AWS Machine Learning

JANUARY 6, 2023

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. In this post, we illustrate how to handle OOC by utilizing the power of the IMDb dataset (the premier source of global entertainment metadata) and knowledge graphs.

Entertainment 97

Entertainment APIs Scripts Analytics 97

DMG Consulting

MARCH 18, 2020

Work-at-home (WAH) has been a topic entertained by the contact center world for the past 15 years. This is always a best practice, but with COVID-19 it can save lives. Encourage employees who are sick or have a fever to stay at home. This may mean that your company will have to pay agents for staying away from the office.).

Contact Center 100

Contact Center Management Government Transportation 100

AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers. See demos on how to build analytics dashboards and integrations between LLMs and Amazon QuickSight to visualize your key metrics.

Engineering 131

Engineering Best practices APIs Government 131

Joe Rawlinson

MAY 17, 2022

Travel, arts and entertainment, and sports and recreation industries have the lowest CPCs, with $1.40, $1.60, and $1.73, respectively. The industries arts and entertainment, travel, and sports and recreation have the highest averages, with 10.67%, 8.54%, and 7.73% of CTR, respectively. to $8.67, with an average CPC of $3.53.

Benchmark 15

Benchmark Advertising Entertainment Real estate 15

Calabrio

OCTOBER 14, 2019

Calabrio President and CEO Tom Goodmanson, along with the always entertaining Shep Hyken, Chief Amazement Officer at Shepard Presentations, will be delivering keynotes, discussing the latest trends in customer experience intelligence and how to maximize your investment in customer service technology. And that’s just the beginning.

Entertainment 13

Entertainment Best practices Contact Center Analytics 13

AWS Machine Learning

APRIL 18, 2024

When the user is authenticated, the web application establishes a secure GraphQL connection to the AWS AppSync API, and subscribes to receive real-time events such as new calls and call status changes for the meetings list page, and new or updated transcription segments and computed analytics for the meeting details page.

APIs 129

APIs Accountability Analytics Entertainment 129

AWS Machine Learning

JUNE 27, 2023

That is where Provectus , an AWS Premier Consulting Partner with competencies in Machine Learning, Data & Analytics, and DevOps, stepped in. Provectus helps companies in healthcare and life sciences, retail and CPG, media and entertainment, and manufacturing, achieve their objectives through AI.

Engineering 113

Engineering APIs Scripts Entertainment 113

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Growing in the media and entertainment space, Veritone solves media management, broadcast content, and ad tracking issues.

APIs 126

APIs Advertising Entertainment Metrics 126

AWS Machine Learning

APRIL 13, 2023

Alexa, powered by more than 30 different ML systems, helps customers billions of times each week to manage smart homes, shop, get information and entertainment, and more. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services.

APIs 145

APIs Best practices Engineering Entertainment 145

AWS Machine Learning

SEPTEMBER 9, 2022

This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. Refer to Part 1 to learn how behavioral data was collected and processed using the data and analytics systems. Solution overview. In her spare time, she enjoys swimming, hiking and playing board games.

Personalization 86

Personalization APIs Metrics Engineering 86

AWS Machine Learning

APRIL 19, 2023

Streaming ingestion – An Amazon Kinesis Data Analytics for Apache Flink application backed by Apache Kafka topics in Amazon Managed Streaming for Apache Kafka (MSK) (Amazon MSK) calculates aggregated features from a transaction stream, and an AWS Lambda function updates the online feature store.

Engineering 90

Engineering Analytics APIs Enterprise 90

aircall

MARCH 31, 2021

Call analytics are useful tools for predicting call volume and minimizing wait times. When your customers call in, they automatically receive a greeting (usually followed by some enjoyable hold music to entertain them while they wait). Best Practices for Managing Customer Expectations. Call center analytics.

Abandon rate 62

Abandon rate Interactive Voice Response Call flow Wait times 62

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Finance Consulting Consulting 52

AWS Machine Learning

FEBRUARY 29, 2024

OpenSearch is a scalable, flexible, and extensible open source software suite for search, analytics, security monitoring, and observability applications, licensed under the Apache 2.0 He has a special interest in personalization and recommender systems and a background in ecommerce, marketing technology, and customer data analytics.

Personalization 111

Personalization Accountability Entertainment Construction 111

AWS Machine Learning

MAY 14, 2024

She works with Amazon media and entertainment (M&E) customers to design, build, and deploy technology solutions on AWS, and has a particular interest in Gen AI and machine learning focussed on M&E. She assists customers in adopting best practices while deploying solutions in AWS.

Chatbots 112

Chatbots Feedback Engineering Entertainment 112

AWS Machine Learning

APRIL 12, 2023

Games24x7 is one of India’s most valuable multi-game platforms and entertains over 100 million gamers across various skill games. This project is a blueprint across different data science teams and has increased the overall productivity by allowing members to operate, manage, and collaborate with best practices.

