Fonolo

NOVEMBER 10, 2020

“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. Team leaders will need quick and efficient ways of managing and motivating their distributed employees, requiring reliable analytics on agent and customer satisfaction.”

Contact Center 135

Contact Center Consulting Consulting call center association 135

Expivia

MAY 9, 2021

Whether you’re building a contact center or you’re running an established call center, you need call quality monitoring. Invest in a Speech Analytics Software. Speech Analytics is an invaluable tool for call centers. You can use speech analytics to check more than just KPIs.

Call Center 98

Call Center Education call center association Contact Center 98

Expivia

APRIL 1, 2021

There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. Recorded Calls help you Have a Great Season. CALL CENTER MONITORING USING LIVE CALLS.

Quality management 52

Quality management Call Center Management Coaching 52

Expivia

MAY 13, 2021

Whether you’re building a contact center or you’re running an established call center, you need call quality monitoring. Invest in a Speech Analytics Software. Speech Analytics is an invaluable tool for call centers. You can use speech analytics to check more than just KPIs.

Call Center 52

Call Center Education call center association Contact Center 52