CSM Magazine

APRIL 18, 2025

With its proprietary advanced analytics and straightforward integration, Protect+ delivers a multi-level risk detection system that analyzes inbound call traffic, categorizes it with risk levels and call purpose, and provides actionable insights so businesses can determine how to handle each call.

APIs 52

APIs Government Healthcare Banking 52

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

Government 101

Government Banking Analytics Accountability 101

AWS Machine Learning

APRIL 30, 2025

Achieving scale, reliability, and compliance Factors to consider in transitioning to full-scale production include scalability, data governance, privacy, consistent and responsible AI behaviors, security, integration with existing systems, monitoring, end-user feedback collection, and business impact measurement.

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Callminer

MARCH 7, 2017

The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. Leverage Speech Analytics: Speech analytics software can help you stay CFPB compliant.

Best practices 140

Best practices Analytics Government Banking 140

Calltools

MAY 1, 2024

Many candidates use political dialing campaigns, also known as phone banking, to reach out to their constituents. Setting up a successful political phone banking campaign requires much more than just signing up campaign volunteers to make the calls. What Is Political Phone Banking?

Banking 52

Banking Scripts Call Center Government 52

Monet Software

MARCH 20, 2019

For improved insight into every interaction between a contact center agent and a customer, it’s hard to beat desktop analytics (DA). Answers to all of them can be better achieved with desktop analytics. Where speech analytics is primarily customer-focused, desktop analytics delivers insight on your agents and your processes.

Analytics 54

Analytics Contact Center Government Banking 54

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Government 105

Government Morale Finance industry standards 105

AWS Machine Learning

NOVEMBER 1, 2023

In the legal system, discovery is the legal process governing the right to obtain and the obligation to produce non-privileged matter relevant to any party’s claims or defenses in litigation. He oversees the company’s data initiatives, including data warehouses, visualizations, analytics, and machine learning.

APIs 120

APIs Government Engineering Telecommunications 120

Outsource Consultants

APRIL 4, 2025

Advanced Technology Infrastructure Egypt’s government has invested heavily in its technology infrastructure, particularly in areas like the Smart Village in Cairo. Supportive Business Environment The Egyptian government actively supports the growth of the call center industry through various initiatives.

Call Center 67

Call Center outsourcing Banking Government 67

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now allows granular sharing of features across accounts via AWS RAM, enabling collaborative model development with governance. For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account.

Accountability 127

Accountability Government Engineering Scripts 127

Callminer

APRIL 23, 2019

Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. Typically, it’s banks that are fined for non-compliance and fines range from $5,000 to $100,000 per month. After fines have found their way to merchants, the banks often change their relationship with said merchant.

Best practices 159

Best practices Call Center Banking Contact Center 159

AWS Machine Learning

JANUARY 21, 2025

The workflow includes the following steps: The ServiceNow knowledge bank is exported into Amazon Simple Storage Service (Amazon S3), which will be used as the data source for Amazon Bedrock Knowledge Bases. In this post, we demonstrate how to integrate Amazon Lex with Amazon Bedrock Knowledge Bases and ServiceNow.

Self service 85

Self service Best practices Accountability Government 85

AWS Machine Learning

NOVEMBER 16, 2023

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. Regulations in the healthcare industry call for especially rigorous data governance.

Healthcare 125

Healthcare Government Engineering APIs 125

The GLOBO Blog

JUNE 22, 2017

The platform delivers real-time service level data, usage metrics, predictive analytics, trend analysis and population data. GLOBO serves clients across industries, including healthcare, insurance, banking, life sciences, and gaming and tech, as well as federal and state government agencies.

Average Handle Time 75

Average Handle Time Contact Center Government Healthcare 75

Vonage

MARCH 27, 2018

For example, if a customer calls a bank to change their address, their underlying goal is really to ensure that their banking will be effective and convenient for them in their new location. Use a cross-functional, vested team to govern the program. Employ systems to understand your customers.

Banking 91

Banking Coaching Government Analytics 91

Avaya

MARCH 20, 2018

Technology has helped businesses and government agencies to have to better conversations with consumers of their services and deliver more consistent experiences with context. Whether you’re seeing a doctor, setting up a bank account, or applying for a license, your CX journey now extends across far more channels than ever before.

Technology 57

Technology Government Banking Analytics 57

Outsource Consultants

APRIL 5, 2025

Government Support Fuels Expansion The Colombian government has taken a proactive role in fostering the growth of the call center industry. Colombia Call Center ESG Metrics Are Reshaping Vendor Selection Environmental, Social, and Governance (ESG) benchmarks are no longer a nice to have.

Call Center 67

Call Center Government outsourcing Healthcare 67

Hodusoft

JANUARY 30, 2025

Analytics and Insights Analytics are often channel-specific, making it harder to get a holistic view of customer behavior and preferences. Integrated analytics offers insights into customer journeys, agent performance, and channel efficiency.

contact center solutions 52

contact center solutions Contact Center Contact center software Multichannel 52

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 100

Scripts Analytics Accountability Engineering 100

AWS Machine Learning

JULY 10, 2024

For instance, National Australia Bank has seen increased acceptance rates of 60%, up from 50% and Amazon Prime developers have already seen a 30% increase in acceptance rates. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services.

