ShepHyken

SEPTEMBER 16, 2016

Basic examples of KPIs include visitor engagement, cart abandonment, bounce rate and conversion rate, but Google Analytics can be used to define and measure practically any goal. With over 20 years of global experience in Marketing Applications and Analytical CRM, Mark Smith is a leader in building, growing and managing successful companies.

Customer Experience 300

Customer Experience Personalization Marketing Analytics 300

Peter Lavers

SEPTEMBER 19, 2017

Peter Lavers will be attending the SAS Analytics Experience conference in Amsterdam this October – their showcase in Europe of the latest innovations in data and analytics. The post SAS Analytics Experience, Amsterdam appeared first on Think CX.

Analytics 100

Analytics 100

TechSee

DECEMBER 11, 2024

Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts. Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future.

Self service 109

Self service Enterprise Finance Healthcare 109

Beyond Philosophy

JANUARY 12, 2015

We see a lot of this in current applications of text analytics. Newer emotional measurement techniques actively incorporate valence, i.e. sentiment, which clusters emotions into the positive, negative and neutral.

Customer Experience 305

Customer Experience Customer emotions Customer centricity Analytics 305

Beyond Philosophy

JUNE 4, 2020

In other words, there are far brighter people than me using analytical tools. Sutherland says that what used to kill video conferencing was that the least technological person determined the video conference’s quality. These people are looking at things in precisely the same way. Few hands go up.

Consulting 390

Consulting Consulting Advertising Analytics 390

AWS Machine Learning

FEBRUARY 21, 2025

session_id="test") # Response: Unfortunately, the dates for the AWS re:Invent 2024 conference have not # been announced yet by Amazon. The re:Invent conference is typically held in late # November or early December each year, but the specific dates for 2024 are not # available at this time.

Engineering 111

Engineering APIs Analytics Enterprise 111

Callminer

AUGUST 20, 2019

CallMiner’s annual speech analytics conference will feature expert speakers, workshops and the latest in artificial intelligence.

Analytics 182

Analytics 182

Callminer

JUNE 25, 2019

We are excited to announce the keynote lineup for our annual speech analytics user conference, LISTEN, November 4-6, 2019.

Analytics 182

Analytics 182

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it. The 8 skills required by any CX team are: Strategy.

Journey mapping 307

Journey mapping Customer centricity Analytics Government 307

Balto

MARCH 25, 2025

When I started writing Balto content around 2017, speech analytics was hot. Every contact center software company had a speech analytics perspective and was competing to rank in the top spot on Google. Speech analytics adorned every eBook title, every conference booth banner, every blog post, and every LinkedIn post.

Analytics 40

Analytics Engineering Automotive Contact Center 40

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

Aspect

JUNE 16, 2017

Get ready for the next big thing in contact center workforce optimization: Speech Analytics. Even though speech analytics was introduced to the contact center industry back in 2003, Aberdeen Group reports that only about 15% of contact centers currently use speech analytics. Let’s consider each of these in turn.

Contact Center 97

Contact Center Analytics contact center workforce Technology 97

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy. Choose the right ticketing platform.

Education 78

Education Sales Advertising Marketing 78

Pointillist

JUNE 15, 2018

In this post, I take an in-depth look at why customer retention matters and the ten powerful ways in which customer journey analytics can help you immediately improve customer retention. Hand-picked related content: How to reduce churn using customer journey analytics ]. 10 Steps to Improve Customer Retention with Journey Analytics.

Customer retention 110

Customer retention Analytics Airlines SaaS 110

Beyond Philosophy

MAY 8, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. People lie. I have done it. You have done it. Customer engagement is critical to your success.

Customer Experience 259

Customer Experience Consulting Consulting Enterprise 259

Callminer

JUNE 12, 2018

Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. NetLink – 30 Minutes past the hour – The Care Cloud: Contact Center Analytics.

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. NetLink – 30 Minutes past the hour – The Care Cloud: Contact Center Analytics.

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

Beyond Philosophy

MAY 21, 2022

Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise.

Consulting 39

Consulting Consulting Enterprise Analytics 39

Beyond Philosophy

APRIL 24, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. Guess what? We got a suggestion from a listener—and we took it. Register at www.Verint.com/engage.

Customer Experience 221

Customer Experience Consulting Consulting Enterprise 221

Callminer

JUNE 21, 2017

From video conference to webinars and online streaming websites, the Internet offers a wealth of resources that demonstrate the best and worst of customer service and techniques. Providing data, metrics and analytics. Insights from analytics can also help tailor training and coaching to specific groups or agents. Role-playing.

