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These centers handle a variety of interactions, including: Customer inquiries TechnicalsupportComplaintresolution Appointment scheduling Order processing Whether it’s answering questions at midnight or resolving an issue on a public holiday, 24/7 call centers provide uninterrupted service to meet customer needs.
A wide range of customer care services can be outsourced, including inbound and outbound call handling, live chat support, email support, social media customer care, technicalsupport, order management, and complaintresolution. Can customer care outsourcing companies provide analytics and reporting?
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