TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. AutomationEdge helps network providers automate data entry, invoice processing, and responses to queries.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

AWS Machine Learning

SEPTEMBER 3, 2024

Harnessing the power of big data has become increasingly critical for businesses looking to gain a competitive edge. However, managing the complex infrastructure required for big data workloads has traditionally been a significant challenge, often requiring specialized expertise.

Big data 113

Big data Engineering Accountability Real estate 113

Expivia

NOVEMBER 20, 2020

This week we will be talking about 10 unique use cases for speech analytics. Speech analytics is evolving to have use cases not yet thought of. For those of you who use speech analytics and want to expand the ROI for them, this is for you. Generating Marketing Data. Proactive Customer Service. Lets break that down.

Analytics 98

Analytics Morale Finance Benchmark 98

NobelBiz

FEBRUARY 22, 2023

The customer service industry has been changing to place the customer in the first place. Contact center data plays a significant part in this growth, and the most successful firms make the most of this technology. That is why Call center analytics enables you to collect and analyze customer data to prioritize them.

Analytics 52

Analytics Call Center Big data Contact Center 52

Natalie Petouhof

JUNE 16, 2016

Businesses are becoming more aware of the computer industry and the software is improving with each release. Enterprise resource planning (ERP) within the cloud is the engine utilizing data produced on the plant floor to power manufacturers. Big data is popular amongst business intelligence and analytics applications.

Big data 49

Big data Engineering Enterprise Analytics 49

CSM Magazine

APRIL 5, 2022

The financial services industry is one of the most important sectors in the global economy. These companies are able to provide a smoother customer experience by leveraging cutting-edge technologies such as cloud-based banking, mobile apps, and Big Data analytics. It is also one of the most competitive.

Customer Service 52

Customer Service Big data Self service Banking 52

AWS Machine Learning

NOVEMBER 12, 2024

Agmatix is an Agtech company pioneering data-driven solutions for the agriculture industry that harnesses advanced AI technologies, including generative AI, to expedite R&D processes, enhance crop yields, and advance sustainable agriculture. This post is co-written with Etzik Bega from Agmatix.

Analytics 109

Analytics APIs Engineering Technology 109

TechSee

OCTOBER 31, 2018

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. “Alexa, launch Netflix!”. With Gartner forecasting that 20.4 With Gartner forecasting that 20.4 Predictive maintenance.

Interactive Voice Response 101

Interactive Voice Response Telecommunications Chatbots Big data 101

CSM Magazine

JULY 16, 2020

Whatever the industry, successful companies know that building a business based on price alone is not sustainable. Here are 3 ways AI can help the insurance industry in key areas: 1. The UK general insurance market continues to be fiercely competitive. Customer service is what matters most.

Automotive 59

Automotive Transportation Upselling Enterprise 59

C3Centricity

AUGUST 6, 2024

From reshaping ingrained company cultures to harnessing the power of big data, I’ll explore how industry leaders like Toyota, Salesforce, Target and Netflix have successfully navigated these challenges. The sheer volume and variety of customer data can be overwhelming.

Customer centricity 62

Customer centricity Big data Customer retention Enterprise 62

Fonolo

DECEMBER 8, 2023

We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology. For example, big data makes things like hyper-personalized customer service possible, but it also puts enormous stress on data security.

Contact Center 81

Contact Center Big data Chatbots Scripts 81

Zappix

FEBRUARY 27, 2024

With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing an AI-powered digital Engagement Platform to the market. Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market.

Big data 52

Big data Self service Analytics Customer Care 52

Fonolo

OCTOBER 8, 2019

Big data is now used to address an increasing variety of business problems, from product launches to fraud and compliance. As retail contact center leaders gear up for the busiest time of the year, big data may be the last thing on their minds. Achieving this data-centric approach to CX may sound quixotic.

Big data 92

Big data Call Center Call Logging Contact Center 92

Zappix

JANUARY 3, 2024

With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market. Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market.

Sales 52

Sales Management Self service Big data 52

Zappix

JANUARY 3, 2024

With high-profile customers and industry-leading partners, Zappix is bringing On-Demand Digital Customer Service and Digital Patient Engagement Solutions to patients and consumers. The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Big Data, and more.

Healthcare 52

Healthcare Sales Management Big data 52

Zappix

JANUARY 2, 2024

With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market. Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market.

Marketing 52

Marketing Self service Big data Analytics 52

Zappix

JANUARY 3, 2024

With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market. Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market.

Engineering 52

Engineering Sales Self service Big data 52

C3Centricity

MAY 25, 2020

In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! However, in working with clients around the world as well as in numerous industries, I have found that many are lost by the wealth of information that is available to them. An Alternative Approach.

Technology 77

Technology Big data Analytics Personalization 77

Spearline

JUNE 13, 2019

With many millions of customer conversations happening each and every day, voice traffic is very much “big data” offering a world of insights to those who choose to look deeply. Voice analytics promises to measure customer emotion in each call, differentiating between happy, frustrated and other customer moods.

Analytics 40

Analytics Telecommunications Big data Customer emotions 40

Outsource Consultants

DECEMBER 21, 2023

This time of year is crucial for many industries. We’ve written extensively about how BPO partners are changing the industry. For instance, leading BPOs now employ advanced AI-driven analytics to personalize customer interactions, a concept barely conceivable three years ago. Today, they’re innovation hubs.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

AWS Machine Learning

OCTOBER 5, 2023

Large language models (LLMs) have captured the imagination and attention of developers, scientists, technologists, entrepreneurs, and executives across several industries. Karthick has a PhD in Industrial and Systems Engineering with a minor in Operations Research from North Carolina State University. He founded StylingAI Inc.,

Scripts 122

Scripts Big data Engineering SaaS 122

TechSee

NOVEMBER 20, 2018

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Data Analytics: From reactive to predictive response. Every time technician is dispatched, the company incurs a significant expense.

