Peter Lavers

NOVEMBER 26, 2015

In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. All these are understandable challenges or excuses, more than one resonates with me from my time creating & leading large CI teams.

CRM 100

CRM Consulting Consulting Big data 100

Natalie Petouhof

FEBRUARY 1, 2016

the collaborative data company, to deliver a collaborative data catalog that brings trust in data to self-service analytics. . For example, eBay was recently honored at Teradata PARTNERS Conference and Expo with a Teradata EPIC Award for its self-service analytics with Alation. What Does This Mean To You?

Self service 40

Self service Analytics Big data Engineering 40

AWS Machine Learning

JANUARY 4, 2024

Today, a large amount of data is available in traditional data analytics, data warehousing, and databases, which may be not easy to query or understand for the majority of organization members. In entered the Big Data space in 2013 and continues to explore that area. Nitin Eusebius is a Sr.

Best practices 139

Best practices Enterprise Engineering APIs 139

AWS Machine Learning

JULY 1, 2024

She is passionate about designing cloud-centered big data workloads. She has over 20 years of IT experience in software development, analytics, and architecture across multiple domains such as finance, retail, and telecom. In her free time, she likes to go for long runs along the beach.

Self service 124

Self service Chatbots Accountability Finance 124

AWS Machine Learning

MARCH 15, 2024

He entered the big data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences, including Strata and GlueCon. Randy has held a variety of positions in the technology space, ranging from software engineering to product management.

Healthcare 128

Healthcare Big data Engineering Accountability 128

Natalie Petouhof

DECEMBER 1, 2015

Dynamics CRM’s strategy is clear: to enable organizations to personalize customer experiences – engaging customers at the right time, in the right place and with the right content; to give them the tools to be more proactive , and to empower them with the intelligence to be able to predict trends and identify patterns — to know what (..)

CRM 56

CRM Analytics Sales Self service 56

Totango

DECEMBER 1, 2021

An agile approach brings the full power of big data analytics to bear on customer success. This approach to CS confers multiple advantages, including data-driven objectivity, responsiveness to changing conditions, and the ability to deliver customized success outcomes at scale.

Government 103

Government Journey mapping Accountability Benchmark 103

Branch Mesenger

MAY 2, 2018

Last year, during the Miami conference, they outlined the efforts of a multi-year initiative that sought to reimagine the tired, clunky corporate technology that has eroded the tenets of customer experience. Using Big Data to Make Leadership Advances in the Workplace. Understand Your Employee Goals Are Your Own Goals.

Engineering 74

Engineering Morale Employee engagement Big data 74

Natalie Petouhof

APRIL 4, 2016

Tweet Among the many stories at Microsoft Envision Conference were those around digital transformation.

Automotive 40

Automotive Engineering Healthcare Technology 40

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. With suites there is the opportunity to know your customers better, via shared data, shared knowledge across lines of business for personalized and relevant offers, products and services. Troy Carter, Atomic Factory, Keynote at Oracle CX Conference.

Banking 40

Banking Sales B2B Marketing 40

Squelch

AUGUST 6, 2019

She currently serves as SVP of Global Customer Success at Guavus , which she describes as “a big data real-time analytics company supporting the largest and most complex data infrastructures in the world.”. I actually just presented at an AI conference recently, and I love to do things like that.

Engineering 74

Engineering Big data Analytics Technology 74

Customer Interactions

NOVEMBER 6, 2014

Analytics - video, voice, biometrics - have matured over the years, from the Sci-Fi phase where everyone''s expectations were unrealistic, to more practical, and now it seems, back to the future again. As public safety and security operations prepare for an onslaught of Big Data, analytics are taking center stage.

Analytics 29

Analytics Government Big data Education 29

Natalie Petouhof

MAY 11, 2016

Tweet Old Dogs Can Learn New Tricks: It’s never too late to transform yourself. Having been a system’s integrator many years ago, I found the transformations happening at Capgemni very inspiring. There was a period where many system’s integrators avoided the conversation about going to cloud and for good reason.

