NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. However, there are a few general best practices that will increase the likelihood of a successful auto-dialer campaign. Prioritize Customer Experience A. Optimize Call Scheduling A.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! Master-class Level Workshop. Workshop attendees are eligible to win a LISTEN 2019 Conference Pass!

Wireless 140

Wireless Analytics Education Enterprise 140

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

Outsource Consultants

JANUARY 16, 2025

At Outsource Consultants, we’ve seen firsthand how implementing contact center quality assurance best practices can transform customer experiences and drive business success — from security to seasonal industries to strategic call center KPI achievement. This ensures that agents constantly improve their skills.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

CSM Magazine

NOVEMBER 5, 2024

These adjustments let Dynamics 365 fit the workflow of your organization, making it a practical tool for customer service. Using Analytics for Customer Service Insights Dynamics 365 provides key metrics that give businesses a clear picture of customer service performance.

Customer Service 52

Customer Service Management Metrics Consulting 52

Cisco - Contact Center

JANUARY 10, 2023

Define – Business Model Innovation / Industry Transformation, Machine 2 Machine; Augmented Decisions / Self Learning Analytics; Inventory Digital Assets; New Growth and Constant Innovation. Most importantly, workshops are customized to address the customer’s business problems, including strategy, implementation, and enablement.

Banking 133

Banking Enterprise Contact Center APIs 133

AWS Machine Learning

NOVEMBER 22, 2023

Workshops – In these hands-on learning opportunities, in the course of 2 hours, you’ll be able to build a solution to a problem, and understand the inner workings of the resulting infrastructure and cross-service interaction. Bring your laptop and be ready to learn! Reserve your seat now! Reserve your seat now! Reserve your seat now!

Engineering 139

Engineering Best practices Government APIs 139

Calabrio

APRIL 11, 2025

Shadowing live calls helps trainees understand nuances, hear best practices in action, and ask questions in context, while also fostering social learning, a more collaborative culture, and better team morale. Best for: Personalized skill development, addressing specific performance gaps, career pathing, and providing ongoing support.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. Involve your employees in data collection and analytics.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Callminer

MAY 27, 2020

To learn how AI can assist you in retaining top talent within your organization, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. For the best tips on consistently improving the employee experience at your company, read on: Tips to Improve Employee Experience.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

Lumoa

JANUARY 31, 2023

Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business. The best practices include: Act on time. Share best practices across teams and organizational boundaries. Organize workshops, coaching, and training within the company.

Customer Experience 165

Customer Experience Customer centricity Metrics Feedback 165

AWS Machine Learning

NOVEMBER 18, 2022

And last but never least, we have exciting workshops and activities with AWS DeepRacer—they have become a signature event! Workshops – Hands-on learning opportunities where, in the course of 2 hours, you’ll be able to build a solution to a problem, understand the inner workings of the resulting infrastructure, and cross-service interaction.

Contact Center 98

Contact Center Engineering Analytics Government 98

ChurnZero

NOVEMBER 26, 2024

Leverage analytics and customer success metrics to track product usage, adoption rates, and customer engagement. Conduct training and workshops for clients. Familiarity with customer success frameworks, metrics, and best practices. Foster a culture of customer-centricity throughout the organization.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Lumoa

FEBRUARY 20, 2018

Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business. The best practices include: Act on time. Share best practices across teams and organizational boundaries. Organise workshops, coaching and training within the company.

Customer Experience 141

Customer Experience Customer centricity Feedback Metrics 141

CX Journey

JUNE 20, 2019

In this series, I share what this means for data, analytics & insight teams who need to work this way. My interest in this topic is the impact Agile working is having on customer insight, analytics, and data science teams. Data and Analytics leaders can feel under pressure to learn a whole raft of new terms and practices.

Analytics 55

Analytics Coaching Feedback Best practices 55

AWS Machine Learning

JULY 30, 2024

Hardik shares his knowledge at various conferences and workshops. She brings a breadth of expertise in Data Analytics and Machine Learning. In his free time, he enjoys learning about new tech, playing video games, and spending time with his family. Malini Chatterjee is a Senior Solutions Architect at AWS.

APIs 127

APIs Enterprise Analytics Management 127

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. Best Practices for Creating Customer Success Capabilities and Organizations. TSIA Resource: Best Practices in Low Touch Customer Success. Predictive and Prescriptive Analytics.

Best practices 78

Best practices Upselling SaaS Analytics 78

Clarabridge

APRIL 20, 2017

Then take a look at what we’ve planned to inspire you: In-depth workshops. Industry experts Blake Morgan and Jeannie Walters will be offering their insights in exclusive pre-conference workshops. We’ve planned workshops with industry experts. We’re excited, and we hope you’ll join us. Still not convinced? Rousing keynotes.

Education 60

Education Analytics Best practices Customer Experience 60

NICE inContact

AUGUST 30, 2016

The lineup of distinguished speakers, exceptional training sessions, and hands-on workshops will provide you with instrumental tools to lead your organization into the future. Analytics and Platform. Here are five ways to get ready to transform customer experiences at ICUC 2016: 1. Contact Center Manager. Omnichannel Routing.

