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Best Practices in BPO Vendor Management

Global Response

You want a BPO company that leverages the latest technology (like AI, automation, and advanced analytics) to improve business operations and address inefficiencies. The vendor should also have adequate disaster recovery procedures in the event of a cyberattack, data loss, or catastrophic event.

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How to Communicate Effectively with Customers: Best Practices

Cincom

CCM platforms aggregate templates, branding guidelines, customer data, and analytical capabilities into a single solution for consistent communication execution at scale. Analytics and Optimization: Built-in analytical tools for email open rate, click-through rate, and conversion rate track performance for continuous improvement of messaging.

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Customer Data Management: Benefits & Best Practices

OctopusTech

It helps to generate analytics and reports to properly manage customer interactions. Data analytics from CDPs can be used by sales, marketing, and other internal teams. Data inaccuracy can also occur if data-collecting events are not properly configured. Do you gather dates in the MM/DD/YYYY format or the DD/MM/YYYY format?

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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite. Speech/text analytics.

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What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

Callminer

By removing all sensitive data without sacrificing the context of conversations, companies can get the full benefits of customer engagement and speech analytics solutions to boost customer service and agent performance while simultaneously maintaining compliance. Expert PCI Compliance Tips & Best Practices.

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Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback.

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What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB

Callminer

For instance, on their website their is a section which provides detailed info on interest rates as well as a monthly payments worksheet and a loan comparison tool to help consumers figure out which offers are best suited to their needs. CFPB Compliance Best Practices. Once again, speech analytics can be really helpful here.