Real estate 142

Real estate Enterprise Finance Analytics 142

AWS Machine Learning

NOVEMBER 24, 2023

This offering enables BMW ML engineers to perform code-centric data analytics and ML, increases developer productivity by providing self-service capability and infrastructure automation, and tightly integrates with BMW’s centralized IT tooling landscape.

Engineering 106

Engineering Analytics Self service Government 106

Aspect

DECEMBER 27, 2017

RFPs for chatbots have arisen in verticals as diverse as banking, government, healthcare, and retail. In 2018, we should see much better integration with customer data and analytics, bringing customer history, behavioral patterns, and big data into chatbot interactions.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

Avaya

SEPTEMBER 29, 2016

The city of the future is a Smart City, emboldened by technology that folds in government, industry, and consumers. Our building blocks for the Smart City are similar: we want to pull together public safety, smart healthcare, smart education, smart retail, and smart banking and make it accessible to citizens.

Government 79

Government APIs Healthcare Banking 79

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

pindrop

MAY 7, 2020

Many of the most common scripts involve appeals for emergency financial assistance due to travel restrictions and guidelines set forth by the federal and state government. Pindrop Protect’s anti-fraud solution arms your fraud team with predictive analytics, machine-learning, and productivity saving accuracy.

Scripts 79

Scripts Contact Center Interactive Voice Response Banking 79

Enghouse Interactive

MAY 28, 2021

This ranges from simple automated payment lines to self-service applications so that customers access housing transactions in a way akin to banking and Amazon shopping. Smart data analytics derived through PowerBI, PowerApps and other AI technologies delivers opportunities for proactive processes. Making the most of data.

Customer Service 91

Customer Service Self service Government Banking 91

Cincom

JANUARY 31, 2025

2- Data-Driven Strategies Data being a strategic asset in the digital age, successful organizations leverage big data analytics to understand customer behavior, predict market trends, and optimize operations. For instance, predictive analytics in retail can forecast demand patterns, ensuring optimal inventory levels.

CRM 40

CRM Analytics Automotive Technology 40

JivoChat

JUNE 7, 2022

SAP Business Analytics Essential Training. With the SAP Business Analytics Essential Training, you will learn how to install, configure and use Crystal reports, web intelligence, dashboards, and analysis edition to get actionable insights from raw data. . Main topics: SAP business analytics solution. Database fundamentals.

Transportation 75

Transportation Finance Banking Analytics 75

Pointillist

AUGUST 14, 2018

Customer journey analytics is a whole new approach to analytics that involves having a journey-based mindset and being customer-obsessed. How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success. By Swati Sahai.

Analytics 41

Analytics Metrics Journey mapping Enterprise 41

Balto

FEBRUARY 12, 2025

Banks use these systems to block suspicious transactions before money leaves accounts. AI in Finance and Banking AI technologies revolutionize banking operations through automated customer support and data-driven investment strategies. DBS Bank’s AI systems streamline credit decisions through automated risk assessment.

Healthcare 81

Healthcare Banking Chatbots Transportation 81

Globitel

JULY 27, 2024

It provides valuable insights into representative behavior and enables AI based analytics to evaluate the quality provided during customer interactions. Stated Nael Halawa, Managing Director of Globitel KSA We are thrilled to extend our collaboration with our partners in Saudi Arabia to enhance CX across different touchpoints.

Telecommunications 52

Telecommunications Customer Experience Government Healthcare 52

AWS Machine Learning

JUNE 7, 2023

About the authors Raj Pathak is a Senior Solutions Architect and Technologist specializing in Financial Services (Insurance, Banking, Capital Markets) and Machine Learning. Anjan Biswas is a Senior AI Services Solutions Architect with focus on AI/ML and Data Analytics. See the following code: table[0].to_csv()

APIs 97

APIs Real estate Government Marketing 97

C Space

APRIL 2, 2020

The donation incudes $500,000 in immediate funding to the Jacobs & Cushman San Diego Food Bank. Citizens, researchers and even government officials can use the data-rich tools to get currently available information from various official sources about the reach of the coronavirus, down to a county level in the United States.

Banking 52

Banking Healthcare Government Education 52

CSM Magazine

JUNE 14, 2022

Customers like Standard Bank , the continent’s largest bank, that recently implemented Calabrio Workforce Management (WFM) for 4,000 agents alongside its Amazon Connect Contact Centre as a Service (CCaaS) platform. This was especially true for financial and government institutions.

Cloud contact 59

Cloud contact Banking Business Process Outsourcing Employee engagement 59

Blueship Call Center

JUNE 21, 2023

For instance, data analytics technologies can assist in locating opportunities for cost reductions or performance enhancement. They serve a variety of industries, including those related to government, finance, law, business, insurance, information technology, and healthcare facilities.

outsourcing 75

outsourcing Finance Government Customer Care 75

OctopusTech

MARCH 19, 2018

Recently call centers have evolved rapidly in many sectors such as banking, retail, Government, tourism etc. from being a simple add-on, customer-facing service to an important differentiator. Use KPIs to Measure Satisfaction.

Call Center 63

Call Center outsourcing Government Banking 63