NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Contact center software Scripts 98

DMG Consulting

MAY 15, 2018

Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Spearline

JUNE 2, 2022

Hybrid working models are here to stay One of the most obviously pandemic-driven contact center trends, is growth of remote and hybrid working for contact center agents. Contact centers – including business processing outsourcing (BPO) call centers – are now typically operating a hybrid model.

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

Serenova

APRIL 7, 2020

Using Serenova’s cloud contact center solution, our professional services team configured a dedicated cloud tenant for the internal IT team exclusively supporting the new WFH agents in under two hours. With this , you’ll have a compelling case with actual data needed to support a full transition to the cloud.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

CSM Magazine

JUNE 14, 2022

Utilising more than 60 AWS services, the Calabrio ONE WFO suite brings the cloud advantages of performance, security, agility, scalability, reliability, and ease of use to organisations in South Africa from start-ups to enterprises & Business Process Outsourcers (BPOs).

Cloud contact 59

Cloud contact Banking Business Process Outsourcing Employee engagement 59

CSM Magazine

OCTOBER 6, 2021

a Japan-based business process outsourcing giant with a presence in 30 countries and regions is now able to deliver effortless customer experiences on behalf of its clients after implementing the Avaya OneCloud CCaaS platform with conversational AI. Avaya today announced that transcosmos inc.,

Business Process Outsourcing 52

Business Process Outsourcing Virtual Agent Self service Cloud contact 52

Serenova

JANUARY 7, 2020

So, we created a true cloud contact center solution that could. Today, that solution unifies everything from customer engagement to quality management to analytics. Serenova’s roots are in the contact center. We started as a business process outsourcer (BPO) before we evolved into a technology company.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64