AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. The end goal was to create a chatbot that would seamlessly integrate publicly available data, along with proprietary customer-specific Q4 data, while maintaining the highest level of security and data privacy.

Chatbots 121

Chatbots APIs Engineering CRM 121

Comm100

APRIL 2, 2024

A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential. This analytical approach allows businesses to make informed decisions about where changes will have the most impact on customer satisfaction.

Wait times 105

Wait times Feedback CRM Surveys 105

Interactions

JULY 9, 2024

IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenue potential.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Interactions

JULY 9, 2024

IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenue potential.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

SmartKarrot

MAY 11, 2023

Conversation Intelligence: Unraveling the Power of Data Conversation intelligence primarily focuses on leveraging data and analytics to gain insights from human-to-human conversations. Additionally, Google Dialogflow allows the integration of many other Google-based tools such as Google Cloud and Google Analytics.

Real estate 10

Real estate Chatbots APIs Analytics 10

Comm100

FEBRUARY 5, 2018

Another popular way for businesses to automate their live chat software is through artificial intelligence (AI) — or in other words, with a Chatbot. A Chatbot is a machine-operated service that acts like a customer service agent, helping customers with everyday queries. Email marketing (mass-marketing via email).

CRM 58

CRM Marketing Multichannel Self service 58

Cincom

JANUARY 30, 2025

This flexibility allows businesses to offer personalized pricing, attract a broader audience, and maximize revenue potential. It serves as the engine driving smooth revenue collection, customer trust, and overall organizational growth. 4- Cloud-Based Billing Systems Cloud technology has redefined accessibility and scalability.

CRM 40

CRM Banking Healthcare SaaS 40