Analytics Call center experience contact center solutions 
ShepHyken
OCTOBER 25, 2019
This week we feature an article by Matthew Smollen who says e nsuring your clients have an amazing call center experience when interacting with your brand is one of the best ways to encourage repeat and referral business. Use effective analytics to maximize your exposure to the best potential candidates. Target Posting.
Revation Systems
OCTOBER 2, 2019
Our newest AI solution, Reva Agent Advisor, is a human-connected bot that helps organizations to improve their customers’ experience as part of Revation Systems’ cloud-based contact center solution ( LinkLive 9.0 ) update.
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AWS Machine Learning
DECEMBER 21, 2023
In this post, we address four common use cases: Creating new call scripts Enhancing an existing call script Automating post-call tasks Post-call analytics Throughout the post, we use large language models (LLMs) available in SageMaker Canvas powered by Amazon Bedrock.
Revation Systems
OCTOBER 2, 2019
Our newest AI solution, Reva Agent Advisor, is a human-connected bot that helps organizations to improve their customers’ experience as part of Revation Systems’ cloud-based contact center solution ( LinkLive 9.0 ) update.
VocalCom
JUNE 22, 2020
The COVID-19 pandemic accelerated this existing trend: while the crisis was raging, a survey by Gartner revealed that 41% of employees expected to be more likely to work remotely at least some of the time after the pandemic, while a survey by Global Workplace Analytics showed that 77% of the workforce wanted to work from home (“WFH”) after it.
NobelBiz
OCTOBER 17, 2023
Our contact center software solution cost-effective, attracts top talent, and boosts customer service while allowing agents to work comfortably from home. Contact Center Data Analytics In today’s data-driven world, call centers generate vast amounts of data from every interaction.
NobelBiz
MARCH 19, 2024
Integrated with real-time data feeds and up-to-the-second analytics, these dashboards offer supervisors a holistic view of agent performance across multiple teams and channels. Customizable features enable alignment with unique business needs, empowering supervisors to respond swiftly to changing dynamics.
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