AWS Machine Learning

OCTOBER 2, 2024

However, scaling up generative AI and making adoption easier for different lines of businesses (LOBs) comes with challenges around making sure data privacy and security, legal, compliance, and operational complexities are governed on an organizational level. In this post, we discuss how to address these challenges holistically.

Government 114

Government APIs Enterprise Best practices 114

Peter Lavers

NOVEMBER 16, 2017

You also have access to fantastic tools such as IBM Watson’s cognitive technology, which are helping unscramble big data and complex customer journeys in a way that’ll never be achieved with brown paper and post-it notes! The 21 st century organizational design needs three P&L lenses – product, channel, and customer.

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

ClearAction

APRIL 3, 2015

CX governance structure: what does the company need, according to the organization and customers? Keep up-to-date through the ClearAction newsletter: Originally published on IBM Big Data & Analytics Hub. Customer Experience Governance: Do This, Not That. —@Lynn_Teo. " —@thecxguy.

Customer Experience 121

Customer Experience Employee engagement Government Big data 121

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Government 105

Government Morale Finance industry standards 105

ClearAction

APRIL 18, 2015

Data can be insightful to all of the roles HR takes on in facilitating the company’s CX goals. 60% of companies are now investing in big data and analytics to make HR more data driven. Hiring: Data can help determine common characteristics that define the "right fit" —@AlexConde.

Customer Experience 96

Customer Experience Employee engagement Big data Customer centricity 96

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

CSM Magazine

AUGUST 5, 2020

This is the question many local government organisations are asking as they strive to serve the community at reduced cost. Research suggests that the majority of calls coming into local government contact centres are about revenues and benefits, waste and recycling, planning and highways. Henry Jinman of EBI.AI

Government 52

Government Automotive Chatbots Self service 52

Totango

DECEMBER 1, 2021

An agile approach brings the full power of big data analytics to bear on customer success. Follow a clear plan on governance and decision making. Follow a Clear Plan on Governance and Decision making. Effective execution of an agile CS plan depends on following good governance and decision-making practices.

Government 103

Government Journey mapping Accountability Benchmark 103

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now allows granular sharing of features across accounts via AWS RAM, enabling collaborative model development with governance. For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account.

Accountability 123

Accountability Government Engineering Scripts 123

Natalie Petouhof

JUNE 4, 2015

Herman says that the guiding priorities of Teradata are: Key Principle #1: Analytic ecosystem: Teradata, DB, UDA, Real-time, Fabric Architecture. Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle#3: Cloud for Analytics.

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

Cincom

JANUARY 31, 2025

Companies use advanced technologies like AI, machine learning, and big data to anticipate customer needs, optimize operations, and deliver customized experiences. Creating robust data governance frameworks and employing tools like machine learning, businesses tend derive actionable insights to achieve a competitive edge.

CRM 40

CRM Analytics Automotive Technology 40

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator Creating enterprise-grade, LLM-powered applications and integrations that meet security, governance, and compliance requirements has traditionally demanded the expertise of programmers and data scientists. He currently is working on Generative AI for data integration. Not anymore!

Enterprise 74

Enterprise APIs Engineering Government 74

Aspect

DECEMBER 27, 2017

RFPs for chatbots have arisen in verticals as diverse as banking, government, healthcare, and retail. In 2018, we should see much better integration with customer data and analytics, bringing customer history, behavioral patterns, and big data into chatbot interactions.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

Avaya

MAY 9, 2017

It means enterprise leaders having a firm grip on the big data that infuses their organizations. Meanwhile, automation and data analytics have evolved from luxuries to enterprise necessities. It requires executive buy-in, sponsorship, and steady leadership. The reality of a smart, digital world is clear. The bad news?

Customer Experience 76

Customer Experience Government Big data Enterprise 76

AWS Machine Learning

JANUARY 6, 2023

Jessie Danqing Cai, Associate Research Director, Big Data & Analytics Practice, IDC Asia/Pacific. The launches included three new capabilities for ML model governance. A new role manager, model cards, and model dashboard simplify access control and enhance transparency to support ML model governance.

Government 79

Government Engineering Big data Marketing 79

AWS Machine Learning

MARCH 23, 2023

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted.

Scripts 112

Scripts APIs Government Analytics 112

ClearAction

JUNE 8, 2015

Originally published on IBM Big Data & Analytics Hub. Customer Experience Governance: Do This, Not That. After all, studies have shown that sports team-like coordination among the managers of various aspects of customer experience yields stronger business results. We all want to win with customers.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Employee engagement 94

AWS Machine Learning

NOVEMBER 24, 2023

This offering enables BMW ML engineers to perform code-centric data analytics and ML, increases developer productivity by providing self-service capability and infrastructure automation, and tightly integrates with BMW’s centralized IT tooling landscape.

Engineering 86

Engineering Analytics Self service Government 86

Customer Interactions

NOVEMBER 6, 2014

Analytics - video, voice, biometrics - have matured over the years, from the Sci-Fi phase where everyone''s expectations were unrealistic, to more practical, and now it seems, back to the future again. As public safety and security operations prepare for an onslaught of Big Data, analytics are taking center stage.

Analytics 29

Analytics Government Big data Education 29

Natalie Petouhof

JUNE 9, 2015

Organizations lack leadership and governance for experience management success. Evolve commerce with interaction and behavior pattern analytics by putting big data to work. Strive for unity among channel connectivity. Use predictive insights to deliver real-time, optimized responses.

Management 68

Management CRM Government Big data 68

CSM Magazine

AUGUST 1, 2024

By the end, you should have a greater grasp of current landscape as well as an outline to guide informed decisions for your organization’s data strategy moving forward. Businesses often relied heavily on Extract, Transform, Load ( ETL ) processes , which involved rigorous data preparation to ensure uniformity and accuracy.

