Mindtouch

JANUARY 23, 2020

CX-focused MindTouch customers can see yearly savings from $10K-100K (B2B) and $1M-20M (B2C). How could we update our information architecture to better align with actual customer needs, not just content analytics and behavioral tracking? To drive customer lifetime value, we first had to look inward.

Metrics 62

Metrics B2C B2B Self service 62

Cincom

MARCH 20, 2025

With no automated tool at his disposal, John had to manually configure the product, referring to spreadsheets for pricing, and email engineering for compatibility checks. 4- Improving Deal Closure Rates with Real-Time Insights CPQ provides real-time analytics on customer preferences, pricing trends, and competitor benchmarks.

B2B 40

B2B Sales CRM Finance 40

Mindtouch

FEBRUARY 20, 2018

Are you a business-to-customer (B2C) or business-to-business (B2B) company? B2C companies should focus on the following customer data to inform their persona-based structure: Age. Start brainstorming the foundations of your solution paths and persona structure with the following questions in mind: Who are your consumers? Occupation.

Journey mapping 59

Journey mapping B2C Advertising B2B 59

Mindtouch

OCTOBER 7, 2016

Thanks to a sweet setup in Google Analytics , we’ve got a complete picture of how our company’s website is interacting with our MindTouch Success Center. According to Search Engine Land , across all industries 25% of all landing pages convert less than 1% of consumers, while the average was around 2.35% success rate.

Marketing 48

Marketing B2C Entertainment Engineering 48

Avaya

FEBRUARY 13, 2019

Here is what both business-to-business (B2B), and business-to-consumer (B2C) customers want: Channel Flexibility – Don’t limit how customers (or prospective customers) can reach you. Real-time and historical analytics can help determine staffing requirements and capacity engineering for each channel.

B2B 45

B2B B2C voip Engineering 45

TeamSupport

JUNE 15, 2020

We determined the market desperately needed a software solution for customer support at B2B companies so companies could stop having to piece together disparate generic solutions better fitted to business-to-consumer ( B2C ) retail companies. Your technology fills the gaps between Data Analytics and Intelligence, and Communications.

B2B 64

B2B Self service B2C Customer Support 64

JustCall

FEBRUARY 11, 2022

Sales managers drive the company’s revenue engine. B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. The B2C sales sector deals with selling products directly to the public. Sales Manager.

Sales 52

Sales B2C B2B call center software 52

JivoChat

APRIL 28, 2022

Wix also has SEO tools to help you rank better on search engines like Google, and sell more. Besides, you have the opportunity to use headless ecommerce and count on powerful analytics. . Then, you are going to find multiple features such as search engine optimization, sales channels integrations, and management tools.

SaaS 75

SaaS Enterprise B2C Engineering 75

Amity

SEPTEMBER 25, 2017

Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. I’m really big on data and analytics, but I’m also a realist.

B2C 60

B2C SaaS B2B Accountability 60

OctopusTech

DECEMBER 7, 2022

Professional reports and analytics. Advanced analytics with Google BigQuery integration. Its characteristics include – Creation of custom price lists for B2B and B2C customers. This is vital in building brand awareness and making your site live in search engines. Get a point-of-sale (POS) system. 100+ currencies.

Enterprise 12

Enterprise Sales B2C Analytics 12

Cincom

FEBRUARY 25, 2025

You start by selecting the base model, then customize itchoosing the engine type, interior materials, color, and additional features like a sunroof or advanced safety systems. This streamlines sales-engineering collaboration, reduces rework, and accelerates order fulfillment. Think about buying a new car online.

Engineering 40

Engineering Finance CRM Self service 40

aircall

MAY 13, 2019

In a B2C context, these carriers go by names like T-Mobile, Sprint, and Verizon, but different companies exist to serve professional phone systems. Some popular features include: Real-time analytics. These updates mean the engineers behind the tools you use are working to improve security, usability, and call quality.

voip 88

voip Sales Best practices Transportation 88

Nicereply

MARCH 8, 2023

To get the best customer success data, you can use analytics tools to monitor customer experience. It’s straight from the horse’s mouth, which does something analytics can’t: take into account how your customers feel about your product. Does your B2C product make your customer’s life easier?

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

JivoChat

MAY 29, 2023

Besides, they will be able to keep track of customer interactions, and analytic reports to take better decisions and increase the number of sales. The analytics tools enable you to have a better understanding of the sales process and see what needs to be changed. When it comes to sales, there are features for B2C and B2B models.

CRM 75

CRM Sales Analytics Marketing 75

JivoChat

MAY 17, 2023

The best CRM software provides efficient marketing and analytics features which are a great asset to identifying the weak points of your company and finding the best solutions, leading to selling more. When it comes to sales, there are features for B2C and B2B models. Create a pipeline and plan every stage of the sales funnel.

CRM 75

CRM Sales Analytics Marketing 75

Amity

JUNE 8, 2016

Today, B2B and B2C companies know how often users log into their apps, which buttons they click, and what they’re doing once they’ve clicked them. Once you’ve got your ducks in a row, you can focus on delighting your customers and engineering your portfolio to include the right mix of relationship types.

