Analytics Business Process Outsourcing contact center solutions 
CCNG
AUGUST 28, 2024
While almost all industries are going digital, there’s one industry that is leading the charge in the digital revolution, i.e., Contact Centers. By rapidly embracing digital tools like AI, Analytics, and Automation, contact centers are completely changing how they function and deliver customer experience.
DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations.
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Hodusoft
DECEMBER 26, 2024
Why Every BPO Needs an Omnichannel Contact Center for Success? You know it’s the abbreviation for Business Process Outsourcing. Better Data Integration and Analytics Omnichannel contact centers enable better data integration by consolidating customer interactions across all channels into a unified platform.
TechSee
FEBRUARY 27, 2018
of the workforce—work from home at least half the time, Global Analytics Workplace reports, many of them in customer service roles. The market has already produced a number of models for Customer Service as a Service, with a range of automated business processes and systems that support customer service. As of 2017, roughly 3.7
Serenova
APRIL 7, 2020
A Fully Supported WFH Solution Live in Just Two Hours. Using Serenova’s cloud contact center solution, our professional services team configured a dedicated cloud tenant for the internal IT team exclusively supporting the new WFH agents in under two hours. Our roots are in the contact center.
Talkdesk
NOVEMBER 25, 2020
Choose a cloud-native contact center technology For effortless seasonal scaling, businesses need a contact center solution that is easy to use and requires minimum training, resulting in fast adoption. Talkdesk CX Cloud™ is the first end-to-end solution for delivering a great customer experience (CX).
TeleDirect
MARCH 12, 2018
One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO). Thanks to intuitive built-in call center technology, TeleDirect give you seamless lead generation. So what’s their secret to success? Outbound communication.
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