EPIC Connections

FEBRUARY 19, 2019

Successfully implementing any automation technology requires that you first design smart processes and call flows to reach the end goal of increased efficiencies and lower operating costs. We solved it! A case study: A major financial company had automation, but the system was outdated. We solved it!

Contact Center 54

Contact Center Call flow Interactive Voice Response Self service 54

Dialer 360

OCTOBER 31, 2024

From automatic redialing to voicemail drop, agents save their time and focus on a conversation that matters most Conversation AI Voicebot Streamline call flow and handle a large volume of calls during AEP season with automated customer support. So, agents talk with potential enrollees instead of waiting for messages to play out.

Call Center 31

Call Center voip Complaint resolution Analytics 31

AWS Machine Learning

NOVEMBER 28, 2022

The goal of SageMaker Experiments is to make it as simple as possible to create experiments, populate them with trials, and run analytics across trials and experiments. You can use the following event to run a test call: { "flow": "[280, 300]", "pressure": "[69, 70]", "simulations": "10", "no_of_trials": "10", "train_error_weight": "1.0" }.

Scripts 98

Scripts Accountability Call flow Consulting 98

Enghouse Interactive

SEPTEMBER 3, 2021

Increases productivity by improving call flows. Increases Operational Agility. Easily engage with appropriately skilled resources wherever they may be.

contact center solutions 68

contact center solutions Contact Center Call flow Enterprise 68

JustCall

JANUARY 25, 2022

The most notable features to watch for in a business phone system are: Virtual Phone Calls Auto Attendant Smart Call Routing Business Text Messaging Call Analytics and Conversation Intelligence Call Recording Local, International & Toll-free Calling Conference Calling. Plan Call Flows.

voip 52

voip Call flow Wireless Accountability 52

3CLogic

APRIL 17, 2023

A simple example of IVR is when a patient calls their healthcare provider and interacts with a list of pre-recorded options before actually speaking to someone, such as, “Press ‘1’ to schedule an appointment, Press ‘2’ to refill a prescription,” and so on.

Interactive Voice Response 52

Interactive Voice Response Self service CRM Contact Center 52

Hodusoft

JULY 16, 2021

HoduCC call and contact center present an innovative solution for call centers and contact centers, which can be customized as per the business needs and industry standards. . Key Features of HoduCC Call and Contact Center Solution. Call recording lets you monitor calls through recordings. Auto dialer .

Contact center software 52

Contact center software Contact Center Call Center Interactive Voice Response 52

NobelBiz

FEBRUARY 7, 2022

Reporting is essential for managing your IVR system To improve your IVR over time and tailor your contact center services to customers’ issues, it is critical to examine your call flows and callers’ behavior. But the debate is still out in trying to determine if this should remove post-call analytics.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

Balto

FEBRUARY 6, 2023

It’s crucial to have direct experience of things like call flows, processes, and winning behavior. Figure 5: Job Satisfaction by Rate of Internal Promotion “100% of our supervisory roles below director level were internal promotions.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

JustCall

MARCH 23, 2023

It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. Multi-level IVR is a virtual receptionist connecting incoming calls to different departments. IVR Call Flows The IVR call flow is an important element that drives an efficient IVR system.

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52