Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite. Speech/text analytics.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Callminer

JULY 23, 2019

Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. 4️ Enable AI-Driven Discount Recommendations Leverage predictive analytics to provide reps with optimal discount ranges based on historical data and customer behavior.

Best practices 40

Best practices Sales CRM Finance 40

Callminer

FEBRUARY 25, 2016

At a recent event in London, CallMiner CTO, Jeff Gallino, shared advice on how best to achieve ROI from Interaction Analytics. Gallino cited three areas to focus on to realize ROI from Interaction Analytics. He also shared his insights in an interview with CallCentreHelper. This will allow […].

Analytics 140

Analytics Best practices Call Center Customer Experience 140

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

AWS Machine Learning

MARCH 18, 2025

The LLM analyzes the text, identifying key information relevant to the clinical trial, such as patient symptoms, adverse events, medication adherence, and treatment responses. These insights can include: Potential adverse event detection and reporting. Identification of protocol deviations or non-compliance. No problem!

Healthcare 84

Healthcare Analytics Consulting Consulting 84

Totango

NOVEMBER 21, 2019

Best Practices for Improving Customer Satisfaction NPS Scores. Here are some best practices you can use to improve customer satisfaction : Track Progress. When creating your campaign, ask some analytical questions: Can you segment customers based on trends? Why did customers give a low NPS score? Automate to Scale.

Best practices 93

Best practices Metrics Customer advocacy Education 93

Callminer

SEPTEMBER 1, 2020

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts. The show goes on.

Entertainment 182

Entertainment Contact Center Analytics Customer Service 182

AWS Machine Learning

JANUARY 21, 2025

Follow ServiceNow documentation to create community instances and follow their best practices. As security best practice, do not store any slot values in request or session attributes. When activity occurs in that activity is recorded in a CloudTrail event along with other AWS service events in Event history.

Self service 84

Self service Best practices Accountability Government 84

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government Metrics APIs 93

GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

Noble Systems

JULY 11, 2019

In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term success with gamification. Try these 10 best practices to help you achieve your goals. Leverage Analytics to Track Behavior & Goal Attainment. Go to Part 1: Best Practices 1 – 3.

Gamification 71

Gamification Best practices Analytics Feedback 71

AWS Machine Learning

NOVEMBER 19, 2024

The excitement is building for the fourteenth edition of AWS re:Invent, and as always, Las Vegas is set to host this spectacular event. Hear from AWS customers who successfully evolved their data strategies for analytics, ML, and AI, and get practical guidance on implementing similar strategies using cutting-edge AWS tools and services.

APIs 96

APIs Enterprise Best practices Government 96

TeleDirect

JANUARY 4, 2025

Ensuring business continuity during such events is essential to maintaining customer trust, protecting revenue streams, and safeguarding long-term success. This capability is invaluable during events like pandemics or natural disasters. Cyberattacks In the event of a cyberattack, call centers serve as a critical communication hub.

Call Center 62

Call Center Multichannel outsourcing Abandon rate 62

ShepHyken

NOVEMBER 28, 2017

A recognized customer engagement thought leader, Jeff works closely with industry analysts and has been a frequent presenter at CRM industry events on subjects including consumer engagement strategy, customer analytics, digital marketing, and customer journey best practice.

CRM 194

CRM Best practices Analytics Marketing 194

CCNG

JULY 12, 2020

This event was driven by members and lead by their questions and insights. Join noted contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle this pandemic. The recording will be available shortly and we'll update this post with the link. Business Continuity , CX Central.

Contact Center 221

Contact Center CCNG Best practices Government 221

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

ShepHyken

AUGUST 1, 2017

Jeff works closely with industry analysts and has been a frequent presenter at industry events on subjects including consumer engagement strategy, customer analytics, digital marketing and customer journey best practice. About: Jeff Nicholson is a recognized customer engagement thought leader.

Education 195

Education Self service CRM Best practices 195

Aspect

AUGUST 21, 2019

ACE Europe 2019 is here and is set to be our most insightful instalment yet, with users and influencers given the opportunity to exclusively learn about the new Aspect, hear our latest product roadmap and discover the latest trends in workforce optimisation , interaction management and engagement analytics.

Best practices 70

Best practices Self service Education Analytics 70

NobelBiz

DECEMBER 3, 2024

Check out the best practices for increasing effectiveness. Special Events or Promotions Marketing campaigns, product launches, or special events can significantly impact call volumes. Regular data audits and integration of comprehensive analytics tools help maintain data integrity.

