25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. And if done through an app (such as the bank’s mobile banking app), the voice recognition can also be tied to the device ID of the user. Jeff Toister. He also owns and operates Toister Performance Solutions, Inc.
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