Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

Callminer

JULY 23, 2019

Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. The customer data is cleaned up for both complete and failure cases.

Best practices 105

Best practices APIs Transportation Personalization 105

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

Contact Center Pipeline

JULY 14, 2015

Last month, some 1,200-plus contact center and operations leaders gathered in Las Vegas for Engage 2015—The Verint Systems Global Customer Conference, where they shared strategies, best practices and lessons learned on the journey to customer engagement optimization.

Analytics 100

Analytics Best practices Contact Center Interactive Voice Response 100

TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn. Chase Clemons, Head of Customer Support at 37 Signals.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Callminer

JUNE 12, 2018

Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. NetLink – 30 Minutes past the hour – The Care Cloud: Contact Center Analytics.

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. NetLink – 30 Minutes past the hour – The Care Cloud: Contact Center Analytics.

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

Peter Lavers

JANUARY 10, 2017

We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in March in his role as a Watson Commerce Futurist. Read the conference website. The post IBM Amplify 2017 appeared first on Think CX.

Best practices 100

Best practices Analytics Marketing Technology 100

AWS Machine Learning

JANUARY 21, 2025

The solution will confer with responsible AI policies and Guardrails for Amazon Bedrock will enforce organizational responsible AI policies. Follow ServiceNow documentation to create community instances and follow their best practices. As security best practice, do not store any slot values in request or session attributes.

Self service 82

Self service Best practices Accountability Government 82

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Congratulations to our 2021 Analytics Competition and ONE Award Winners for pushing the boundaries.”. ANALYTICS COMPETITION WINNERS.

Analytics 52

Analytics Interactive Voice Response Average Handle Time Employee engagement 52

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! Workshop attendees are eligible to win a LISTEN 2019 Conference Pass! Tuesday, June 25 2:15 – 4:45 p.m

Wireless 140

Wireless Analytics Education Enterprise 140

Global Response

MARCH 26, 2024

You want a BPO company that leverages the latest technology (like AI, automation, and advanced analytics) to improve business operations and address inefficiencies. Your teams should be able to connect via email, video conferences, project management software, and live chat. Encourage employees to share challenges and successes openly.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Calabrio

OCTOBER 14, 2019

Sessions focused on products and best practices, as well as the ability to connect with company and platform experts, will help Teleopti customers become familiar with the Calabrio ONE platform and begin taking advantage of the synergies between the products. For Teleopti Customers.

Entertainment 13

Entertainment Best practices Contact Center Analytics 13

aircall

FEBRUARY 1, 2021

To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . Sales Team Training Best Practices Checklist for Your Salespeople. It’s not a bad idea to document your company’s best practices for sales team training.

Best practices 62

Best practices Sales Call Center Coaching 62

The Northridge Group

NOVEMBER 12, 2020

At the start of a project, it used to be that the initial on-site discovery meetings would provide the insights necessary to customize best practices to a client’s needs. In some instances, using analytics provided by the customer may even optimize the process and offer more detailed and data-backed insights.

Customer Service 128

Customer Service Best practices Analytics Personalization 128

ChurnZero

NOVEMBER 26, 2024

Leverage analytics and customer success metrics to track product usage, adoption rates, and customer engagement. Represent the company at industry events and conferences. Familiarity with customer success frameworks, metrics, and best practices. training, conferences) Wellness programs (e.g.,

SaaS 52

SaaS Upselling Enterprise industry standards 52

TechSee

JANUARY 25, 2023

The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field. As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions.

Automotive 41

Automotive Management Enterprise B2B 41

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Text and Speech Analytics are Not Created Equal.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

JustCall

APRIL 20, 2022

Employing customer service best practices should be the biggest priority for businesses in 2022. Of course, the task is far from easy but with the right tools and best practices, it is achievable. Here are 11 customer service best practices for superior support to turn your team from reps to #SuperReps. .

Best practices 52

Best practices Customer Support voip Coaching 52

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Is it possible to achieve churn reduction?

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

AWS Machine Learning

NOVEMBER 12, 2024

He is actively working on projects in the ML space and has presented at numerous conferences including Strata and GlueCon. He is focused on Big Data, Data Lakes, Streaming and batch Analytics services and generative AI technologies. Arghya Banerjee is a Sr. Varun Mehta is a Sr. Solutions Architect at AWS.

Engineering 105

Engineering Real estate Government Big data 105

NICE inContact

AUGUST 30, 2016

This year’s inContact User Conference (ICUC) is almost one month away and we want to prepare you for the extensive learning opportunities, networking and fun that are about to take place! Analytics and Platform. ICUC is consistently an industry standout and this year is no exception. Technical Training. Contact Center Manager.

