Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Instead, todays leaders recognize its central role in fueling and future-proofing enterprise success.

Best practices 52

Best practices Contact Center Management Call Center 52

Callminer

OCTOBER 18, 2017

Purchasing speech analytics software is a major investment for both enterprises and SMBs alike. Like all major technology investments, purchasing speech analytics software comes with a bit of pre-planning and analysis.

Analytics 215

Analytics Call Center Technology Enterprise 215

TeleDirect

DECEMBER 25, 2024

Advanced Analytics Monitor call center performance metrics, such as resolution times and customer satisfaction scores. Best Practices for Implementing a 24/7 Call Center To maximize the benefits of a 24/7 call center , businesses should consider these best practices: 1. Identify trends and areas for improvement.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

CSM Magazine

MARCH 24, 2025

According to Gartner, 75% of enterprises will shift from piloting AI to operationalizing it by 2025. In the same spirit, cloud computing is often the backbone of AI applications, advanced analytics, and data-heavy systems. A Harvard Business Review study found that companies using big data analytics increased profitability by 8%.

Best practices 52

Best practices Analytics Finance Big data 52

AWS Machine Learning

MARCH 4, 2025

Building cloud infrastructure based on proven best practices promotes security, reliability and cost efficiency. We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices.

Best practices 106

Best practices Enterprise Engineering Strategic Value 106

Callminer

NOVEMBER 9, 2020

Speech analytics software , for example, enables call centers to review past fraudulent calls, customize a fraudulent scorecard, and leverage real-time analytics to provide guidance to agents while on the call if a call is flagged as potential fraud. Caller has difficulty answering KBA questions.

Call Center 345

Call Center Banking Contact Center Accountability 345

AWS Machine Learning

NOVEMBER 22, 2024

It enables different business units within an organization to create, share, and govern their own data assets, promoting self-service analytics and reducing the time required to convert data experiments into production-ready applications. In his spare time, he rides motorcycle and walks with his sheep-a-doodle!

Government 96

Government Banking Accountability Engineering 96

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow.

Best practices 40

Best practices Sales CRM Finance 40

Callminer

JULY 23, 2019

Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

Totango

AUGUST 9, 2022

This article will give you six best practices for optimizing your B2B customer segmentation. While customer segmentation predates digital technology, segmentation today relies heavily on digital databases and data analytics. Six Best Practices for B2B Customer Segmentation. What Is B2B Customer Segmentation?

Best practices 106

Best practices B2B Journey mapping Upselling 106

NobelBiz

APRIL 2, 2024

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Totango

OCTOBER 25, 2022

Customer Success Analyst : This specialist is responsible for applying analytics to track, evaluate, and optimize CS performance. How to Structure a Customer Success Team: Four Best Practices. Customer success organizations will enjoy an optimal performance by following some established best practices.

Best practices 101

Best practices Chief Customer Officer Customer centricity Sales 101

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

Enterprise 120

Enterprise Education Best practices Customer retention 120

Totango

NOVEMBER 21, 2019

Best Practices for Improving Customer Satisfaction NPS Scores. Here are some best practices you can use to improve customer satisfaction : Track Progress. For example, if a customer scores over a nine, a CS manager might reach out to the customer thanking them for working with the enterprise and asking for a reference.

Best practices 93

Best practices Metrics Customer advocacy Education 93

AWS Machine Learning

NOVEMBER 19, 2024

The technical sessions covering generative AI are divided into six areas: First, we’ll spotlight Amazon Q , the generative AI-powered assistant transforming software development and enterprise data utilization. In this session, learn best practices for effectively adopting generative AI in your organization.

APIs 94

APIs Enterprise Best practices Government 94

AWS Machine Learning

APRIL 3, 2025

Security is paramount, and we adhere to AWS best practices across the layers. API Gateway plays a complementary role by acting as the main entry point for external applications, dashboards, and enterprise integrations. The following figure is an example of drone 4K footage.

APIs 103

APIs Telecommunications Enterprise Best practices 103

Talkdesk

FEBRUARY 27, 2020

Pay attention to metrics Leading organizations in every industry are wielding data and analytics as competitive weapons. Data analytics clearly witness improved productivity, which in turn enhances important business decisions. Data analytics clearly witness improved productivity, which in turn enhances important business decisions.

Best practices 80

Best practices Abandon rate Contact Center Analytics 80

TeleDirect

DECEMBER 24, 2024

In this comprehensive guide, we’ll explore why outsourcing customer support is a smart strategy for businesses of all sizes, highlighting its benefits, applications, and best practices. Advanced Technology Outsourcing providers leverage state-of-the-art tools and platforms , including CRM systems and analytics dashboards.

outsourcing 62

outsourcing Customer Support Technical Support Healthcare 62

TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn. Chase Clemons, Head of Customer Support at 37 Signals.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Call Center Weekly

FEBRUARY 21, 2018

What are some gamification best practices you recommend, to ensure success? Although the term “gamification” is relatively new the practices is as old as contact centers themselves. Here we will examine a few best practices with varying levels of cost and sophistication. Follow the leader: LinkedIn | Twitter.

