AWS Machine Learning

MARCH 4, 2024

Current evaluations from Anthropic suggest that the Claude 3 model family outperforms comparable models in math word problem solving (MATH) and multilingual math (MGSM) benchmarks, critical benchmarks used today for LLMs. Media organizations can generate image captions or video scripts automatically.

Benchmark 145

Benchmark Finance Engineering Enterprise 145

CSM Magazine

NOVEMBER 26, 2024

Predictive Analytics Predictive analytics allows businesses to anticipate customer needs by analyzing past behavior to identify patterns and forecast future actions. Predictive analytics is a forward-thinking approach that ensures the brand can stay one step ahead of its customers’ needs.

Finance 52

Finance Chatbots Banking Analytics 52

AWS Machine Learning

JULY 15, 2024

The buffer was implemented after benchmarking the captioning model’s performance. The benchmarking revealed that the model performed optimally when processing batches of images, but underperformed when analyzing individual images. She brings a breadth of expertise in Data Analytics and Machine Learning.

Personalization 121

Personalization Engineering Benchmark Analytics 121

AWS Machine Learning

MAY 2, 2024

A common way to select an embedding model (or any model) is to look at public benchmarks; an accepted benchmark for measuring embedding quality is the MTEB leaderboard. The Massive Text Embedding Benchmark (MTEB) evaluates text embedding models across a wide range of tasks and datasets.

Benchmark 127

Benchmark Metrics Enterprise APIs 127

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Leave the session inspired to bring Amazon Q Apps to supercharge your teams’ productivity engines.

APIs 95

APIs Enterprise Best practices Government 95

AWS Machine Learning

DECEMBER 4, 2023

A model that generates a comprehensive category tree allows our commercial teams to benchmark our existing product portfolio against that of our competitors, offering a strategic advantage. This capability of predictive analytics, particularly the accurate forecast of product categories, has proven invaluable.

Engineering 120

Engineering Analytics Benchmark Big data 120

AWS Machine Learning

JUNE 11, 2024

Sprinklr’s specialized AI models streamline data processing, gather valuable insights, and enable workflows and analytics at scale to drive better decision-making and productivity. For example, for mixed AI workloads, the AI inference is part of the search engine service with real-time latency requirements.

Engineering 106

Engineering Benchmark Accountability Best practices 106

CallSource Insights

OCTOBER 3, 2018

If you’re a smart marketer, you’re already using Google Analytics to aid in your marketing decisions. But sometimes Google Analytics reports can get overwhelming. What makes a report in Google Analytics Important? Google Analytics reports are overkill for any business that does not have their important questions written down.

Analytics 70

Analytics Benchmark APIs Metrics 70

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. RAG benchmark Compare the fine-tuned models performance against a RAG system using a pre-trained model.

Analytics 79

Analytics Management Accountability Engineering 79

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Acting as a model hub, JumpStart provided a large selection of foundation models and the team quickly ran their benchmarks on candidate models.

Advertising 129

Advertising APIs Engineering Benchmark 129

AWS Machine Learning

FEBRUARY 11, 2025

Recommended instances and benchmarks The following table lists all the Meta SAM 2.1 Conclusion In this post, we explored how SageMaker JumpStart empowers data scientists and ML engineers to discover, access, and deploy a wide range of pre-trained FMs for inference, including Metas most advanced and capable models to date.

Engineering 82

Engineering Construction Benchmark Healthcare 82

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Benchmark 100

Benchmark Banking Analytics Big data 100

AWS Machine Learning

FEBRUARY 27, 2024

This was the perfect place to start for our prototype—not only would Axfood gain a new AI/ML platform, but we would also get a chance to benchmark our ML capabilities and learn from leading AWS experts. Pavel Maslov is a Senior DevOps and ML engineer in the Analytic Platforms team.

Best practices 136

Best practices Engineering Scripts Analytics 136

Hodusoft

NOVEMBER 6, 2024

Performance in a contact center refers to how effectively agents manage calls, resolve issues, and meet established benchmarks. HoduCC call and contact center software is engineered to enhance agents’ performance. Set benchmarks against industry standards and collect as much valuable insights as possible.