Best practices 174

Best practices Call Center Morale Coaching 174

Peter Lavers

SEPTEMBER 20, 2017

This is the first of two blog posts on the Customer Insight Leader blog, in which I set out why data is the new Marketing battleground and (in my second blog) how analytics are the weapons guidance systems needed to win the battle. Please read the blog at the Customer Insight Leader website and join the debate via my twitter feed.

Marketing 133

Marketing Analytics 133

Answer Dash

JUNE 4, 2019

Predictive analytics have given way to a new data economy. The term “artificial intelligence” was first introduced at a conference at Dartmouth College in 1956, and since then, we have seen the manifestations of computerized decision-making in our lives to varying degrees of sophistication.

Analytics 77

Analytics Customer Experience B2C Healthcare 77

Beyond Philosophy

MAY 15, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. 5 Rules for Managing Your Customer Experience in Business to Business.

Customer Experience 259

Customer Experience Management B2B Customer emotions 259

AWS Machine Learning

OCTOBER 29, 2024

She speaks at internal and external conferences such AWS re:Invent, Women in Manufacturing West, YouTube webinars, and GHC 23. Getting started To help you get started with the observability solution, we have provided example notebooks in the attached GitHub repository , covering knowledge bases, evaluation, and agents for Amazon Bedrock.

Best practices 104

Best practices Feedback Metrics APIs 104

Cisco - Contact Center

MARCH 20, 2023

EXPOSURE: The Information We Divulge On A Public Wireless Network Register now for your free tour at the RSA Conference Security Operations Center (SOC), where engineers are monitoring all traffic on… Read more on Cisco Blogs

Wireless 65

Wireless Engineering Analytics 65

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! Workshop attendees are eligible to win a LISTEN 2019 Conference Pass! Tuesday, June 25 2:15 – 4:45 p.m

Wireless 140

Wireless Analytics Education Enterprise 140

Beyond Philosophy

MAY 7, 2022

Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise.

Consulting 195

Consulting Consulting Enterprise Contact Center 195

Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? Think is IBM’s flagship conference designed to deliver all the technical training, strategic expertise, and impactful lessons that a company needs to compete in today’s changing world.

Customer centricity 167

Customer centricity Technology Marketing Customer Experience 167

Beyond Philosophy

APRIL 17, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. All of us have two systems of thinking that drive our decision making.

Consulting 195

Consulting Consulting Enterprise Analytics 195

Peter Lavers

JANUARY 10, 2017

We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in March in his role as a Watson Commerce Futurist. Read the conference website. The post IBM Amplify 2017 appeared first on Think CX.

Best practices 100

Best practices Analytics Marketing Technology 100

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Text and Speech Analytics are Not Created Equal.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Beyond Philosophy

MAY 12, 2022

For example, Fleischaker says many companies use audio and speech analytics. She also sees firms using text analytics for digital channel interactions. Fleischaker’s example shows a company interpreting that data using a behavioral science perspective. . How the data is collected is an essential consideration, too.

Contact Center 195

Contact Center Analytics First call resolution Consulting 195

Cisco - Contact Center

JUNE 13, 2024

Cisco engineers often face the challenge of setting up a Security Operations Center in two days at global events. Aditya Sankar explains the process with our “SOC in a Box” in this blog.

Engineering 87

Engineering Analytics 87

AWS Machine Learning

NOVEMBER 20, 2024

She speaks at internal and external conferences such AWS re:Invent, Women in Manufacturing West, YouTube webinars, and GHC 23. She leads machine learning projects in various domains such as computer vision, natural language processing, and generative AI. In her free time, she likes to go for long runs along the beach.

Construction 110

Construction APIs Metrics Accountability 110

Momentum Telecom

MARCH 26, 2025

Enterprise Connect is the leading conference and exhibition dedicated to enterprise communications and collaboration, providing insights into the latest technologies and trends shaping the industry. There was a lot to like about this years event.

Enterprise 59

Enterprise Contact Center contact center solutions Analytics 59

Calltools

OCTOBER 16, 2024

From reduced costs to detailed analytics, you may be surprised by just how much these phone systems have to offer. Advanced features also allow for additional tools to enhance the communication experience, such as conference calls, call routing, call recording, sending voicemails to an email address, and more.

voip 52

voip Analytics Contact Center CRM 52

Beyond Philosophy

MAY 1, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. A massive gap exists. Please tell us how we are doing! Customer engagement is critical to your success.

Consulting 150

Consulting Consulting Analytics Enterprise 150