Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 98

Chatbots APIs Analytics Upselling 98

Calabrio

FEBRUARY 14, 2025

Invest in AI and automation When done right, AI-powered chatbots, intelligent virtual assistants, and robotic process automation (RPA) can handle routine enquiries, freeing agents to focus on complex customer interactions. Automation reduces the number of enquiries that have to be handled by live agents, reducing overall cost.

Contact Center 52

Contact Center Average Handle Time Upselling Coaching 52

ROI CX Solutions

APRIL 29, 2025

From chatbots that instantly handle inquiries to advanced analytics that forecast customer needs, AI is unlocking new levels of efficiency, personalization, and satisfaction. Common examples of AI customer service include chatbots , autopilots and copilots, and even some interactive voice response (IVR) menus.

Customer Support 52

Customer Support Interactive Voice Response Chatbots Coaching 52

CSM Magazine

FEBRUARY 5, 2025

24/7 Availability Chatbots and AI tools allow businesses to provide round-the-clock support, while human agents assist during peak hours or when escalations arise. AI Chatbots and Virtual Assistants Chatbots are often the first touchpoint in a hybrid contact center.

Contact Center 52

Contact Center Chatbots Analytics Airlines 52

TMP Direct

OCTOBER 22, 2024

Leveraging advanced technologies like artificial intelligence (AI) and chatbots allows businesses to not only meet but exceed customer expectations, ultimately boosting sales and fostering long-term loyalty. This enhances the shopping experience and increases upselling and cross-selling opportunities. •

Chatbots 52

Chatbots Upselling Sales Analytics 52

Solvvy

MARCH 22, 2022

Thinking of implementing a chatbot but not sure where to begin? Solvvy’s Customer Success Director Jesse Brightman helps businesses identify chatbot implementation strategies that work best for them. Q: First things first: Who within a company should be involved in chatbot implementation?

Chatbots 62

Chatbots Morale Benchmark Upselling 62

ShepHyken

JULY 1, 2022

ChatBots and AI. Grow revenues & increase sales through upselling & cross-selling . Providing the right data and giving the insights and recommendations needed to deliver using an AI-based solution that leverages video analytics. Ways to Improve Customer Experience in Travel Industry. Smart Rooms. Virtual Reality.

Airlines 203

Airlines Upselling Customer Experience Chatbots 203

Totango

APRIL 5, 2022

For example, Totango’s SuccessPlay feature allows you to create automated workflows to follow up on NPS surveys, such as sending an upsell offer or referral invitation to customers who respond with a 9 or 10. Leverage satisfied customer responses for upselling conversions and referrals. Why Do You Need NPS Software?

Upselling 108

Upselling Surveys Analytics Customer retention 108

JivoChat

JUNE 8, 2021

Not sure which is the best upsell app for Shopify? But given that upsell apps can increase revenue by an average of 10-30%. And that it’s 68% more affordable to upsell an existing customer than acquire a new one, you know you can’t afford to miss out any longer. Types of Upsell Apps for Shopify. Bold Upsell.

Upselling 52

Upselling Analytics Sales Personalization 52

Comm100

JANUARY 29, 2021

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve seen chatbot examples. Maybe you even calculated the ROI your specific company can generate by using chatbots. Best Chatbots in 2021: Chatbot providers that stand out from the crowd.

Chatbots 59

Chatbots Technology CRM industry standards 59

Comm100

OCTOBER 30, 2020

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve seen chatbot examples. Maybe you even calculated the ROI your specific company can generate by using chatbots. Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd.

Chatbots 59

Chatbots Technology CRM industry standards 59

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. upselling to the most loyal customers) Process changes (e.g. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI? Why is NPS ® going up or down?

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Comm100

NOVEMBER 15, 2022

As well as growing customer base, partnering with digital communication platforms also helps to increase upsell and overall deal size as sales can offer popular digital channels alongside the hero product. This upselling opportunity is made even easier by the unification of every channel. Increase deal size. Reduce churn.

