 2021

Forrester B2B Summit APAC CX EMEA. DX Summit is a CX conference that serves digital marketing and CX leaders with the virtues of voice of the customer (VoC), machine learning and AI, big data and analytics, optimization and digital experience challenges. Forrester B2B Summit APAC. So here we go! Table of Contents.

Customer Experience 11

Customer Experience B2B Big data Analytics 11

SmartKarrot

APRIL 15, 2022

Apart from being a huge repository of knowledge on CRM, this updated version also offers adds new case studies and updated screenshots, and also includes emerging CRM trends such as AI, big data, chatbots, etc. It also provides insights on how an MVP approach is the best fit, especially for B2B startups.

Customer retention 19

Customer retention CRM SaaS Customer centricity 19

SmartKarrot

JANUARY 20, 2022

If you do not believe me, check out this example, An article written by Walmart titled “5 Ways Walmart Uses Big Data to Help Customers.” In that write-up, the author used the combination of big data and predictive models to predict demand throughout the day.

SaaS 10

SaaS Big data Analytics Healthcare 10

SmartKarrot

JANUARY 12, 2021

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. With Big Data, predicting the course of a disease using the genetic makeup of a patient has become realistic.

Best practices 10

Best practices Healthcare SaaS Customer centricity 10

SmartKarrot

MAY 26, 2022

This data goes unused cause the company does not have the tools and technology to understand, capture, or make sense of it. The Role of the Modern CEO in creating a data-driven culture. Data has been recognized as a need. As per HBR, “The CEO relies on data for decision making and enhancing the business to the whole company.”

Education 10

Education SaaS Analytics Surveys 10

SmartKarrot

SEPTEMBER 1, 2021

Analytical Facets: Sometimes the collection of data is not all that matters. As per a report by McKinsey , data-driven businesses are as much as 24 times more likely to get a user. Technologies like AI, IoT and big data might take a backseat to make your business more productive and bring in profitability.

Enterprise 10

Enterprise Big data B2B Analytics 10

SmartKarrot

SEPTEMBER 28, 2020

Luckily, there have been many B2B SaaS conferences happening all around the world which call SaaS enthusiasts from different parts of the world every year. It brings speakers from well-established firms to talk on four topics most relevant to SaaS – enterprise technology, security, cloud, and big data.

SaaS 10

SaaS B2B Big data Enterprise 10

SmartKarrot

OCTOBER 9, 2020

As the B2B tech industry is booming the market, vertical SaaS solutions bring out a tailored platform that caters to you seamlessly. Ycharts is a fast-growing financial data platform. As a customer, you can gain insights from advanced analytics and stellar visualization. You will find a SaaS product for each of your needs.

SaaS 10

SaaS Real estate Construction Multichannel 10

SmartKarrot

APRIL 17, 2023

Evaluate the chatbot’s features: Evaluate the features and capabilities of the chatbot, such as natural language processing, machine learning, integrations with messaging platforms, and reporting and analytics. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Chatbots 10

Chatbots Scripts Enterprise Education 10

TechSee

APRIL 3, 2018

In fact, data from Walker predicts that customer experience will overtake price and product as the key brand differentiator for B2B by 2020. McKinsey reports that a comprehensive, analytics-driven approach can help telecom companies reduce churn by as much as 15%.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

Totango

SEPTEMBER 1, 2022

B2B clients tend to measure performance in terms of key performance indicators, so SaaS QBR discussions often focus on KPIs. QBR meetings can be particularly profitable for SaaS brands that serve high-volume B2B clients who prioritize measurable value when making purchasing decisions. Is the Traditional SaaS QBR Model Still Working?

SaaS 104

SaaS Journey mapping Upselling Best practices 104

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place.

Automotive 40

Automotive CRM Analytics Big data 40

Stratifyd

JANUARY 29, 2019

is a B2B tech company located in Charlotte, N.C. Additionally, we were named a "Cool Vendor in Analytics" by Gartner as well as one of "Charlotte's Best Places to Work" and the 2nd fastest-growing company in Charlotte by the Charlotte Business Journal. Do you want to join a rapidly growing tech company? Stratifyd, Inc.

Marketing 40

Marketing Analytics Big data Healthcare 40

Stratifyd

MARCH 19, 2019

is a B2B tech company located in Charlotte, N.C. Additionally, we were named a Cool Vendor in Analytics by Gartner as well as one of "Charlotte's Best Places to Work" and the 2nd fastest-growing company in Charlotte by the Charlotte Business Journal. Do you want to join a fast-paced tech company? Stratifyd, Inc.

Big data 8

Big data Healthcare B2B Analytics 8