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Four Critical Questions Chief Customer Officers Should Ask

Sykes

Here are four key questions a Chief Customer Officer (CCO) should seek answers to in the face of continuing disruption. . Question 1: How Should We Interact with Our Customers Going Forward? . At a seminar earlier this year I asked a CCO expert panel , “ W hy use an outsourcer to help serve your customers?”?The

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Four Critical Questions Chief Customer Officers Should Ask

Sykes

Here are four key questions a Chief Customer Officer (CCO) should seek answers to in the face of continuing disruption. . Question 1: How Should We Interact with Our Customers Going Forward? . At a seminar earlier this year I asked a CCO expert panel , “ W hy use an outsourcer to help serve your customers?”?The

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Dennis Wakabayashi. Lynn Hunsaker.

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The Top Customer Service Conferences to Attend in 2020

Fonolo

Simply click on any conference to be taken to the details, or scroll on to see the full list in detail: Customer Service and Contact Center Conferences 2020: Customer Contact Week, Nashville. Chief Customer Officers USA, Atlanta. Next Generation Customer Experience, Indian Wells. Zendesk Relate, Miami.