Best practices 52

Best practices Contact Center Contact center software Abandon rate 52

Callminer

OCTOBER 11, 2018

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. Reuben Kats is the COO, Web Design Sales Engineer, and Customer Service/ Account Manager at GrabResults,LLC. Reuben Kats @grab_results. Tracking the inbound calls.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Cincom

FEBRUARY 14, 2025

Automate Price Calculations and Adjustments Utilize real-time pricing engines within CPQ to dynamically calculate prices based on market trends, cost fluctuations, and competitor benchmarks. Deploy predictive analytics to suggest optimal product bundles, add-ons, and discount structures based on similar deals.

Best practices 40

Best practices Sales CRM Finance 40

Balto

MARCH 17, 2025

Real-Time Call Center Insights Dashboard Introduction to Call Center Insights Call center analytics transforms raw operational data into actionable intelligence, enabling businesses to improve customer experience while optimizing agent performance. Modern analytics platforms examine everything from call volume patterns to customer sentiment.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

AWS Machine Learning

JULY 24, 2024

This post is a joint collaboration between Salesforce and AWS and is being cross-published on both the Salesforce Engineering Blog and the AWS Machine Learning Blog. To get started, see this guide. __ About the Authors Pawan Agarwal is the Senior Director of Software Engineering at Salesforce. Salesforce, Inc.

Engineering 128

Engineering CRM SaaS Sales 128

AWS Machine Learning

JUNE 21, 2024

To emulate intricate thought processes akin to those of a human investigator, eSentire engineered a system of chained agent actions. Amazon Bedrock offers a practical environment for benchmarking and a cost-effective solution for managing workloads due to its serverless operation.

Engineering 123

Engineering Construction APIs Benchmark 123

AWS Machine Learning

NOVEMBER 30, 2023

David Nigenda is a Senior Software Development Engineer on the Amazon SageMaker team, currently working on improving production machine learning workflows, as well as launching new inference features. Deepti Ragha is a Software Development Engineer in the Amazon SageMaker team. In his spare time, he tries to keep up with his kids.

Engineering 115

Engineering APIs Benchmark Enterprise 115

Spearline

OCTOBER 21, 2021

Engineers and technicians who would otherwise be doing some proactive work, end up fire-fighting. Analytics support the root-cause analysis of issues. Reports allow you to benchmark the performance of your telecoms network. Agents might not escalate their own experiences. Unresolved issues persist.

Telecommunications 113

Telecommunications Benchmark Engineering Feedback 113

JustCall

APRIL 28, 2022

In recent times, top contact centers have scaled their investments in new-age solutions with the primary objective to evaluate benchmarks and create definite systems that take them towards success. This also includes investments in voice analytics , a big piece of the larger puzzle i.e. conversation intelligence. Features, Benefits).

Analytics 52

Analytics Sales Customer Support Benchmark 52

JustCall

APRIL 28, 2022

In recent times, top contact centers have scaled their investments in new-age solutions with the primary objective to evaluate benchmarks and create definite systems that take them towards success. This also includes investments in voice analytics , a big piece of the larger puzzle i.e. conversation intelligence. Features, Benefits).

Analytics 52

Analytics Sales Customer Support Benchmark 52

Fonolo

NOVEMBER 14, 2018

Analytics are a key part of any company’s road to success. It’s important for all departments to have benchmarks for success that can be easily measured and tracked. Call center and customer service teams have a variety of KPIs to choose from, but as each company and support department is different, their benchmarks will vary.

Benchmark 85

Benchmark Abandon rate Call Center Abandon Call 85

NICE inContact

JUNE 17, 2019

In our 2019 NICE inContact Customer Experience (CX) Transformation Benchmark study , we found that businesses greatly underestimate customers’ likelihood to recommend their company based on their experiences with online chat, apps and websites. Studies show I am not alone in this preference. Now think about service over your digital channels.

Quality management 54

Quality management Analytics Customer Experience Management 54

NICE inContact

JUNE 17, 2019

In our 2019 NICE inContact Customer Experience (CX) Transformation Benchmark study , we found that businesses greatly underestimate customers’ likelihood to recommend their company based on their experiences with online chat, apps and websites. Studies show I am not alone in this preference. Now think about service over your digital channels.

