NobelBiz

FEBRUARY 15, 2023

You must assist the call center in ensuring the accuracy of its quality measurement procedures. Calibration sessions serve this purpose for call centers. This article decodes the function and best practices for call calibration. Key Points: Call Center Calibration measures how well the call center works as a whole.

Calibration 52

Calibration Call Center Call Logging Quality management 52

DMG Consulting

AUGUST 26, 2024

GenAI Is Revolutionizing Conversation Analytics View this article on the publisher’s website The conversation analytics IT sector is strong and picking up momentum, due in large part to generative artificial intelligence (genAI)’s contributions.

Analytics 48

Analytics Contact Center Quality management Calibration 48

DMG Consulting

JANUARY 10, 2019

Question: We’re implementing analytics-enabled quality management to perform automated evaluation of customer interactions. Do we still need to do calibration sessions? Calibration is a critical component of a successful AQM program, as it is in a traditional QM process.

Calibration 48

Calibration Quality management Best practices Analytics 48

NobelBiz

APRIL 3, 2023

Call center quality management (QM) is an essential process that helps businesses ensure their call centers are meeting customer expectations and delivering quality services. This comprehensive article will dive deep into call center quality management. Why is Call Center Quality Management Important?

Quality management 52

Quality management Call Center Management Calibration 52

AWS Machine Learning

JUNE 18, 2024

Afri-SET engages with air quality sensor manufacturers , providing crucial evaluations tailored to the African context. Through evaluations of sensors and informed decision-making support, Afri-SET empowers governments and civil society for effective air quality management.

Calibration 124

Calibration Engineering Government Analytics 124

Playvox

JANUARY 25, 2024

Workforce optimization tools automate the operational performance management processes, providing added muscle to workforce management (WFM), quality management (QM), agent coaching , analytics, and reporting. However, the two main components are Quality Management and Workforce Management.

Contact Center 77

Contact Center Coaching Quality management Schedule adherence 77

COPC

SEPTEMBER 30, 2022

RevealCX enables quality management best practices in all areas such as calibration, closed-loop feedback, action planning and robust analytics to drive performance improvement efforts. First awarded this prestigious recognition in March 2021, COPC Inc. About COPC Inc.

Calibration 64

Calibration Best practices Benchmark Quality management 64