Blueship Call Center

DECEMBER 19, 2024

Beyond cost-cutting: Strategic value Although one of the main advantages of outsourcing is cost reduction, there are many other advantages as well. They are strategic partners who assist companies in adapting to shifts in customer needs without having to deal with the hassle of internally recruiting and training employees.

outsourcing 74

outsourcing Call Center Healthcare Education 74

Calabrio

MARCH 25, 2025

Analytics Contact center trends in 2025: Six key takeaways from the State of the Contact Center report Share The contact center industry is at a crossroads. 59% of contact centers using chatbots, and 30% plan to in the future. How successful have these efforts been?

Contact Center 52

Contact Center Self service Strategic Value Metrics 52

Playvox

MARCH 19, 2024

From eliminating manual, repetitive tasks for agents to leveraging natural language processing (NLP) and AI with chatbots and phone support, contact center AI provides numerous opportunities to transform CX — and the bottom line. What Is Contact Center AI? But it goes beyond enabling automation.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Expivia

FEBRUARY 18, 2024

It’s about recognizing the strategic value of AI in delivering a superior customer experience, one that goes beyond the limitations of traditional call volumes and efficiency metrics. With a strategic focus on technology and AI, Expivia has redefined what it means to be a BPO partner.

Customer Support 40

Customer Support outsourcing Strategic Value Contact Center 40

ChurnZero

JANUARY 25, 2024

Businesses are realizing the strategic value of customer education in driving product adoption, improving customer success KPIs, and reducing churn. Customer operations roles require strong analytical skills, process improvement expertise, and data management proficiency to optimize workflows and enhance effectiveness.

Education 52

Education Upselling SaaS Consulting 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56