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25 Call Center Technology Trends to Watch in 2021

Callminer

Analytics are more important than ever. You need advanced analytics, offered in real-time, so you can quickly and easily make adjustments as needed.” The bank set up a microsite with information about COVID-19 assistance programs, including payment deferrals, stimulus payment information and branch hours.

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Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business

ShepHyken

And repeat customers means repeat sales, which is success you can take to the bank. You can use your trusty analytics reports to see which is most effective. As a small business owner, you may be confident in your website design and your customer’s experience, but don’t be overly confident and risk losing sales.

Analytics 751
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How to reframe the banking experience: Defining the new norm for banking contact centers

Talkdesk

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. After COVID-19 hit, many business owners felt underserved by their banks and voiced their displeasure by moving their money elsewhere.

Banking 114
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Enhance your Amazon Redshift cloud data warehouse with easier, simpler, and faster machine learning using Amazon SageMaker Canvas

AWS Machine Learning

In this post, we dive into a business use case for a banking institution. We will show you how a financial or business analyst at a bank can easily predict if a customer’s loan will be fully paid, charged off, or current using a machine learning model that is best for the business problem at hand.

Banking 113
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Guest Blog: Proactively Engaging with Website Visitors

ShepHyken

Those that want to take a more hands-on approach could implement Google Analytics to track visitors on the site and add contact forms to make the company accessible; however, there is one combined solution that would work better than multiple platforms. Covering every communication channel helps to increase your sales and lead generation.

Banking 211
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Loyalty Programs!?! We Don’t Need No Stinkin’ Loyalty Programs!!!

Beyond Philosophy

Walmart, has been considering development of its own ‘house’ bank, which would provide even more customer data. Be pragmatic in terms of technology and analytics. What Publix does, instead of loyalty cards, is try different alternative approaches to build sales. Like Tesco is already doing in the U.K,

Airlines 274