CRM 67

CRM Journey mapping B2C Upselling 67

Tethr

DECEMBER 7, 2020

Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would, but without the cost or time required to do the work manually. The fix here is clear: the company needs to offer more targeted coaching on experience engineering skills.

Coaching 72

Coaching Banking Customer effort Wireless 72

JivoChat

AUGUST 10, 2021

As we head into the back half of 2021 and 2022 looms ahead, you’ll see that digital commerce is being pushed to the forefront for both B2B and B2C consumers. This lets businesses quickly tap into the m-commerce market, which is growing at an enormous rate – especially for B2C businesses. Digital Commerce Trends. In-app shopping.

B2C 52

B2C Customer retention Chatbots Self service 52

JivoChat

MARCH 20, 2022

B2C, B2B, SaaS (software as a service), physical products, services? Pay attention to implementing SEO best practices, which are going to help you to rank your pages better on search engines like Google. Decide the Niche You want to Invest In. What market is your online store going to focus on? Define your Shipping and Payment Methods.

Marketing 75

Marketing Sales B2C B2B 75

JustCall

OCTOBER 6, 2022

That’s because B2B sales have a higher average ticket size than B2C sales, take less time per deal, and are much easier to close. But even with these advantages, scaling B2C sales is still more straightforward: You can hire more people who will sell more products at a lower margin per sale. Track and optimize your sales pipeline.

B2B 10

B2B Sales B2C Finance 10

JivoChat

JUNE 15, 2021

B2B and B2C users can use apps to improve their Shopify store experience, integrate Shopify with other tools they’re using, and streamline the online shopping experience. With ReConvert’s analytics, you can evaluate the performance of your thank you pages and determine where to adjust your strategy. Used for: Page optimization.

Upselling 52

Upselling Analytics Sales Marketing 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Analytics applications can find patterns across the Internet of Things. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Jesse Decker, Chief Customer Success Officer, Cloudvirga.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

JivoChat

JULY 5, 2021

In this post, we’ve included a list of 30 tools that will help improve your e-commerce business across the major growth categories: marketing, sales, support, conversion optimizations, operations, and testing/analytics. Analytics Let You Crunch Numbers: Stay up to date on figures and insights with many relevant metrics.

Advertising 52

Advertising Analytics Sales Enterprise 52

aircall

MAY 13, 2019

In a B2C context, these carriers go by names like T-Mobile, Sprint, and Verizon, but different companies exist to serve professional phone systems. Some popular features include: Real-time analytics. These updates mean the engineers behind the tools you use are working to improve security, usability, and call quality.

voip 48

voip Sales Best practices Transportation 48

RichCall

SEPTEMBER 13, 2017

While in their early stages, these technologies offer real-world potential for organizations to increase the speed of workflows, enable employees to make better decisions, and even enable delivery of new and innovative services, especially in engineering or science-intensive industries. Speech Analytics. Darren Prine. Kate Legett.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

PeopleMetrics

MARCH 6, 2025

Customers often like these short surveys because they're quick and painless, and companies like them because they generate high response rates (often 30%+ for B2C and 50%+ for B2B). Even if you're willing to trust text analytics to fill in gaps, relying heavily on AI to interpret a single open-ended question is risky.

Surveys 117

Surveys B2C B2B Banking 117

SmartKarrot

APRIL 24, 2020

Customer segments are groups of customers that share common characteristics like industry, number of employees, products, location, etc for B2B marketing and gender, age, preferences, demographics, etc for the B2C market. SaaS customer segmentation is one considered of the best analytics practices for businesses. Let us understand how.

SaaS 12

SaaS B2C B2B Customer retention 12

SmartKarrot

OCTOBER 19, 2020

This information is helpful in both B2C or B2B scenarios. Few ways to collect data are: Website analytics: Tools like Google Analytics, Mixpanel, etc., Companies also use tools like BigML or Google Cloud ML Engine to identify the patterns of a particular phenomenon. Types of Customer Data. Final Thoughts.

Management 10

Management SaaS B2C Feedback 10

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. Finally, we will have an updated, self-service survey engine released this year!

B2B 90

B2B Journey mapping B2C Benchmark 90

CSM Magazine

JUNE 16, 2021

Gone are the days where high-quality customer experience (CX) was the exclusive purview of B2C. In today’s rapidly digitizing marketplace, brand perception hangs largely on the ability to offer customers a convenient, effortless use of products and services – in the B2B space as much as B2C.

Enterprise 52

Enterprise B2C B2B SaaS 52

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. “Using CS/renewals as a growth engine.” We also partner with the user research and support team.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

Natalie Petouhof

JANUARY 5, 2016

So yes, lot’s of it and the key is how to use it to make a customer experience – whether B2C or B2B – better. If you don’t already know this, my engineering degrees are in material science and metallurgy. More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data.

Big data 40

Big data B2C B2B Technology 40