Consulting 40

Consulting Consulting Enterprise Customer Experience 40

AWS Machine Learning

JANUARY 30, 2023

Problem statement Machine learning has become an essential tool for extracting insights from large amounts of data. From image and speech recognition to natural language processing and predictive analytics, ML models have been applied to a wide range of problems. Combining these two powerful libraries, LightGBM v3.2.0

Benchmark 101

Benchmark Construction Metrics Big data 101

CSM Magazine

SEPTEMBER 23, 2021

In addition, high competition in the market forces retailers to constantly take care of customer loyalty: improving mobile applications and ensuring flawless site operation, supporting chatbots to collect feedback, creating personalized loyalty programs, and conducting business analytics. Big Data for retail is a powerful and useful tool.

Technology 52

Technology Transportation Healthcare Education 52

Hodusoft

NOVEMBER 13, 2019

WebRTC is what makes face to face video chat and conference possible. It gains more ground in 2010, especially in helping with big data analysis. It plays a key role in agent and customer side operations as well as in analytics. Artificial Intelligence climbs higher AI was there in 2018 and it is here in 2019.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

AWS Machine Learning

FEBRUARY 29, 2024

This data is information rich but can be vastly heterogenous. Proper handling of specialized terminology and concepts in different formats is essential to detect insights and ensure analytical integrity. She speaks in internal and external conferences such re:Invent, Women in Manufacturing West, YouTube webinars and GHC 23.

APIs 135

APIs Healthcare Scripts Enterprise 135

AWS Machine Learning

FEBRUARY 10, 2023

For instance, it can reveal the preferences of play callers, allow deeper understanding of how respective coaches and teams continuously adjust their strategies based on their opponent’s strengths, and enable the development of new defensive-oriented analytics such as uniqueness of coverages ( Seth et al. ). Selvaraju, Ramprasaath R.,

Construction 85

Construction Engineering Big data Coaching 85

Natalie Petouhof

JUNE 9, 2016

The partnership includes Microsoft Dynamics and Lithium’s community data, social customer intelligence and analytics. Back to the conference, @jasonlsilva gave a wonderful talk on perception, change and our ability to redefine the meaning of a billionaire to one that helps a billion people.

Technology 45

Technology CRM Customer centricity Analytics 45

AWS Machine Learning

JULY 24, 2023

They use big data (such as a history of past search queries) to provide many powerful yet easy-to-use patent tools. He is also a reviewer for AI conferences such as ICCV and AAAI. He is also passionate about building AI and analytic solutions. Zilong Bai is a senior natural language processing engineer at Patsnap.

APIs 86

APIs Engineering Construction Benchmark 86

Calabrio

MAY 25, 2016

Recently, Facebook announced at its F8 developer conference that it would allow businesses to build “bot” technology for Facebook Messenger. Learn more about how omnichannel analytics can take your customer engagement strategy to the next level. The post To Bot or Not to Bot? appeared first on Calabrio.

Chatbots 49

Chatbots Contact Center Analytics Technology 49

Natalie Petouhof

SEPTEMBER 21, 2016

Static Analytics – which drives the use of real-time, big-data analytics. Phase 2 is can be using Predictive Analytics which means designing predictive algorithms to transform decisions into proactive instead of reactive decisions and improving products and processes.

Big data 40

Big data CRM Construction Analytics 40

Customer Interactions

FEBRUARY 14, 2013

NICE Situator also applies analytics to correlate all of this Big Data and provides automated response plans to address unfolding events. To learn more about NICE’s situation management solution, join us at Interactions 2013, the industry’s leading customer conference. But now they are.

Banking 33

Banking Big data voip Benchmark 33

Verint

JUNE 6, 2017

As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.

