Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Calabrio

APRIL 12, 2021

Aaron Jacobs is Director of Workforce Optimization & Analytics for GE Appliances, which is one of the largest appliance companies in the U.S. AJ was well on his way to developing a cohesive WFM plan for GE Appliances contact centers when COVID-19 hit. That challenge, however, wasn’t the only one caused by the pandemic.

Social media contact 59

Social media contact contact center workforce Contact Center Call Center 59

3CLogic

MARCH 12, 2021

Customer experience (CX) is the sum of all interactions a customer has with an organization, whether that be when they use the product or service, when they email the help desk for support, or when they come across the company on social media. Monitor Call Quality with Reporting and Analytics.

Contact Center 52

Contact Center Customer Experience Social media contact Call Center 52

Avaya

APRIL 9, 2019

Sports apps that deliver digital tickets, offers, upgrades, gaming, social, analytics and premium content will become more valuable as teams widen their fan base to engage global virtual fans. Integrated Call Centers Contact centers have the opportunity to redefine the fan experience.

Entertainment 51

Entertainment Social media contact Contact Center Wait times 51