Upselling 98

Upselling Chatbots Customer retention Analytics 98

Cincom

APRIL 15, 2025

The customer experience management definition extends beyond traditional customer serviceit is an enterprise-wide strategy that integrates AI, automation, and real-time analytics to optimize every interaction across digital and physical touchpoints. AI-driven analytics, machine learning, and NLP enable real-time decision-making.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Our web analytics and CRM platforms take advantage of this inherent luxury. Data Unification. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

CCNG

OCTOBER 19, 2022

Zendesk, 2022) 63% of customers are happy to be served by a chatbot if there is an option to escalate the conversation to a human. Forrester, 2018) 90% of customers prefer to talk to a live service agent over a chatbot. 44% of respondents’ organizations plan to use journey analytics more, as well.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Inbenta

DECEMBER 14, 2021

And chatbots that harness artificial intelligence (AI) and natural language processing (NLP) present a huge opportunity. In a market where policies, coverage, and pricing are increasingly similar, AI chatbots give insurers a tool to offer great customer experience (CX) and differentiate themselves from their competitors.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

Inbenta

MAY 16, 2022

One answer is AI chatbots. In recent years, the ability of AI chatbots to comprehend speech and automate tasks has grown in leaps and bounds. With innovations such as Alexa, Siri, and more, AI chatbots are increasingly being used to perform many menial and tedious tasks that used to bog down the service industry.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

JivoChat

JULY 29, 2021

And 40% of consumers don’t care whether it’s a chatbot or a person providing customer service. So why not delegate some of your customer service tasks to chatbots and free up valuable time for your live agents? But there’s another option: Chatbots with artificial intelligence (AI). What is an AI Chatbot?

Chatbots 52

Chatbots Sales APIs Enterprise 52

Fonolo

FEBRUARY 2, 2023

For example, agent might receive pop-ups on their screen with recommendations on how to upsell the customer or legal topics to avoid. This solution features AI-powered self-service chatbots, as well as intelligent workforce management. 8×8 8×8 is an all-in-one platform that offers speech and customer experience analytics.

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

JivoChat

JUNE 9, 2021

One technology leading the way online is chatbot marketing. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. This means savvy marketers and business people are turning to chatbots and other conversational marketing tools at quickly escalating rates.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

ProProfs Blog

AUGUST 14, 2020

While Google Analytics can help you access such data once collected over a certain time period, live chat gives you insight on real-time customer behavior. That’s because a conversation with chatbot would look something like this: Do you notice how robotic the conversation reads? Tweet this. Download ProProfs Live Chat Mobile App Here!

B2B 174

B2B Analytics Education Feedback 174

Outsource Consultants

APRIL 9, 2025

From predictive analytics and multilingual NLP chatbots to data-enriched personalization, these call centers are setting new standards for global customer experience. AI-driven speech analytics : This tool analyzes customer calls in real-time, providing agents with instant feedback and suggestions to improve interactions.

Call Center 67

Call Center outsourcing Chatbots Analytics 67

Hodusoft

APRIL 24, 2025

Personalized Interactions That Build Loyalty Contact center solutions help agents deliver tailored services by leveraging analytics and AI. 24/7 Availability and Automation AI-driven chatbots and self-service portals ensure that customers can get help anytimewithout waiting for business hours.

Contact center software 52

Contact center software Customer retention Contact Center call center software 52

Cincom

FEBRUARY 14, 2025

4️ Enable AI-Driven Discount Recommendations Leverage predictive analytics to provide reps with optimal discount ranges based on historical data and customer behavior. Without a structured approach, they risk suboptimal recommendations, longer sales cycles, and missed upsell opportunities.

Best practices 40

Best practices Sales CRM Finance 40

Totango

NOVEMBER 15, 2021

For example, you can establish criteria for customers who may be in the market for an upsell offer and set up automated workflows to send promotional emails to this segment of your customer database. By integrating CRM data with your CS platform, you can analyze your customer data and harness it for customer success management.

