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Considering switching to a cloud-based callcentersolution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. That is: if you’re using something, you pay for it; and if not, you don’t.
But most businesses and brands are better served by an outsourced callcenter, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the callcenter. For example, a company in the US may have an offshore callcenter in India or the Philippines.
With innovation and technological support from both cultural and governmental influences, it’s created a strong sense of agency, innovation and development for callcentersolutions. For more ideas on key metrics to track, read our breakdown of most important KPIs for callcenters.
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