Quality management 54

Quality management Analytics Customer Experience Management 54

Netomi

SEPTEMBER 20, 2021

It has the highest accuracy of any customer service chatbot due to its advanced Natural Language Understanding (NLU) engine. Analytics and real-time reporting. Reporting/Analytics. Analytics & Reporting. Chatbot activity analytics. Reports and analytics. Knowledge-base integration. Multi-lingual.

Chatbots 126

Chatbots APIs Surveys Analytics 126

AWS Machine Learning

JANUARY 13, 2023

For benchmark analysis, we considered the task of predicting the in-hospital mortality of patients [2]. Benchmarking machine learning models on multi-centre eICU critical care dataset.” She has a background in genomics, healthcare analytics, federated learning, and privacy-preserving machine learning. Plos one 15.7

Analytics 89

Analytics Healthcare Scripts Accountability 89

Cincom

MARCH 6, 2025

Marketplaces & Third-Party Sellers: May introduce dynamic pricing based on demand fluctuations and competitor benchmarking. Performance Dashboards : Equip teams with analytics dashboards that provide visibility into quote conversion rates, approval bottlenecks, and pricing trends. Absolutely.

Automotive 40

Automotive Revenue potential CRM Sales 40

Spearline

FEBRUARY 3, 2020

Access real-time reporting and analytics via Spearline API polling. We’ve been working hard on creating a flexible engine that will allow us to create reports quickly so that our customers can get the important data they need to make crucial decisions in theie business. How does Spearline SMS Verifier work? UI REDESIGN.

Telecommunications 92

Telecommunications APIs Benchmark Enterprise 92

AWS Machine Learning

MAY 30, 2023

Benchmarks We benchmarked evaluation metrics to ensure that the model quality didn’t deteriorate with the multi-GPU training path compared to single-GPU training. We also benchmarked on large datasets to ensure that our distributed GPU setups were performant and scalable. Billable time refers to the absolute wall-clock time.

Benchmark 96

Benchmark Metrics Engineering Enterprise 96

AWS Machine Learning

JUNE 17, 2024

PrestoDB is an open source SQL query engine that is designed for fast analytic queries against data of any size from multiple sources. For more information on the TPC-H data, its database entities, relationships, and characteristics, refer to TPC Benchmark H. Get started today by referring to the GitHub repository.

Scripts 121

Scripts Engineering Metrics Big data 121

AWS Machine Learning

OCTOBER 5, 2022

Based on 10 years of historical data, hundreds of thousands of face-offs were used to engineer over 70 features fed into the model to provide real-time probabilities. By continuously listening to NHL’s expertise and testing hypotheses, AWS’s scientists engineered over 100 features that correlate to the face-off event.

Calibration 104

Calibration Engineering Automotive Analytics 104

AWS Machine Learning

APRIL 8, 2024

In this post, we explore the latest features introduced in this release, examine performance benchmarks, and provide a detailed guide on deploying new LLMs with LMI DLCs at high performance. TensorRT-LLM requires models to be compiled into efficient engines before deployment. For more details, refer to the GitHub repo.

Engineering 110

Engineering Calibration APIs Enterprise 110

NobelBiz

FEBRUARY 21, 2023

Importance of Reporting and Analytics in a Contact Center Reporting and analytics are one of the crucial components that help gain an accurate and sincere state of a contact center’s development. On the other hand, analytics refers to the use of advanced tools and techniques to analyze the collected data.

Best practices 52

Best practices Analytics Contact Center Coaching 52

AWS Machine Learning

AUGUST 13, 2024

By extracting the questions from the reference form, we can establish a benchmark against which other forms can be evaluated. Harpreet Cheema is a Machine Learning Engineer at the AWS Generative AI Innovation Center. This list serves as a baseline or reference point for comparison with other forms.

Healthcare 131

Healthcare APIs Consulting Consulting 131

AWS Machine Learning

JUNE 15, 2023

We used the BLEU (BiLingual Evaluation Understudy) score to benchmark the translation quality between the two methods. If you are interested in learning more about these benchmark analyses, refer to Auto Machine Translation and Synchronization for “Dive into Deep Learning”. Yunfei has a PhD in Electronic and Electrical Engineering.

APIs 95

APIs Benchmark Best practices Engineering 95