aircall

MAY 19, 2017

Employee engagement. Regularly gauging employee satisfaction and engagement is an often neglected in favor of more revenue-driven performance metrics. However, engaged employees perform better: they’re more focused on the right deals, more persistent, more effective, and generally on top of their game.

Sales 81

Sales Call Logging CRM Metrics 81

Zingtree

MARCH 22, 2018

This can require observation, insight and analytics tools to identify this knowledge. – Lowering the Time to Competency for new employees. – More accurate call logging, and reduced after-call work (ACW). – Increased Employee Engagement. . – Increased Employee Engagement.

Call Center 58

Call Center Management Average Handle Time Call Logging 58

JustCall

AUGUST 10, 2022

The Avoxi tool is ideal for organizations having anywhere between 51 to 1000 employees. If you have specific call logging, call recording, and call routing Avoxi is a good choice. Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

aircall

MAY 19, 2017

Employee engagement. Regularly gauging employee satisfaction and engagement is an often neglected in favor of more revenue-driven performance metrics. However, engaged employees perform better: they’re more focused on the right deals, more persistent, more effective, and generally on top of their game.

Sales 48

Sales Call Logging CRM Metrics 48

aircall

MAY 19, 2017

Employee engagement. Regularly gauging employee satisfaction and engagement is an often neglected in favor of more revenue-driven performance metrics. However, engaged employees perform better: they’re more focused on the right deals, more persistent, more effective, and generally on top of their game.

Sales 48

Sales Call Logging CRM Metrics 48

Interaction Metrics

MARCH 20, 2025

Winner: Medallia Medallia sits at the forefront of all-in-one enterprise CX because it unifies just about every feedback channelsurveys, social, web, video, call centers, text analyticsinto a single, comprehensive platform. The platforms AI automates 40% of repetitive tasks (like call transcriptions), so agents can focus on resolving issues.

Enterprise 62

Enterprise Surveys Analytics Feedback 62