Customer Experience 78

Customer Experience Best practices Contact Center Feedback 78

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Analytics Competition Winners. This year, C3 was held as a virtual event. Idaho Central Credit Union. The ONE Awards Winners.

Analytics 40

Analytics Abandon rate Education Employee engagement 40

Aspect

APRIL 18, 2019

We’re working on delivering helpful, practical, real-world information. We’ve had some really cool sessions like how to enable mobile scheduling, best practices for speech analytics, case studies and so much more. Speakers receive a complimentary conference pass—a $1,079 value. Don’t delay!

Best practices 87

Best practices Analytics 87

Noble Systems

JUNE 7, 2019

Our annual SNUG (Select Noble Users Group) conference brings together top voices in customer experience with contact center managers, platform administrators, and others looking to learn what’s new in CX technology and share ideas. Read more of Paul’s thoughts on SNUG 2019 here.

Gamification 75

Gamification Contact Center Coaching Education 75

SharpenCX

OCTOBER 13, 2021

With remote work, you can’t rely on a conference room with a white board to map out plans. >> Read Next: 4 Work from Home Best Practice Tips to Guide your Remote Team to Success. Technologies like speech analytics and process automation offer a smoother customer experience that’s personal, faster, and intuitive.

Contact Center 128

Contact Center Technology Coaching Cloud contact 128

Hodusoft

JULY 19, 2023

Best practices for using inbound call center software Future of inbound call center software What is Inbound Call Center Software? Furthermore, supervisors can leverage real-time analytics and reporting to monitor performance levels, identify areas of potential improvement, and make informed decisions for increased productivity.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

AWS Machine Learning

JUNE 4, 2024

Uh My , my role involves helping you understand architecting on Aws , including best practices for the cloud. Assistant: Alternatively, we invite you to explore Amazon Transcribe Call Analytics generative call summarization for an out-of-the-box solution that integrates directly with Amazon Transcribe. spk_0: Yeah , great.

Engineering 115

Engineering Accountability Best practices Analytics 115

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. These off-site training sessions give employees the chance to keep up with industry best practices and bring back ideas that can help the workplace. Involve your employees in data collection and analytics. What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Calabrio

SEPTEMBER 4, 2018

Best Practices C3 2018 Speaker Spotlight: Q&A with Robin Gomez, Radial, a bpost company Share We are just a week out from Calabrio Customer Connect (C3), September 10-13 at the Gaylord Opryland Resort & Convention Center in Nashville. Q: The theme of this years conference is Amplify the Connection.

Best practices 52

Best practices Analytics Feedback 52

Totango

DECEMBER 1, 2021

An agile approach brings the full power of big data analytics to bear on customer success. Based on what real-time data shows, Totango triggers automated and manual workflows called SuccessPlays , engaging customers wherever they are in their customer journey with actions in accord with best practices to produce optimal success outcomes.

Government 103

Government Journey mapping Accountability Benchmark 103

Call Journey

OCTOBER 24, 2018

These tips on how to implement Speech Analytics will help you plan your onboarding better and utilize the new solution to its fullest. How to implement speech analytics” is one of the question we wished we were asked more often! Speech Analytics can be a powerful tool. Shep Hyken. Work with a reliable size data set.

Analytics 45

Analytics Construction Morale Technology 45

Clarabridge

APRIL 20, 2017

Industry experts Blake Morgan and Jeannie Walters will be offering their insights in exclusive pre-conference workshops. The Analytics track dives into the daily use of Clarabridge CX Analytics, while the Social track uncovers the ways customer experience and social customer service go hand-in-hand. Rousing keynotes. It’s Miami.

Education 60

Education Analytics Best practices Customer Experience 60

NICE inContact

OCTOBER 30, 2019

With an extensive portfolio of technology, products, and solutions, including workforce and quality management, real-time automation, interaction recording, voice of the customer, performance management, and analytics, our customers are uniquely positioned to positively impact performance.

Best practices 48

Best practices First call resolution Employee engagement Quality management 48

Calabrio

MAY 6, 2019

The ICMI Contact Center Expo is a great conference to submerge yourself in meaningful content; learn how to take back to your workforce, listen to expert speakers and network with the industry’s leading-edge vendors. We’ll be navigating the tides of transformation at ICMI Contact Center Expo from May 13–16 at The Diplomat Resort in sunny Ft.

Contact Center 77

Contact Center Analytics Customer Experience Best practices 77

Outsource Consultants

FEBRUARY 22, 2025

In this guide, well break down the benefits, challenges, and best practices to ensure a smooth and successful transition. Cutting-Edge Technology & Innovation Bangalores call centers lead the industry in adopting AI-powered chatbots, predictive analytics, and cloud-based solutions.

Call Center 67

Call Center Average Handle Time outsourcing First call resolution 67