Callminer

FEBRUARY 27, 2019

Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. However, the goal of this market research is to find the expectations, likes and dislikes of customers regarding particular products or services. Make use of cutting-edge market research tools.

Best practices 174

Best practices Journey mapping Surveys Feedback 174

Lumoa

JANUARY 3, 2023

Here we’ll discuss some best practices for designing effective surveys – everything from creating questions that elicit actionable responses, to logic-checking your data to ensure accuracy. Survey Design Best Practices. Principles of Survey Design. How much money did you spend on entertainment last month?”.

Best practices 147

Best practices Surveys Metrics Construction 147

ShepHyken

FEBRUARY 9, 2025

5 Touchdowns: How the NFL Is Winning over Fans by Francesca Di Meglio (CX Network) By leveraging data analytics and offering personalized experiences, football is growing exponentially. I have added my comments about each article and would like to hear what you think too. Perhaps he will do a Part Two or follow-up article later this year.

Customer Service 193

Customer Service Best practices Customer Experience Analytics 193

Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Empower your people and improve operational efficiency with the help of these best practices: 1.

Best practices 52

Best practices Contact Center Management Call Center 52

Callminer

APRIL 23, 2019

By removing all sensitive data without sacrificing the context of conversations, companies can get the full benefits of customer engagement and speech analytics solutions to boost customer service and agent performance while simultaneously maintaining compliance. Expert PCI Compliance Tips & Best Practices.

Best practices 159

Best practices Call Center Banking Contact Center 159

ShepHyken

OCTOBER 21, 2022

She shares how customer experience is a valuable marketing strategy. If your business follows marketing best practices, you’re probably already implementing user research, collecting customer data, and targeting customers with personalized messaging. However, customer-centric marketing takes all of that a step further.

Marketing 203

Marketing Customer Experience Customer centricity Advertising 203

Calabrio

MARCH 5, 2025

Analytics Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 Share Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 What area do you see as the biggest opportunity for growth in your contact center? Want to see how its done?

Best practices 52

Best practices Coaching Scripts Contact Center 52

TeleDirect

DECEMBER 25, 2024

Increased opportunities to expand into global markets. Advanced Analytics Monitor call center performance metrics, such as resolution times and customer satisfaction scores. Best Practices for Implementing a 24/7 Call Center To maximize the benefits of a 24/7 call center , businesses should consider these best practices: 1.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. The most sophisticated solutions offer multi-channel text and speech analytics.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

AWS Machine Learning

NOVEMBER 22, 2024

It enables different business units within an organization to create, share, and govern their own data assets, promoting self-service analytics and reducing the time required to convert data experiments into production-ready applications. The following diagram gives a high-level illustration of the use case.

Government 100

Government Banking Accountability Engineering 100

ShepHyken

SEPTEMBER 7, 2023

This week, we feature an article by Devin Pickell, Growth Marketing practitioner and head publisher of Do I Need SEO. Provide them with checklists, guides, and best practices. Encourage shadowing experienced account managers who can disseminate their best tips and tricks.

B2C 360

B2C Customer centricity Feedback Upselling 360

CSM Magazine

MARCH 24, 2025

In the same spirit, cloud computing is often the backbone of AI applications, advanced analytics, and data-heavy systems. Embracing the cloud can help organizations adapt to market demands and remain competitive. A Harvard Business Review study found that companies using big data analytics increased profitability by 8%.

Best practices 52

Best practices Analytics Finance Big data 52

Totango

AUGUST 9, 2022

This article will give you six best practices for optimizing your B2B customer segmentation. This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success. What Is B2B Customer Segmentation?

Best practices 106

Best practices B2B Journey mapping Upselling 106

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Automate Price Calculations and Adjustments Utilize real-time pricing engines within CPQ to dynamically calculate prices based on market trends, cost fluctuations, and competitor benchmarks.

Best practices 40

Best practices Sales CRM Finance 40

Calabrio

MARCH 5, 2025

Analytics Customer Experience (CX) Analytics: A Complete Guide for 2025 Share Today, the experiences businesses offer their customers before, during, and after purchase are every bit as important as the products and services they sell. Dig into this guide on CX analytics and learn how you too can unearth game-changing CX insights.

Analytics 52

Analytics Customer Experience Agent Empowerment Contact Center 52

Callminer

FEBRUARY 23, 2021

Adapting to a shifting market means making changes to agent engagement processes , team cooperation, agent training and more, while maintaining a positive customer experience. Analytics are more important than ever. You need advanced analytics, offered in real-time, so you can quickly and easily make adjustments as needed.”

Call Center 376

Call Center Technology Banking Contact Center 376

Hodusoft

NOVEMBER 27, 2024

Building Customer Loyalty: Insights and Best Practices for Transforming Your Business For every business, customer loyalty matters a lot. Another way customer loyalty proves to be cost-effective for some companies is by helping them reduce their marketing and advertising expenses. But wait, there is more to it!

