Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. Best practice examples include: Hire, train, motivate, and retain top talent. Examples include call recording, speech analytics and real-time monitoring.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Callminer

JULY 16, 2018

Global Workplace Analytics recently reported that businesses would save an average of $11,000 per remote employee if they worked from home at least half of the time. Use gamification. Gamification is the use of games and technology to offer incentives to employees based on their performance metrics.

At home agents 196

At home agents Call Center Gamification Average Handle Time 196

Call Design

SEPTEMBER 21, 2021

Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

Beyond Philosophy

APRIL 6, 2016

For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. They are looking for better experiences across channels, as well as reasons to spend.

Gamification 150

Gamification Benchmark Automotive Wireless 150

Fonolo

NOVEMBER 23, 2021

That means making training more interactive and potentially using gamification tactics in your program. 5 Best Practices for Training Remote Call Center Agents. Share analytics with your agents. Involve your employees in data collection and analytics. 4 tips to improve agent engagement during training.

Call Center 148

Call Center Abandon rate Gamification Education 148

Noble Systems

SEPTEMBER 8, 2020

This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Noble Systems

AUGUST 4, 2020

Here are the some of the strategies and technologies that successful collections organizations are using now to solve today’s business problems. • Boosting Productivity and Revenue with Omnichannel and Predictive Analytics. Omnichannel and predictive analytics technologies help collectors adjust to these circumstances.

Gamification 86

Gamification Analytics Contact Center Coaching 86

Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Gamification Also Rewards Customers for Their Feedback.

Feedback 80

Feedback Gamification Analytics Customer centricity 80

Noble Systems

MARCH 22, 2021

AI-Fueled Speech Analytics Improves Agent Behavior and Patient Satisfaction. AI-fueled speech analytics monitors every agent-patient interaction, regardless of communication channel. It promotes sharing of best practices and speed of issue resolution. It promotes sharing of best practices and speed of issue resolution.

call center solutions 98

call center solutions Healthcare Call Center Interactive Voice Response 98

Calabrio

FEBRUARY 27, 2025

And well discuss some tried-and-true best practices and cutting-edge tools, cutting through the noise to help you truly transform your call center into a high-performing engine that fuels customer loyalty and growth. How do you craft a winning big-picture strategy without losing sight of the granular details?

Call Center 52

Call Center Metrics Gamification Contact Center 52

Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. 5 Essential Omnichannel Contact Center Best Practices Implementing and managing an omnichannel contact center is anything but a set-it-and-forget it affair.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

Calabrio

APRIL 11, 2025

Shadowing live calls helps trainees understand nuances, hear best practices in action, and ask questions in context, while also fostering social learning, a more collaborative culture, and better team morale. Best for: Building team cohesion, sharing practical, on-the-job knowledge, reinforcing learning through teaching others.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Expivia

JULY 21, 2021

Advanced Analytics Software. Every world-class call center should invest in analytics technology. By monitoring every single call, picking up keywords, and building customer profiles, call center analytics software gives you the advantage of monitoring the customer’s entire journey. Gamification. Robotic Automation.

Best practices 52

Best practices Call Center Technology Interactive Voice Response 52

Cincom

FEBRUARY 21, 2025

4 Best Practices for Implementing CPQ Training A well-executed CPQ (Configure, Price, Quote) training program ensures that sales teams can effectively utilize the system to streamline quoting, improve accuracy, and accelerate deal cycles. Ready to transform your sales process?

Sales 40

Sales Gamification Finance Best practices 40

aircall

FEBRUARY 1, 2021

To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. What Is Sales Team Training?

Best practices 62

Best practices Sales Call Center Coaching 62

Balto

OCTOBER 20, 2022

Call Center Quality Assurance Program Best Practices: Essential Actions to Increase Customer Satisfaction. While most call center professionals have a solid grasp of the fundamentals, there is debate about best practices among QA specialists. 6) Use Gamification. Six Ways to Improve Call Center Quality Assurance.

Best practices 52

Best practices Call Center Gamification Coaching 52

ChurnZero

MARCH 7, 2025

This intermediate stage offers offers affordable solutions with limited analytical capabilities. 3: Best-in-class community software. 3: Catalog your content needs: Focus on self-service content, product information, FAQs, roadmaps, best practices, tips and tricks, and industry news. 2: Lightweight community software.

SaaS 52

SaaS Gamification B2B Metrics 52

Balto

JANUARY 18, 2025

Investing in call center management best practices and focusing on managing call center agents can significantly enhance the call center’s performance, creating a foundation for growth, strengthening customer relationships, and positioning your brand as an industry leader. Leveraging analytics to refine scheduling models.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Investing in call center management best practices and focusing on managing call center agents can significantly enhance the call center’s performance, creating a foundation for growth, strengthening customer relationships, and positioning your brand as an industry leader. Leveraging analytics to refine scheduling models.