Call Center 52

Call Center Workload forecasts Average Handle Time Contact Center 52

JustCall

FEBRUARY 3, 2021

Call Monitoring and Analytics: How to Turn Agents into Seasoned Experts. Call Analytics Dashboard. A call analytics dashboard helps capture all the KPIs and metrics that actually matter. Call center analytics play an important role in maintaining good service quality. IVR Analytics. Voicemail Analytics.

Analytics 98

Analytics Interactive Voice Response call center software Call Center 98

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! in the Montego AF Room of the Mirage Event Center. in the Montego AF Room of the Mirage Event Center.

Wireless 140

Wireless Analytics Education Enterprise 140

Fonolo

OCTOBER 10, 2019

If your team is going to engage with customers on social media, there are a few best practices to keep in mind before you get started. . Some brands even use analytics tools to create Emoji clouds to see which icons customers are using most often in conversations about their brand. Manage Responsibilities and Workflow .

Best practices 73

Best practices Customer Service Call Center Self service 73

Global Response

MARCH 26, 2024

You want a BPO company that leverages the latest technology (like AI, automation, and advanced analytics) to improve business operations and address inefficiencies. The vendor should also have adequate disaster recovery procedures in the event of a cyberattack, data loss, or catastrophic event.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Noble Systems

SEPTEMBER 8, 2020

This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. The contact center industry is accustomed to navigating external events that drive change. Communicate often and clearly to employees and customers.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

OctopusTech

JULY 21, 2023

It helps to generate analytics and reports to properly manage customer interactions. Data analytics from CDPs can be used by sales, marketing, and other internal teams. Data inaccuracy can also occur if data-collecting events are not properly configured. Do you gather dates in the MM/DD/YYYY format or the DD/MM/YYYY format?

Best practices 62

Best practices Management Upselling Sales 62

ShepHyken

AUGUST 1, 2017

Jeff works closely with industry analysts and has been a frequent presenter at industry events on subjects including consumer engagement strategy, customer analytics, digital marketing and customer journey best practice. About: Jeff Nicholson is a recognized customer engagement thought leader.

Education 31

Education Self service CRM Best practices 31

AWS Machine Learning

FEBRUARY 7, 2025

The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The incoming event from Slack is sent to an endpoint in API Gateway, and Slack expects a response in less than 3 seconds, otherwise the request fails. Sonnet model for natural language processing.

Entertainment 79

Entertainment APIs Technology Feedback 79

Cincom

MAY 8, 2024

CCM platforms aggregate templates, branding guidelines, customer data, and analytical capabilities into a single solution for consistent communication execution at scale. Analytics and Optimization: Built-in analytical tools for email open rate, click-through rate, and conversion rate track performance for continuous improvement of messaging.

Best practices 52

Best practices Metrics Education CRM 52

Callminer

JULY 30, 2020

Speech analytics solutions like CallMiner Eureka help to improve the customer experience by consolidating intelligence from not only what was said, but how it was said, along with intent and emotional intelligence to provide actionable insights quickly. Nikola Baldikov. Nikola Baldikov is a Digital Marketing Manager at Brosix.

Call Center 265

Call Center Customer Service Scripts Coaching 265

ROI CX Solutions

DECEMBER 9, 2024

Common challenges: Data limitations, unpredictable customer behavior, and external events can make forecasting difficult. Call center forecasting is the process of using data and analytical methods to predict future call volumes, customer inquiries, and staffing needs over time. It usually requires ongoing adjustments and expert input.

Best practices 52

Best practices Contact Center Wait times Call Center 52

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Webinarstock Calendar of Events.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

OCTOBER 2, 2024

Because this is an emerging area, best practices, practical guidance, and design patterns are difficult to find in an easily consumable basis. This integration makes sure enterprises can take advantage of the full power of generative AI while adhering to best practices in operational excellence.

Government 124

Government APIs Enterprise Best practices 124

OctopusTech

SEPTEMBER 9, 2023

With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services. Receive data-driven reports Call center providers always provide analytics and reports in detailed form to their clients. This way you reduce the stress of setting up an in-house call center team.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

AWS Machine Learning

FEBRUARY 27, 2024

However, even though the pace of innovation is high, the different teams had developed their own ways of working and were in search of a new MLOps best practice. We decided to put in a joint effort to build a prototype on a best practice for MLOps. Apply the trained model to make predictions of future events.

Best practices 136

Best practices Engineering Scripts Analytics 136

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 88

Analytics Engineering Metrics APIs 88