Employee engagement 34

Employee engagement Quality management Analytics Best practices 34

Natalie Petouhof

DECEMBER 8, 2015

In addition to scheduling appointments with branch employees that have the right skills for a given topic, the combined offering can schedule remote financial specialists to meet with customers and branch employees by video conference for even greater omnichannel customer engagement. How Will Brands Measure Success?

Banking 45

Banking Enterprise Wait times Contact Center 45

Squelch

AUGUST 6, 2019

She currently serves as SVP of Global Customer Success at Guavus , which she describes as “a big data real-time analytics company supporting the largest and most complex data infrastructures in the world.”. I actually just presented at an AI conference recently, and I love to do things like that.

Engineering 40

Engineering Big data Analytics Technology 40

inmoment

NOVEMBER 15, 2018

In fact, this year the Consumer Electronic Show (CES), held in Las Vegas and possibly the most notable conference in the world for showcasing the latest in consumer technology, featured its first ever Artificial Intelligence Marketplace to showcase the latest innovations designed to perform human tasks.

Chatbots 40

Chatbots Big data Technology Analytics 40

Tethr

DECEMBER 7, 2020

Most companies don’t have the luxury of putting a team against it, so we would often suggest (partly in jest) a much cheaper alternative: buy some pizza and beer, pull your best reps into a conference room after work and ask them to figure it out. Technology has come a long way since 2013 when CEB published the book.

Coaching 72

Coaching Banking Customer effort Wireless 72

Verint

JULY 20, 2015

June was when I found myself among a select group of industry analysts and members of the press from both North and South America as guests of Verint ® at its annual user conference.

Entertainment 42

Entertainment Big data Analytics Contact Center 42

Tethr

MAY 22, 2019

Most companies don’t have the luxury of putting a team against it, so we would often suggest (partly in jest) a much cheaper alternative: buy some pizza and beer, pull your best reps into a conference room after work and ask them to figure it out. Technology has come a long way since 2013 when CEB published the book.

Wireless 67

Wireless Coaching Banking Accountability 67

Verint

MARCH 29, 2018

and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17. Achor will present “Big Potential: How Transforming the Pursuit of Success Raises Our Achievement, Happiness and Well-Being” on the morning of Wednesday, May 16.

Big data 23

Big data Journey mapping Customer Experience Management 23

SmartKarrot

AUGUST 16, 2021

That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. On that note, we take immense pleasure in regaling information to our readers about the upcoming customer experience (CX) conferences so that you can block their calendars right away. So here we go!

Customer Experience 11

Customer Experience B2B Big data Analytics 11

Natalie Petouhof

JANUARY 5, 2016

Tweet CES: The Connected Internet of Things Dominates: Analysts predict by 2019 that only 49 percent of data in the cloud will be from PCs, and the biggest drivers of the shift will be smartphones and IoT. More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data.

Big data 40

Big data B2C B2B Technology 40

Verint

JULY 20, 2015

June was when I found myself among a select group of industry analysts and members of the press from both North and South America as guests of Verint ® at its annual user conference.

Entertainment 30

Entertainment Big data Analytics Contact Center 30

Natalie Petouhof

FEBRUARY 24, 2016

Microsoft shared for the first time several retail innovations using its technology, including a smart shelf and a tablet-enabled shopping cart, and showed how retailers can gather better store analytics.

Personalization 40

Personalization Entertainment Marketing Sales 40

Natalie Petouhof

JANUARY 19, 2016

MY POV: My overall take away is that Oracle has built / are building the most comprehensive cloud offering – Data as a Service (DaaS), Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (Iaas). BTW the Waldorf Astoria has great customer service!!!).

B2B 60

B2B SaaS B2C Advertising 60

Natalie Petouhof

MAY 10, 2016

Tweet Customer Service is the New Marketing. As the lines between sales, service and marketing continue to blur, marketers are taking a leadership role in delivering a unified customer experience.

Marketing 40

Marketing Sales Customer Service Customer Experience 40