Analytics Chief Customer Officer Customer Care 
Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.
Sykes
APRIL 29, 2020
As global business shift operations due to COVID -19, customer care leaders face several challenges, especially for those who serve customers via contact centers and back office sites.? . Here are four key questions a Chief Customer Officer (CCO) should seek answers to in the face of continuing disruption.
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Sykes
APRIL 29, 2020
As global business shift operations due to COVID -19, customer care leaders face several challenges, especially for those who serve customers via contact centers and back office sites.? . Here are four key questions a Chief Customer Officer (CCO) should seek answers to in the face of continuing disruption.
Fonolo
JANUARY 14, 2020
Jeanne has been helping companies create deeper relationships with their customers for over 35 years. She has worked Microsoft, Allstate, and Lands’ End, pioneering the role of the “Chief Customer Officer” . Top Pick: 7 tips and resources for Chief Customer Officers and C-Suite Customer Experience Leaders.
Mindtouch
APRIL 17, 2017
Allison Ewell , Seismic Software, Director of Customer Success, @SeismicSoftware, LinkedIn. Allison Pickens , Gainsight, Chief Customer Officer, @PickensAllison, LinkedIn. Andrew Bergen , Seismic Software, VP of Customer Success, @SeismicSoftware, LinkedIn.
Mindtouch
JUNE 12, 2019
Consider the below examples of the average life expectancy—aka post-purchase experience—for various products: Thus from the customer’s perspective, the Loyalty Loop would look like something like this: Notice how lengthy the post-purchase experience becomes. Optimizing for search is essential. Make it easy once they’re on your site.
ClearAction
APRIL 29, 2020
If “customer experience” has innumerable interpretations, the same can likely be said about the ideal role of the Head of Customer Experience. This position may also be known as Chief Customer Officer or VP of Customer [fill-in-the-blank] (e.g. Track record of customer-centric decision-making.
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