Scripts 98

Scripts APIs Metrics Best practices 98

AWS Machine Learning

OCTOBER 6, 2023

Solution overview Let’s imagine a scenario where a movie entertainment company promotes movies to different users via an email campaign. He supports strategic customers with AI/ML best practices cross many industries. Outside of work, he enjoys reading and traveling. Gordon Wang is a Senior AI/ML Specialist TAM at AWS.

Personalization 131

Personalization Engineering Construction Transportation 131

Avaya

JULY 27, 2016

I recently attended the Sports and Entertainment Alliance in Technology Conference in Las Vegas. The peer-to-peer consortium brought together over 700 sports clubs, stadium operators, vendors, and top-tier technology providers to discuss and share knowledge, lessons learned, best practices and strategies for the future.

Entertainment 41

Entertainment Analytics Wait times Best practices 41

Taylor Reach Group

MAY 24, 2018

The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun! Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Is it possible to achieve churn reduction?

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

AWS Machine Learning

MARCH 28, 2024

Instead, adhere to the security best practices in AWS Identity and Access Management (IAM), and create an administrative user and group. He focuses on generative AI, AI/ML, and Data Analytics. He specializes in generative AI, serverless computing and data analytics. Armando Diaz is a Solutions Architect at AWS.

Telecommunications 132

Telecommunications Transportation Healthcare Accountability 132

AWS Machine Learning

NOVEMBER 30, 2023

Carrier is making more precise energy analytics and insights accessible to customers so they reduce energy consumption and cut carbon emissions. What is Redshift Managed Storage?”), or how to best architect any number of solutions (“What are the best practices for building event-driven architectures?”).

APIs 139

APIs Enterprise Best practices Technology 139

JustCall

MAY 23, 2023

The focus this year will largely be around the themes of digital transformation and innovation, the growing role of Generative AI and emerging tech, and top industry insights as well as best practices. Read on to learn more about what you can look forward to.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 123

Engineering Accountability Construction APIs 123

CustomerSuccessBox

FEBRUARY 28, 2022

Best practices: Consumption vs subscription. Best Practices: It has its NRR retained at $2B ARR. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based. Best Practices: 1000 customers of all pay $100k +.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Verint

FEBRUARY 21, 2018

It’s a great opportunity to extend your skills, learn from industry visionaries and product experts, share best practices, and swap tips and techniques … all in a fun, immersive environment right in the heart of Texas!

Entertainment 36

Entertainment Best practices Journey mapping Management 36

Stratifyd

MARCH 5, 2019

Sakar was familiar with Stratifyd before joining the company from her time working with Fortune 500 companies and their connection to customer analytics. A: I feel like Charlotte has just the right balance of everything – the weather, the schools, job opportunities, and variety of entertainment.

Engineering 40

Engineering Entertainment Analytics Best practices 40

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

AWS Machine Learning

AUGUST 2, 2023

With AI-powered tools and analytics, it has become easier than ever to build not just one story but customized stories to appear to end-users’ unique tastes and sensibilities. Currently he is helping enterprise customers modernizing their AI/ML workloads within the cloud using industry best practices.

Enterprise 84

Enterprise Healthcare APIs Big data 84

NobelBiz

JULY 31, 2023

When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels. A Pulse on Performance Embedded within call queuing systems are powerful analytical tools. Embracing these insights fosters a customer-centric culture and paves the way for lasting success.

Wait times 52

Wait times Telecommunications Call Center CRM 52

Back Office Centers

NOVEMBER 17, 2023

Other areas including engineering, business, gaming, and entertainment can also benefit from image mining. If you assign this responsibility to a less seasoned worker in your business, the caliber of the analytics can degrade. . · Image Data Mining Applications for picture data mining are numerous.

outsourcing 40

outsourcing Government Healthcare Entertainment 40

JustCall

MARCH 9, 2023

You can also utilize AI for more complex tasks like automatically creating cohorts, quality assurance, analytics, call monitoring, logging and tagging, customer attributions, emotional analysis, agent monitoring, and much more. Arrange Information or Entertainment for Queued Callers What do your callers do while they wait?

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

SmartKarrot

APRIL 2, 2021

Be a thought leader in developing and executing on Customer Success and Account Management best practices that can be used across the organization. Partner with the executive leadership team to develop and execute account engagement, retention and growth strategies.

Entertainment 10

Entertainment Upselling SaaS Accountability 10

SmartKarrot

APRIL 17, 2023

It is a versatile chatbot capable of answering a wide range of questions and engaging in natural language conversations on various topics, including but not limited to education, entertainment, and technology. Choose a chatbot that has the features and capabilities that align with your business needs. Like what you are reading?

Chatbots 10

Chatbots Scripts Enterprise Education 10

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 137

Best practices Government Engineering Accountability 137

AWS Machine Learning

MARCH 5, 2025

In this post, we discuss best practices for applying LLMs to generate ground truth for evaluating question-answering assistants with FMEval on an enterprise scale. In keeping with ground truth curation best practices for FMEval question-answering, ground truth is curated as question-answer-fact triplets.

Best practices 76

Best practices Enterprise Metrics Benchmark 76