Gamification 180

Gamification Best practices Contact Center Metrics 180

AWS Machine Learning

NOVEMBER 1, 2024

The capabilities in Amazon Bedrock for fine-tuning LLMs offer substantial benefits for enterprises. In this post, we explore the best practices and lessons learned for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock. However, achieving optimal performance with fine-tuning requires effort and adherence to best practices.

Best practices 94

Best practices APIs Finance Metrics 94

Callminer

MARCH 12, 2020

Modern call centers that handle consumer payment card information should adopt the best practices the council’s official documents specify, such as following appropriate methods for ensuring PCI call recording and transcription compliance.

Call Center 182

Call Center Analytics Best practices Government 182

AWS Machine Learning

SEPTEMBER 6, 2024

In this post, we discuss best practices for working with FMEval in ground truth curation and metric interpretation for evaluating question answering applications for factual knowledge and quality. When using LLMs as a judge, make sure to apply prompt safety best practices. Question Answer Fact Who is Andrew R.

Best practices 91

Best practices Metrics Sales Benchmark 91

AWS Machine Learning

MARCH 27, 2025

We tested the following adjustments with Anthropics Claude: We defined and assigned a persona with background information for the LLM: You are a Support Agent and an expert on the enterprise application software. You are a Support Agent and an expert on the enterprise application software.

Education 106

Education Engineering APIs Enterprise 106

AWS Machine Learning

DECEMBER 19, 2023

However, putting an ML model into production at scale is challenging and requires a set of best practices. Figure 1 -– PwC Machine Learning Ops Accelerator capabilities In a real enterprise scenario, additional steps and stages of testing may exist to ensure rigorous validation and deployment of models across different environments.

Analytics 128

Analytics Engineering Government Best practices 128

AWS Machine Learning

OCTOBER 2, 2024

Large enterprises are building strategies to harness the power of generative AI across their organizations. Because this is an emerging area, best practices, practical guidance, and design patterns are difficult to find in an easily consumable basis. What’s different about operating generative AI workloads and solutions?

Government 121

Government APIs Enterprise Best practices 121

AWS Machine Learning

FEBRUARY 25, 2025

To build a generative AI -based conversational application integrated with relevant data sources, an enterprise needs to invest time, money, and people. Alation is a data intelligence company serving more than 600 global enterprises, including 40% of the Fortune 100. This blog post is co-written with Gene Arnold from Alation.

Enterprise 90

Enterprise Engineering APIs Accountability 90

Interactions

NOVEMBER 6, 2024

It’s in our best interest to take a hands-on approach to ensure optimal implementation and continuous improvement. On average, enterprises wasted $18 million on unused software last year. Our customer success team also keeps on top of your analytics to see trends and identify areas of improvement.

Analytics 62

Analytics Contact Center Finance Healthcare 62

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. Rick has more than 15 years experience in B2B and SaaS software marketing across a diverse group of start-up, growth stage and enterprise companies.

Automotive 41

Automotive Management Enterprise B2B 41

Totango

JANUARY 2, 2020

3 Best Practices for Using Customer Data Insights . Following certain best practices can help you get the most out of your data: 1. The better support you can provide for your CS team, the better they can support your customers—who will then be happier than ever to continue partnering with your enterprise.

Best practices 71

Best practices Customer centricity Surveys CRM 71

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government Metrics APIs 93

Outsource Consultants

JANUARY 28, 2025

Why Selecting the Right Enterprise Contact Center Matters Choosing the right enterprise contact center is a critical decision for businesses seeking to enhance customer experience and operational efficiency. What Are Must-Have Features in an Enterprise Contact Center?

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

Calabrio

MARCH 25, 2025

In fact, research has found that: Companies with an active VoC program spend 25% less on customer retention Companies with mature VoC programs also drive higher employee engagement and lower customer service costs Discover top Voice of the Customer best practices to improve your VoC program.

Journey mapping 52

Journey mapping Contact Center Analytics Surveys 52

Noble Systems

SEPTEMBER 8, 2020

This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. They will also need headsets and power backup, and VOIP via home broadband and a VPN connection to the corporate network for secure access to enterprise applications.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. We were also named “Best Customer Success Tool” by the Customer Success Collective !

Enterprise 119

Enterprise Best practices Analytics Metrics 119

DMG Consulting

SEPTEMBER 29, 2022

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. Expanded utilization in enterprise-wide activities, applications and AI initiatives. What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . When: Today, 21 September 2022.

Consulting 48

Consulting Consulting Enterprise Analytics 48

Tethr

AUGUST 13, 2020

Through the Tethr platform and its hundreds of out-of-box packaged insight categories, we’ve eliminated much of the work needed to make listening to the voice of the customer across the enterprise successful and deliver meaningful, positive business outcomes in a fraction of the time it takes with other products. The combination of J.D.

Customer Experience 120

Customer Experience Benchmark Best practices Big data 120