CRM 117

CRM Upselling SaaS Chatbots 117

Fonolo

APRIL 6, 2020

Whether it’s on social media, chatbot or other AI technology features, it’s important to know what your customers want and use tools that will help you increase your ROI. It has call recording, analytics settings and a host of other integrations. It allows agents to provide better service and give you tools to upsell as well.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

Talkdesk

MARCH 12, 2021

Talkdesk AppConnect (a customer experience solution marketplace) provides one-click integrations to all key features like agent productivity tools, digital channel management, chatbots and automation tools. It reduces the call centers average cost per case and improves upsell opportunities. Speech Analytics.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

SharpenCX

FEBRUARY 24, 2023

That means providing hyperpersonalized service across all channels, from your brick-and-mortar locations, to social media and voice, to chatbots and beyond. Using data to get to know your customers Banks that regularly utilize their data analytics to optimize customer experiences see a growth rate of 3.2x faster than their competitors.

Banking 76

Banking Personalization Customer Experience Chatbots 76

Blueship Call Center

JANUARY 27, 2025

Upselling and Cross-Selling : Happy customers are more receptive to additional offerings. AI and Automation : AI-powered chatbots and automated systems handle routine queries, freeing up agents for complex issues. Predictive Analytics : Anticipating customer needs and offering proactive solutions.

Call Center 40

Call Center Customer Experience Brand ambassadors Technical Support 40

Totango

NOVEMBER 15, 2021

For example, you can establish criteria for customers who may be in the market for an upsell offer and set up automated workflows to send promotional emails to this segment of your customer database. By integrating CRM data with your CS platform, you can analyze your customer data and harness it for customer success management.

CRM 94

CRM Upselling SaaS Chatbots 94

Serenova

AUGUST 11, 2020

During the past decade, contact centers have begun to adopt new technologies such as cloud-based CRMs, intelligent IVRs, chatbots and true omnichannel capabilities , further highlighting the need for robust agent training to ensure employees are adept at interacting with customers in a variety of modalities. Taking Customer Support Calls.

Call Center 98

Call Center Contact Center Chatbots Quality management 98

Cincom

JANUARY 30, 2025

Increased revenue due to increased upselling opportunities. From chatbots guiding customers through common processes, such as calculating premiums or answering frequently asked questions about coverage, to algorithms that help refine personalization efforts, AI makes customer engagement platforms more responsive and intelligent.

Personalization 40

Personalization CRM Analytics Chatbots 40

Calltools

JANUARY 19, 2022

Collecting data from CRMs can help agents learn about a caller’s contact details, behavior, hobbies and purchasing habits, resulting in improved customer service and upsell and cross-sell opportunities. . Data analytics is one of those contact center trends that’s been around for several years. IVRs and AI. Omnichannel.

Contact Center 52

Contact Center Interactive Voice Response Chatbots Abandon rate 52

NICE inContact

JULY 26, 2019

From robotic procession automation to machine learning and intelligent analytics, AI’s impact on profits is clear — even with a measured, practical approach. While many companies are hesitant to put chatbots into play, studies clearly show consumers value the speed and convenience that comes with this increasingly pervasive technology.

Contact Center 55

Contact Center Chatbots Upselling Analytics 55

aircall

FEBRUARY 6, 2023

Chatbots are another helpful tool. What’s so great about combining chatbots with conversational CRM? Conversational CRM is constantly being updated by chatbots and other AI software. Taking personalization to the next level Sales and support chatbots have been around for a while.

CRM 62

CRM Sales Chatbots Upselling 62

Expivia

NOVEMBER 9, 2020

I see this a lot with cross-sell/upsell. In the mid-2000s, they did a lot of analytics where they would process customer data and come up with cross-sell and upsells that would fit the profile and criteria of each customer. Chatbots are on my radar, I do not think their evolution is going to take a giant shift in 2021.

Call Center 52

Call Center Customer Service Upselling Chatbots 52