AWS Machine Learning

FEBRUARY 14, 2024

Retail – Prompt engineering can help retailers implement chatbots to address common customer requests like queries about order status, returns, payments, and more, using natural language interactions. First, the user logs in to the chatbot application, which is hosted behind an Application Load Balancer and authenticated using Amazon Cognito.

Engineering 122

Engineering Chatbots Accountability Enterprise 122

Inbenta

MARCH 25, 2020

My company would like to set up an AI chatbot. Retrieval of personal information/documents; Increase conversion rate. For example: reducing the volume of incoming emails by 20 to 30%, top 5 themes handled by the bot, number of quotes generated thanks to the chatbot. Structure your AI chatbot team and assign them missions.

Chatbots 89

Chatbots Self service Analytics Metrics 89

AWS Machine Learning

OCTOBER 14, 2024

With recent advances in large language models (LLMs), a wide array of businesses are building new chatbot applications, either to help their external customers or to support internal teams. This may be useful for later chat assistant analytics. Generate a grounded response to the original question based on the retrieved documents.

Chatbots 109

Chatbots APIs Engineering Healthcare 109

AWS Machine Learning

JULY 1, 2024

Generative artificial intelligence (AI)-powered chatbots play a crucial role in delivering human-like interactions by providing responses from a knowledge base without the involvement of live agents. These chatbots can be efficiently utilized for handling generic inquiries, freeing up live agents to focus on more complex tasks.

Self service 109

Self service Chatbots Accountability Finance 109

Solvvy

SEPTEMBER 10, 2020

The utilization of customer support chatbots for fin-tech companies allows for scaling the business rapidly while keeping costs in check and providing top-notch support to users. Solvvy’s complete customer support chatbot and automation platform is a user-friendly way for customers to get fast, specific answers on their own.

Chatbots 62

Chatbots Customer Support Education Self service 62

Mindtouch

DECEMBER 18, 2018

There are good chatbot experiences, and there are bad chatbot experiences. Bad chatbot experiences serve up irrelevant content, ignore (or are incapable of parsing) context, and leave customers frustrated. Optimizing content for chatbots. How, then, do organizations create the kind of content chatbots actually like?

Chatbots 54

Chatbots Journey mapping Self service Analytics 54

Help Scout

MAY 18, 2021

Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. One of the benefits of a stand-alone tool is that — with its singular focus — it may be able to offer more in-depth analytics specifically about chat.

Customer Support 116

Customer Support Chatbots Self service Analytics 116

AWS Machine Learning

MARCH 1, 2024

It enables searching over both the content of documents and their underlying meaning. For example, if you have want to build a chatbot for an ecommerce website to handle customer queries such as the return policy or details of the product, using hybrid search will be most suitable.

APIs 116

APIs Finance Chatbots Enterprise 116

AWS Machine Learning

MARCH 28, 2024

If you’re implementing complex RAG applications into your daily tasks, you may encounter common challenges with your RAG systems such as inaccurate retrieval, increasing size and complexity of documents, and overflow of context, which can significantly impact the quality and reliability of generated answers.

Telecommunications 120

Telecommunications Healthcare Transportation Accountability 120

Inbenta

DECEMBER 14, 2021

And chatbots that harness artificial intelligence (AI) and natural language processing (NLP) present a huge opportunity. In a market where policies, coverage, and pricing are increasingly similar, AI chatbots give insurers a tool to offer great customer experience (CX) and differentiate themselves from their competitors.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

TechSee

JUNE 25, 2019

Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. Companies can use biometrics to verify warranties, ensuring that customers receive service for their devices without requiring them to save receipts or warranty documentation.

Technology 122

Technology Customer Service Gamification Contact Center 122

AWS Machine Learning

JANUARY 7, 2025

Use case In this example of an insurance assistance chatbot, the customers generative AI application is designed with Amazon Bedrock Agents to automate tasks related to the processing of insurance claims and Amazon Bedrock Knowledge Bases to provide relevant documents. Figure 1 depicts the systems functionalities and AWS services.

Chatbots 92

Chatbots Management APIs Best practices 92

CCNG

OCTOBER 19, 2022

Forrester, 2016) 39% of companies don’t keep a documented list of customer experience projects that are currently underway. Zendesk, 2022) 63% of customers are happy to be served by a chatbot if there is an option to escalate the conversation to a human. 44% of respondents’ organizations plan to use journey analytics more, as well.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

ShepHyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. It can also improve the chatbot experience on websites and provide personalized content to customers based on their history.

Surveys 190

Surveys Education Enterprise Technology 190

AWS Machine Learning

NOVEMBER 10, 2023

LLMs are capable of a variety of tasks, such as generating creative content, answering inquiries via chatbots, generating code, and more. Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to uncover information in unstructured data and text within documents.

APIs 104

APIs Chatbots Analytics Personalization 104

TeleDirect

JANUARY 20, 2025

These centers now utilize AI-driven tools to manage routine inquiries through chatbots powered by natural language processing (NLP). Predictive Analytics takes this a step further by analyzing big data to anticipate customer needs, streamline workflows, and deliver personalized responses.

Call Center 79

Call Center Big data call center workforce Technical Support 79

Solvvy

OCTOBER 23, 2020

Chatbots and automated support are crucial to ensuring exceptional customer experiences. Solvvy’s complete chatbot creates opportunities for eCommerce companies to serve their customer’s needs. How do chatbots benefit internet retailers? Addressing Customer Needs Instantaneously .