Customer Experience 78

Customer Experience Best practices Contact Center Feedback 78

AWS Machine Learning

JUNE 12, 2023

In this post, we present a guide and best practices on training large language models (LLMs) using the Amazon SageMaker distributed model parallel library to reduce training time and cost. You can find a code walkthrough in our Generative AI on Amazon SageMaker workshop. and later) GPT-J (available in the SMP library v1.8.0

Best practices 96

Best practices APIs Engineering Analytics 96

AWS Machine Learning

NOVEMBER 17, 2023

Update these roles to apply least-privilege permissions as discussed in Security best practices. Try our workshop to gain hands-on experience with Amazon Bedrock. He is also an adjunct lecturer in the MS data science and analytics program at Georgetown University in Washington D.C.

APIs 120

APIs Customer Service Construction Analytics 120

Cincom

FEBRUARY 21, 2025

Interactive workshops, role-playing exercises, and guided walkthroughs enable users to build confidence and proficiency in using the system. Implementing best practices tailored to different sales roles and learning styles enhances adoption and long-term success. Ready to transform your sales process?

Sales 40

Sales Gamification Finance Best practices 40

AWS Machine Learning

SEPTEMBER 18, 2024

ZOE is a multi-agent LLM application that integrates with multiple data sources to provide a unified view of the customer, simplify analytics queries, and facilitate marketing campaign creation. This could include interactive tutorials, workshops, and detailed case studies showcasing real-world applications of the platform.

APIs 125

APIs Engineering Analytics Marketing 125

TechSee

AUGUST 26, 2024

However, call centers face a variety of challenges that can prevent them from delivering the best possible service. In this blog post, we will explore these pain points, discuss best practices, and describe how AI and automation can not only improve call center customer service – they can revolutionize it.

Call Center 124

Call Center Customer Service Average Handle Time Interactive Voice Response 124

AWS Machine Learning

JUNE 3, 2024

Staying up to date with the latest developments and best practices can be challenging, especially in a public forum. To explore more about SageMaker Canvas with industry-specific use cases, explore a hands-on workshop. Bruno Klein is a Senior Machine Learning Engineer with AWS Professional Services Analytics Practice.

Surveys 128

Surveys Metrics Analytics Engineering 128

Calabrio

OCTOBER 14, 2019

Sessions focused on products and best practices, as well as the ability to connect with company and platform experts, will help Teleopti customers become familiar with the Calabrio ONE platform and begin taking advantage of the synergies between the products.

Entertainment 13

Entertainment Best practices Contact Center Analytics 13

Calabrio

JULY 5, 2016

Contact center speech analytics software can quantify speech hits and provide more visibility into how often a phrase or question is repeated. The right software allows quality evaluators to identify the most relevant interactions through simple yet powerful speech analytics technology. Evaluate quality interactions.

Customer Service 56

Customer Service Telecommunications Analytics Contact Center 56

ConvergeOne

DECEMBER 7, 2021

The underlying technologies of composability include some combination of artificial intelligence (AI), machine learning, automation, container-based architecture, big data, analytics, low-code and no-code development, Agile/DevOps deployment, cloud delivery, and applications with open APIs (microservices).

APIs 79

APIs Big data Analytics Self service 79

Fonolo

JUNE 17, 2015

Use speech analytics to identify training needs. Call Center Training Best Practice. If there’s one thing any coach or contact center manager will agree with, it’s that the best type of call center training is hands-on. Online learning is a great way to complement practical and in-house training.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Taylor Reach Group

MAY 24, 2018

Everyone is invited to attend this conference, and anyone in the workforce planning community can benefit from the informative workshops and opportunities to network with peers. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. SOCAP 2018 Data Reporting Workshop : June 12-13, Chicago, IL.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. Related Article: 7 Best Practices for Keeping Your Hybrid Contact Center Team Connected 7. Training programs should be designed to meet the specific needs of the contact center and its agents.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

JustCall

MARCH 28, 2023

Through shared experiences, best practices, and insights gained from successes and failures, knowledge exchange occurs naturally among team members. Regular team meetings and workshops provide opportunities to discuss industry trends, new strategies, and techniques to enhance sales performance. Try it for free.

Sales 52

Sales Best practices CRM Morale 52

REVE Chat Blog

NOVEMBER 21, 2019

Top expert marketers agree that lead generation ideas and best practices are the most important element in their marketing arsenal. Top lead generation ideas & best practices that work. It generates visitor report analytics that helps businesses to track the behavior of the website visitor.

B2B 77

B2B Best practices Sales Education 77

NobelBiz

SEPTEMBER 3, 2024

Through ongoing training sessions, workshops, and access to learning resources, agents can be prepared for the set of skills that will make them productive and confident in their work. Revisit workflows regularly to ensure they consider best practices and stay current on emerging customer demands.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

NobelBiz

FEBRUARY 15, 2023

This article decodes the function and best practices for call calibration. This workshop brings together at the same table the management of the contact center and the ordering client. The workshop in 5 steps Not every workshop must follow to the same procedures, yet the core of each session is same.

Calibration 52

Calibration Call Center Call Logging Quality management 52

AWS Machine Learning

JULY 31, 2023

He works with customers to realize their data analytics and machine learning goals through adoption of DataOps and MLOps practices and solutions. Machine Learning Solutions Architect based in Florida, US.

Metrics 98

Metrics Engineering Accountability Telecommunications 98