Technology 153

Technology Analytics Enterprise Call Center 153

C3Centricity

DECEMBER 1, 2020

The Age of the Customer and the Fourth Industrial Revolution. However, The World Economic Forum reported a few years ago that we are now on the brink of the “ Fourth Industrial Revolution ” which is blurring the lines between physical, digital and biological spheres. ” in this article from Industry Week.

Marketing 71

Marketing Big data Customer centricity B2C 71

CSR Inc.

APRIL 2, 2017

Surrounded by ever more powerful technologies, we are clearly living in the era of big data collection and analysis. Defining Call Center Analytics What, exactly, are call center analytics, and how do they impact call center QA? Analytics are the information that results from analysis of data or statistics.

Call Center 48

Call Center Analytics Big data First call resolution 48

C3Centricity

MARCH 15, 2018

Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! However, in working with clients around the world and in numerous industries, I have found that many are lost by the wealth of information that is available to them. Find out more in this excellent article on Forbes.

Big data 83

Big data Analytics Personalization CRM 83

Natalie Petouhof

OCTOBER 20, 2015

Tweet Teradata announced two new breakthrough software capabilities that empower business users to uncover and operationalize the insights hidden within Internet of Things (IoT) data. Even the most technology-savvy organizations recognize that extracting value from data generated by the IoT is a difficult, skills-intensive process.

Analytics 40

Analytics Big data Self service Healthcare 40

ShepHyken

AUGUST 28, 2017

While the article’s title appears to be focused on contact and support centers, the concepts can be used by any type of business in any industry. Ideas like understanding industry benchmarks and using feedback are for everyone. This is a great article from my friends at Fonolo! There is plenty of information here to digest.

Customer Service 207

Customer Service Contact Center Benchmark Big data 207

The Northridge Group

MARCH 21, 2022

Authored by Daniel Fenton , Director, Enterprise Accounts and Molly Clark , Senior Director, Operational Analytics. The Cellular Telecommunications Industry Association (CTIA) reports that, in 2019, America’s wireless industry contributed $690.5 The value of reducing repeat calls. billion to U.S. To learn more, contact us.

Wireless 127

Wireless Contact Center Analytics Average Handle Time 127

Customer Interactions

MARCH 11, 2013

Organizations are similarly challenged by the overflow of Big Data from transactions, social media, records, interactions, documents, and sensors. But the ability to correlate and link all of this data, and derive meaningful insights, can offer a great opportunity. So what about the security industry?

Big data 40

Big data Banking Analytics Best practices 40

CSM Magazine

NOVEMBER 30, 2016

Customer insight, data & analytics have become an integral part of customer experience. In The Big Book of Customer Insight, Data & Analytics , CX Network looks look at the rapid way the industry has accelerated in recent years and how these changes have impacted upon customer experience strategies across the globe.

Analytics 40

Analytics Big data Metrics Marketing 40

ShepHyken

DECEMBER 12, 2016

Boomtrain) Artificial Intelligence, machine learning, and big data analytics have been around for a while in the B2B world. You’ll find good information, some stats and facts and insights from some of the top customer service and experience experts in the industry. by Tara Thomas.

Customer Service 273

Customer Service Chatbots Contact Center Metrics 273

NobelBiz

APRIL 30, 2024

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. Providing Real-Time Customer Insights AI tools process and analyze vast amounts of data in real-time, providing call centers with immediate insights into customer behaviors and trends.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. Providing Real-Time Customer Insights AI tools process and analyze vast amounts of data in real-time, providing call centers with immediate insights into customer behaviors and trends.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

Vistio

OCTOBER 5, 2021

You have a unique view on the CX industry as a former technology director. Normally the work that I’m doing, yeah, it does sort of split between my own personal pet sort of projects, the latest book I’m working on or something, and the kind of working with industry leaders. Thanks for joining me.

Contact Center 52

Contact Center Chatbots Banking Technology 52

Mindtouch

SEPTEMBER 26, 2016

This week’s topic is Analytics Cloud (Wave), a recently introduced business intelligence cloud that provides a cohesive view into all of your other Salesforce Clouds. If you’ve been reading the rest of this series thus far, you know what I’m going to say: there’s a simple way to make Analytics Cloud do more.

Analytics 59

Analytics Big data Customer Experience Sales 59

NICE inContact

JUNE 30, 2016

Speech Analytics allows customer support organizations to analyze audio of customer interactions for mentions of keywords or phrases, call themes, as well as the sentiment and emotions of callers. One reason for the struggle with Speech Analytics is a lack of in-house analytical talent. Customer Experience is a BIG Puzzle.

Analytics 49

Analytics Contact Center Technology First call resolution 49

AWS Machine Learning

NOVEMBER 20, 2024

Amazon S3 is an object storage service that offers industry-leading scalability, data availability, security, and performance. This custom knowledge base that connects these diverse data sources enables Amazon Q to seamlessly respond to a wide range of sales-related questions using the chat interface. Akchhaya Sharma is a Sr.

Sales 89

Sales Engineering Big data Enterprise 89