Chatbots 48

Chatbots Customer Experience Self service Analytics 48

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational.

Self service 112

Self service APIs Transportation Contact Center 112

TechSee

AUGUST 28, 2018

In Assisted Service mode, agents benefit from a range of sophisticated AI technologies, such as smart routing and classification, content identification, predictive analytics, and smart monitoring and training. These technologies empower agents with automation capabilities, allowing them to enhance their customer care reach.

Customer Service 95

Customer Service Self service Customer Care Interactive Voice Response 95

AWS Machine Learning

JULY 17, 2024

You can pick from System, User, or Chatbot. The following is an example that trains a chatbot to answer questions. For the sake of readability, the document spans over multiple lines. A message consists of the following parts: role – This specifies the current speaker. content – This contains the content of the message.

Enterprise 110

Enterprise Chatbots Healthcare Finance 110

Comm100

NOVEMBER 15, 2022

As today’s consumers increasingly prefer to get support digitally, organizations are meeting these expectations by offering a range of digital customer service channels, from live chat and chatbots to SMS. You can check out just how easy it is to integrate with Comm100 with our API documentation. Quickest route to market.

APIs 87

APIs Chatbots Customer retention Analytics 87

AWS Machine Learning

NOVEMBER 17, 2023

The Retrieval-Augmented Generation (RAG) framework augments prompts with external data from multiple sources, such as document repositories, databases, or APIs, to make foundation models effective for domain-specific tasks. About the authors Igor Alekseev is a Senior Partner Solution Architect at AWS in Data and Analytics domain.

APIs 104

APIs Enterprise Big data Chatbots 104

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. View this document on the publisher’s website. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. The future of this process is analytics-enabled QM (AQM). By Donna Fluss.

Analytics 48

Analytics Quality management Enterprise Virtual Agent 48

aircall

JULY 7, 2021

You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. . When you use analytics to provide a memorable, positive customer experience, you’ll not only see a spike in customer satisfaction rates.

Call Center 62

Call Center Analytics Self service Sales 62

CSM Magazine

NOVEMBER 26, 2024

Borrowers can even upload required documents directly to the portal, which speeds up the approval process and eliminates the need for physical copies. Artificial Intelligence and Chatbots Artificial intelligence (AI) and chatbots are improving customer service by providing instant support and answering common questions.

Technology 52

Technology Customer Service Real estate Chatbots 52

AWS Machine Learning

MAY 14, 2024

We built the RAG solution as detailed in the following GitHub repo and used SageMaker documentation as the knowledge base. You can build such chatbots following the same process. Amazon SageMaker Sample and used Amazon SageMaker documentation as the knowledge base. You can easily build such chatbots following the same process.

Chatbots 99

Chatbots Feedback Engineering Entertainment 99

AWS Machine Learning

JUNE 13, 2023

In our case, it was scattered across our internal wiki and various document files. We can easily import documents from a variety of media, including groupware, wikis, Microsoft PowerPoint files, PDFs, and more, without any hassle. One of the initiatives we took with the launch of Amazon Kendra was to provide a chatbot.

Chatbots 80

Chatbots Engineering Enterprise APIs 80

AWS Machine Learning

DECEMBER 13, 2024

New ad products across diverse markets involve a complex web of announcements, training, and documentation, making it difficult for sales teams to find precise information quickly. We developed an agentic workflow with RAG solution that revolves around a centralized knowledge base that aggregates Twitch internal marketing documentation.

Sales 78

Sales Advertising Engineering APIs 78

Mindtouch

AUGUST 21, 2019

This might include documentation, policies, procedures, and any other relevant expertise and experience provided by individual workers across an organization. This might include documentation, policies, procedures, and any other relevant expertise and experience provided by individual workers across an organization.

Management 88

Management Self service Chief Customer Officer Chatbots 88

ROI CX Solutions

JANUARY 9, 2025

Chatbots and virtual assistants Remember the clunky chatbots that barely understood “yes” or “no” responses? Today’s automated services are far more sophisticated chatbots and powerful virtual assistants. Modern chatbots do more than just answer basic questions. Those days are long gone.

Customer Service 52

Customer Service Interactive Voice Response Chatbots Analytics 52

Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. This is the next generation in the Generative AI Chatbot.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

TechSee

FEBRUARY 12, 2018

Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. customer exhibitors at MWC 2018: Verto Analytics. Virtual Customer Assistants.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. customer exhibitors at MWC 2018: Verto Analytics. Virtual Customer Assistants.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

HGS

MAY 20, 2018

A recent report by Gartner predicted that within just four years, 72% of customer interactions will involve an emerging technology such as machine learning applications or chatbots. This transformation has not however followed at the same pace in the public sector.

Government 100

Government Customer Service Chatbots Self service 100

Avaya

APRIL 10, 2019

2 technology they expect to transform Digital Customer Experience (DCX), behind customer success analytics tools. Still, I frequently hear customers say: “AI is all hype,” to which I respond with documented ways companies are using AI today and finding huge success. IT and business leaders rate Artificial Intelligence (AI) as the No.

Contact Center 71

Contact Center voip Analytics Virtual Agent 71