Big data 52

Big data Enterprise Analytics Government 52

CSM Magazine

MARCH 9, 2021

And since Lobster is a managed service, public sector workers don’t have to worry about managing the technology or fret about how they’ll keep it up to date with the many strict regulations for local government that they must follow. The team at EBI.AI

Automotive 59

Automotive Government Transportation Big data 59

CSM Magazine

MAY 30, 2024

Predictive Analytics: AI can predict future customer needs and behaviours, allowing retailers to offer products and services that meet those needs proactively. AI-Driven Analytics AI-driven analytics enable retailers to predict customer needs and provide proactive support.

Government 52

Government Analytics Education Advertising 52

DMG Consulting

MARCH 1, 2019

I live in a country where I can freely, without fear of persecution, disagree with my government. Once this occurs, companies will be able to focus on delivering the products and services that customers want and need without having to dedicate so much time and so many resources on protecting customer data.

Biotechnology 59

Biotechnology Government Big data Technology 59

AWS Machine Learning

DECEMBER 21, 2022

Customers can also access offline store data using a Spark runtime and perform big data processing for ML feature analysis and feature engineering use cases. Table formats provide a way to abstract data files as a table. Apache Iceberg is an open table format for very large analytic datasets.

Scripts 83

Scripts Engineering APIs Big data 83

CSM Magazine

MAY 26, 2023

Increased Efficiency Efficient data management is vital for optimizing various information processes in any organization. It helps in organizing business data, making it easily accessible, and ensuring that necessary analytics can be performed promptly. Risks : Identify potential risks and develop mitigation strategies.

Management 52

Management Government CRM Benchmark 52

AWS Machine Learning

AUGUST 21, 2023

Our customers wanted the ability to connect to Amazon EMR to run ad hoc SQL queries on Hive or Presto to query data in the internal metastore or external metastore (such as the AWS Glue Data Catalog ), and prepare data within a few clicks. Isha Dua is a Senior Solutions Architect based in the San Francisco Bay Area.

Engineering 92

Engineering Accountability Big data Sales 92

ClearAction

MAY 2, 2016

Other marketing maturity models are holistic, it seems, yet the approach taken is stymied because of moving targets in emerging marketing practices, such as the advent of big data or digital marketing, which weren’t on the horizon of yesteryear. Guidance = Competency development, marketing governance.

Marketing 62

Marketing Accountability Enterprise Metrics 62

AWS Machine Learning

NOVEMBER 17, 2022

To achieve that, AWS offers a unified modern data platform that is powered by Amazon Simple Storage Service (Amazon S3) as the data lake with purpose-built tools and processing engines to support analytics and ML workloads. Noritaka Sekiyama is a Principal Big Data Architect on the AWS Glue team.

Engineering 71

Engineering Big data Accountability Government 71

Natalie Petouhof

FEBRUARY 24, 2016

Big Data & Analytics. particulates and provide insightful analytics on air quality. Global companies are setting up GICs to harness new technologies such as social, mobile, analytics and cloud. Waterline Data Science , a leading provider of data discovery and data governance software.

Government 40

Government Consulting Consulting Analytics 40

Eptica

SEPTEMBER 20, 2017

Two factors are key to doing this successfully: Firstly, respect privacy and ensure data is being used to improve the experience – according to Gartner, almost half of U.S. Secondly, put in place the ability to analyze this big data, and use it in a timely, effective manner. Manual means are simply not enough.

Personalization 49

Personalization Customer Experience Analytics Government 49

AWS Machine Learning

AUGUST 12, 2024

Wearable data exported from Splunk is now available to users and applications through the Data Catalog as a table. Analytics tooling such as Amazon Athena can now be used to query the data using SQL. As data stored in your AWS environment grows, it is essential to have centralized governance in place.

Engineering 109

Engineering APIs Healthcare Analytics 109

Natalie Petouhof

FEBRUARY 20, 2016

Private sector companies are not—and should not be—an arm of government or law enforcement. Can the government force Facebook to create software that provides analytic data on who is likely to be a criminal? Can the government force Google to provide the names of all people who searched for the term ISIL?

Customer Experience 40

Customer Experience Government Analytics Big data 40

AWS Machine Learning

FEBRUARY 29, 2024

This data is information rich but can be vastly heterogenous. Proper handling of specialized terminology and concepts in different formats is essential to detect insights and ensure analytical integrity. With Knowledge Bases for Amazon Bedrock, you can access detailed information through simple, natural queries.

APIs 130

APIs Healthcare Scripts Enterprise 130

AWS Machine Learning

JUNE 24, 2022

Data engineers are able to create extract, transform, and load (ETL) pipelines combining multiple data sources and prepare the necessary datasets for the ML use cases. The data is cataloged via the AWS Glue Data Catalog and shared with other users and accounts via AWS Lake Formation (the data governance layer).

Enterprise 108

Enterprise Engineering Accountability APIs 108

CSM Magazine

FEBRUARY 9, 2021

The end of the stamp duty holiday and ambitious government targets for building new homes are set to make for an interesting year. Predictions for the property market in the coming year vary widely. Property companies will continue to focus on customer service as a differentiator. . Abbie Heslop at EBI.AI

Self service 59

Self service Marketing Automotive Transportation 59

AWS Machine Learning

MARCH 7, 2023

To ensure the best fit for your development process and phases, access to specific or latest ML frameworks, or to fulfil data access and governance requirements, you can customize the pre-built notebook environments or create new environments using your own images and kernels.

Management 85

Management Scripts Government Engineering 85