Best practices 52

Best practices Call Center Metrics Management 52

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. To improve results, teams will share best practices, creating a learning culture that cultivates great improvements in customer satisfaction. If these tactics prove successful, shout it from the rooftops.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

Noble Systems

JUNE 7, 2019

He was pleasantly surprised to find a wealth of attention given to omnichannel communications, inbound customer service, analytics, workforce engagement – in addition to outbound and collections content – in the product roadmap, expert panels, and breakout sessions. Read more of Paul’s thoughts on SNUG 2019 here.

Gamification 75

Gamification Contact Center Coaching Education 75

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. These off-site training sessions give employees the chance to keep up with industry best practices and bring back ideas that can help the workplace. Involve your employees in data collection and analytics. What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Calabrio

MARCH 7, 2025

Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Think sentiment analysis and voice analytics that help you identify markers and root causes of positive and negative customer experiences. Share these with your team to raise the bar for everyone.

Call Center 52

Call Center Benchmark Contact Center Gamification 52

Noble Systems

SEPTEMBER 29, 2020

WFO is an inclusive term that pulls in virtually every operational aspect of a modern call center, including workforce and quality management, analytics and business intelligence, agent engagement and customer retention, and more. Gamification. WFO TERMS TO KNOW. Process Automation. Omnichannel Routing. Workforce Management.

Management 86

Management Gamification Quality management Schedule adherence 86

CSM Magazine

FEBRUARY 19, 2025

Solution Gamification and Rewards Systems Incorporate points, badges, or progress trackers to mark therapy milestones or consistent app usage. Use data analytics to avoid spam-like messages and ensure notifications are truly helpful. Celebrating small victories can encourage ongoing engagement.

APIs 52

APIs Healthcare Gamification Consulting 52

Noble Systems

JANUARY 2, 2019

Lee and Erik covered a wide range of subject matter in the two-part Q&A, such as mitigating agent attrition, CCaaS adoption, gamification, and the requisite omnichannel functionality that today’s contact centers need.

Contact Center 75

Contact Center Gamification Best practices Marketing 75

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

DMG Consulting

AUGUST 17, 2017

Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Speech analytics. The success of speech analytics demonstrates how good technology accompanied by best practices is a winning formula for companies that can afford the investment.

Contact Center 69

Contact Center Technology Big data Gamification 69

Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Gamification Also Rewards Customers for Their Feedback.

Feedback 52

Feedback Gamification Analytics Customer centricity 52

DMG Consulting

OCTOBER 18, 2017

DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 12th annual Speech Analytics Product and Market Report. 10/18/2017.

Consulting 48

Consulting Consulting Analytics Marketing 48

Outsource Consultants

FEBRUARY 5, 2025

This guide will help you navigate the selection process and implement best practices to maximize results. Access to Advanced Technology Many outsourced providers leverage AI-driven tools such as predictive dialers and speech analytics to increase efficiency. Consider speech analytics tools to automate part of this process.

outsourcing 67

outsourcing Call Center Sales Gamification 67

ChurnZero

MAY 4, 2023

Many people requested best practices for the CSM role and for using the ChurnZero platform. Vanilla offered new elements that we were looking for such as: gamification to drive adoption and engagement; customization; and comprehensive analytics. After a careful evaluation, we selected Higher Logic Vanilla.

SaaS 98

SaaS Gamification Best practices Feedback 98

Serenova

JULY 7, 2020

Six Call Center Training Tips & Best Practices for Better Customer Experience. 6 Steps and Best Practices for Your Best Call Center Staff Training Program. Plus, as they will with automated bots, your agents pick up best practices over time. Scripting to facilitate conversations.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

COPC

APRIL 1, 2024

Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. Personalized Agent Training The adoption of digital gamification is a major component of this change. These include AI-driven voice bots, chatbots, mobile apps, kiosks, and web tools.

Customer Experience 88

Customer Experience Gamification Benchmark Chatbots 88

Outsource Consultants

FEBRUARY 12, 2025

In this post, well share the key strategies, technologies, and best practices to turn your Philippines-based call center into a growth enginenot a growing headache. Predictive Analytics: Smarter Staffing, Better ROI AI-driven forecasting helps avoid over/understaffing, improving productivity by 15% for one telecom client.

Call Center 67

Call Center Management Gamification outsourcing 67

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Fonolo

JUNE 17, 2015

Use incentives and gamification. Use speech analytics to identify training needs. Call Center Training Best Practice. If there’s one thing any coach or contact center manager will agree with, it’s that the best type of call center training is hands-on. Use incentives and gamification.

Call Center 96

Call Center Gamification Coaching Contact Center 96