Analytics Bilingual agents Service level 
Global Response
APRIL 17, 2023
Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. What do their QA processes and customer analytics look like?
Global Response
JUNE 20, 2023
After clearing the backlog quickly and efficiently, we were able to help ASICS continue to scale—from 20 Global Response agents, to 30 and then to 40—while expanding their customer service channels, preventing backlogs, meeting customer demands and improving service levels.
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