Analytics call center professionals White Paper 
Fonolo
APRIL 24, 2018
About: This is a two-for-one deal from cloud call center vendor Five9. They commissioned Zogby Analytics to ask questions about the modern customer experience to two distinct groups: consumers and business decision makers (BDMs). Who wrote it: Call Centre Helper. Our favorite chart: Customer Service Index Report.
Fonolo
APRIL 24, 2018
About: This is a two-for-one deal from cloud call center vendor Five9. They commissioned Zogby Analytics to ask questions about the modern customer experience to two distinct groups: consumers and business decision makers (BDMs). Who wrote it: Call Centre Helper. Our favorite chart: Customer Service Index Report.
Callminer
JULY 30, 2020
Eureka Alert provides real-time insights while calls are still in progress, helping agents to de-escalate emerging issues to proactively prevent formal complaints. Meet Our Panel of Customer Service Experts & Call Center Pros: ? Laurie Guest, CSP. ?
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