Best practices 52

Best practices Contact center software Contact Center Advertising 52

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Predictive dialers are particularly beneficial for sales and marketing campaigns, enabling agents to reach more potential customers in less time.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Totango

OCTOBER 25, 2022

Customer Success Analyst : This specialist is responsible for applying analytics to track, evaluate, and optimize CS performance. How to Structure a Customer Success Team: Four Best Practices. Customer success organizations will enjoy an optimal performance by following some established best practices.

Best practices 101

Best practices Chief Customer Officer Customer centricity Sales 101

AWS Machine Learning

MARCH 4, 2025

Building cloud infrastructure based on proven best practices promotes security, reliability and cost efficiency. We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices.

Best practices 113

Best practices Enterprise Engineering Strategic Value 113

NobelBiz

MAY 9, 2023

Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% According to a report by Grand View Research , the global auto-dialer market size was valued at USD 1.1 from 2021 to 2028 to reach USD 12.2 billion by 2028.

Best practices 98

Best practices Call Center Gamification Contact center software 98

ProProfs Blog

DECEMBER 4, 2020

For many years, marketing and customer service have been running in parallel lines, helping businesses acquire and retain customers. But lately, both customer service and marketing are working in unison, helping brands capture attention, generate more business and guide customers simultaneously. Netflix and chill? No, really.

Marketing 147

Marketing Customer Service Upselling Customer Support 147

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

ProProfs Blog

JANUARY 18, 2022

Market research questions can help you capture the best insights when you are up for launching a new product or a feature. Sending out such surveys about market needs and preferences enables companies to understand how their target market feels and behaves. But why market research surveys ?

Marketing 145

Marketing Surveys Feedback Education 145

Hodusoft

SEPTEMBER 14, 2023

Best Practices for Onboarding New Tenants to the ISP Network As an Internet Service Provider (ISP) you know it’s not easy to acquire tenants (clients or subscribers who rent or lease Internet services from you). Best Practices for Onboarding New Tenants to the ISP Network Flawless tenant onboarding is critical for an ISP’s success.

Best practices 98

Best practices Feedback Education Self service 98

TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Callminer

NOVEMBER 18, 2020

Brett Prentiss is the Co-Founder of Instinct Marketing. Natalya Bucuy is a content marketer at LiveHelpNow. While this practice doesn’t seem that impractical, in reality it’s very harmful to customer satisfaction. Best practice examples include: Hire, train, motivate, and retain top talent. LiveHelpNow.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Callminer

MARCH 23, 2020

Best practices for calculating service levels. Download our guide on how speech analytics can improve your call center’s performance ! However, with a number of different formulas and definitions, there remains a great deal of confusion on the topic. 5 different formulas call centers use. Final Thoughts.

industry standards 207

industry standards Service level Call Center Metrics 207

AWS Machine Learning

NOVEMBER 1, 2024

In this post, we explore the best practices and lessons learned for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock. However, achieving optimal performance with fine-tuning requires effort and adherence to best practices.

Best practices 96

Best practices APIs Finance Metrics 96

Callminer

DECEMBER 5, 2019

Analytics Emerges as a Barrier Buster. Interaction analytics supporting voice and text-based communications will increasingly be used to bridge siloes of technology and interest for more organisations in 2020. Predictive Analytics Will Drive a Better Customer Experience.

Analytics 207

Analytics Accountability Technology Sales 207

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Contact center software Scripts 98

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. In this session, learn best practices for effectively adopting generative AI in your organization.

APIs 101

APIs Enterprise Best practices Government 101

Beyond Philosophy

APRIL 6, 2016

Marketers are always looking to optimize their perceived customer value proposition, and to improve the elements of transactional and relationship experiences needed to deliver that value. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Gamification 236

Gamification Benchmark Automotive Wireless 236

TeleDirect

DECEMBER 24, 2024

In this comprehensive guide, we’ll explore why outsourcing customer support is a smart strategy for businesses of all sizes, highlighting its benefits, applications, and best practices. Advanced Technology Outsourcing providers leverage state-of-the-art tools and platforms , including CRM systems and analytics dashboards.

outsourcing 62

outsourcing Customer Support Healthcare Technical Support 62

CCNG

JULY 3, 2024

This is where CX analytics plays a vital role. By analyzing and interpreting customer data, CX analytics delivers factual insights that allow companies to personalize their support services – they become better equipped to address customer needs and pain points.

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

ShepHyken

AUGUST 1, 2017

Shep Hyken interviews Jeff Nicholson, the Vice President of CRM Product Marketing at Pegasystems , about how AI technology will help companies serve their customers even better. Shep Hyken is a customer service and experience expert , “New York Times” best-selling author and your host of Amazing Business Radio. “A

Education 204

Education Self service Best practices CRM 204

Expivia

MARCH 1, 2022

Let’s face it: it can be hard to reach your target audience through marketing channels. However, SMS marketing is still a great way to reach your target audience. . It’s a direct marketing channel that delivers your message right to the customer’s phone, so you know it will be seen. Why Is SMS Marketing Great?

Marketing 98

Marketing outsourcing Best practices Surveys 98