JustCall

APRIL 26, 2022

Whether compiling prospects’ data, refining ideal customer profiles (ICP), or figuring out action items – the AI’s analytical strength continually improves sales efficiency. Augmented Analytics. Augmented analytics provides a complete picture of prospects in a flash. Easier Upselling/Cross-selling.

Sales 52

Sales B2B Upselling Chatbots 52

JustCall

MARCH 28, 2023

By involving them in customer satisfaction, revenue generation, and growth-related metrics, agile approaches empower support teams to redefine their roles within the organization and contribute to revenue-generating activities like retention, upselling, and cross-selling. Try JustCall for free. Start your 14-day free trial.

Customer Service 52

Customer Service Chatbots Analytics Advertising 52

Natalie Petouhof

SEPTEMBER 3, 2015

Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Bluenose helps companies spot opportunities to deepen engagement with customers and maximize revenue through renewals and upsells. Source: Bluenose.

Management 40

Management Sales SaaS Engineering 40

Talkdesk

AUGUST 7, 2017

Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . These companies are able to identify customers who value the product or service and turn them into upsell opportunities. This piece was originally written by Ernest Wong for Opentalk magazine.

Metrics 40

Metrics Customer Service Advertising Upselling 40

Talkdesk

AUGUST 7, 2017

Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . These companies are able to identify customers who value the product or service and turn them into upsell opportunities. This piece was originally written by Ernest Wong for Opentalk magazine.

Metrics 40

Metrics Customer Service Advertising Upselling 40

Amity

JUNE 8, 2016

And yes, most CRM products provide their users with a means to capture activities associated with a sales process, demographic data about the customer, and their purchasing history. Too many companies fall prey to the belief that the combination of software, data, and analytics is the answer. It isn’t.

CRM 67

CRM Journey mapping B2C Government 67

Enghouse Interactive

JULY 10, 2018

The goal is to not have members repeating themselves every time they interact with your company.Not only does the 360 degree view allow for easier service but it also allows you to anticipate members needs, and then upsell. Use journey analytics to drive better experiences. What are journey analytics? Read the full study here.

Self service 40

Self service CRM Contact Center Analytics 40

NobelBiz

MAY 10, 2022

Freeing agents’ time allows them to focus on higher-value tasks like upselling. Leveraging call center analytics Contact centers have a significant quantity of data on their clients in the age of big data. All of this squandered time equals greater fees for your agents.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

SmartKarrot

JUNE 23, 2020

So much so, that now behavioural data and behavioural analytics are considered the secret ingredients for product led growth. . But what are behavioural data and behavioural analytics? . Behaviour data is essential for behaviour analysis. It helps organise, segment and make sense of your raw behavioural data.

Analytics 10

Analytics SaaS Upselling Entertainment 10

SmartKarrot

OCTOBER 13, 2020

Create a right CI strategy Invest in data analytics technology Transform data into cross-functional information. To begin with, you must list out all the possible channels through which you can access customer data. Invest in Data Analytics Technology. This is how you can implement CI in your organization.

Customer centricity 10

Customer centricity SaaS Analytics Customer retention 10

Totango

SEPTEMBER 1, 2022

In general, QBR meetings help ensure that SaaS clients receive the value they’re paying for from their software provider, promoting higher subscription renewal, upsell, and referral rates. Overall, the benefits of SaaS QBRs boil down to higher subscription renewal rates and more revenue from upsells and referrals.

SaaS 104

SaaS Journey mapping Upselling Best practices 104