Beyond Philosophy

JUNE 17, 2015

In other words, the resources of time, money, people, and technology have to be accompanied by stated financial objectives and actionable analytics to prove their worth. Core to any good content strategy is the effectiveness of websites as information sources and relationship-builders.

Advertising 240

Advertising Engineering Analytics Marketing 240

ShepHyken

OCTOBER 21, 2022

She’s also a web design consultant focusing on customer experience and user interface. But for customers to find you, this means optimizing your content with search engine optimization. But to build targeted messaging, it helps to look at your real-time data and analytics so you can segment your customers into different groups.

Marketing 191

Marketing Customer Experience Customer centricity Advertising 191

Outsource Consultants

FEBRUARY 25, 2025

Are you leveraging call centers to turn support into a revenue engine? At Outsource Consultants, we’ve seen ecommerce call center services significantly boost revenue and customer satisfaction. Leverage Data Analytics for Targeted Campaigns Data analytics plays a vital role in boosting ecommerce sales through call centers.

Call Center 67

Call Center Sales outsourcing Technical Support 67

AWS Machine Learning

MARCH 18, 2025

These audio recordings can be obtained through various channels, such as in-person visits, telemedicine consultations, or dedicated voice reporting systems. This could be done through mobile devices, dedicated recording stations, or during virtual consultations.

Healthcare 79

Healthcare Analytics Consulting Consulting 79

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government Metrics APIs 93

AWS Machine Learning

MARCH 27, 2025

This requirement translates into time and effort investment of trained personnel, who could be support engineers or other technical staff, to review tens of thousands of support cases to arrive at an even distribution of 3,000 per category. Sonnet prediction accuracy through prompt engineering. We expect to release version 4.2.2

Education 88

Education Engineering APIs Enterprise 88

OctopusTech

MAY 3, 2024

WordPress website owners often overlook the importance of strategic search engine optimization in today’s digital landscape. So with that in mind, here are 10 of the top WP SEO consultants and agencies I’d recommend looking into this year: 1. Joost de Valk Die-hard WordPress fans already know and revere this name.

Consulting 62

Consulting Consulting Engineering Marketing 62

Callminer

FEBRUARY 21, 2018

One common mistake I see from call centers that I have consulted with over the last year is…”. He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. Some of these systems employ speech analytics to determine what is being said and the overall tone of the call.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

AWS Machine Learning

FEBRUARY 25, 2025

Headquartered in Redwood City, California, Alation is an AWS Specialization Partner and AWS Marketplace Seller with Data and Analytics Competency. Organizations trust Alations platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering innovation at scale.

Enterprise 85

Enterprise Engineering APIs Accountability 85

AWS Machine Learning

FEBRUARY 5, 2025

Monitoring Amazon Q has a built-in feature for an analytics dashboard that provides insights into user engagement within a specific Amazon Q Business application environment. About the Authors Nick Biso is a Machine Learning Engineer at AWS Professional Services. In addition, he builds and deploys AI/ML models on the AWS Cloud.

Engineering 70

Engineering Feedback Analytics Education 70

CCNG

MARCH 1, 2022

Now that work-at-home is here to stay, leaders at all levels are going to have to re-engineer how they lead. You can give them credit for a particular slide, for the analytics in the graph, or even the illustration on the slide if it’s really creative.

CCNG 195

CCNG Engineering Consulting Consulting 195

Outsource Consultants

FEBRUARY 18, 2025

Proactive quality control is the engine that powers this positive cycle. Data-Driven Approach: Leverage the power of data analytics to identify trends and patterns in quality issues. By focusing on these key strategies, you can transform your BPO relationships from potential pitfalls into powerful engines of growth.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

AWS Machine Learning

MARCH 8, 2023

MPII is using a machine learning (ML) bid optimization engine to inform upstream decision-making processes in power asset management and trading. MPII’s bid optimization engine solution uses ML models to generate optimal bids for participation in different markets. in Electrical Engineering and a B.S. in Computer Engineering.

Marketing 86

Marketing Analytics APIs Engineering 86

AWS Machine Learning

DECEMBER 7, 2023

In this post, we describe how we reduced the modelling time by 70% by doing the feature engineering and modelling using Amazon Forecast. The vast array of models and the sophisticated feature engineering capabilities offered by AWS Forecast proved more advantageous and optimized our resource utilization.

Management 120

Management Engineering Analytics Construction 120

DMG Consulting

JULY 31, 2019

DMG Consulting Releases 2019 Call Tracking Product Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC. and offline (e.g.,

Consulting 48

Consulting Consulting Interactive Voice Response Virtual Agent 48

Peter Lavers

SEPTEMBER 6, 2018

Peter has received numerous “top influencer” accolades in related subjects (analytics, digital, AI, etc.), This list features influencers who are contributing to the customer service industry in an outstanding way. and is an IBM Futurist and SAS Collaborator. He doesn’t just write and blog, though!

Customer Service 100

Customer Service Automotive B2C B2B 100

SharpenCX

MARCH 25, 2021

Turns out, customer service analytics, including speech analytics, is one of the five technology trends in Gartner’s custom e r experience hype cycle this year. . That’s why I’m diving in on how to use speech analytics to improve coaching and engagement in your call center. . What can speech analytics do for my call center?

Coaching 67

Coaching Call Center Analytics Quality management 67

TechSee

MARCH 7, 2023

She combines expertise in operations management, finance, customer operations, strategy development and execution, complex problem solving, and large organization leadership with complex negotiation, analytical, and interpersonal skills.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

AWS Machine Learning

FEBRUARY 19, 2025

In this example, the ML engineering team is borrowing 5 GPUs for their training task With SageMaker HyperPod, you can additionally set up observability tools of your choice. Prior to this, at Amazon QuickSight, he led embedded analytics, and developer experience.

Government 71

Government Best practices Engineering Enterprise 71

DMG Consulting

JANUARY 24, 2023

Interaction Analytics Helps Companies Hear their Customers View this article on the publisher’s website. INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. Interaction analytics is the only application that can provide this range of information.

Analytics 62

Analytics Enterprise Contact Center Quality management 62

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2019 – 2020 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Marketing Management 48

HGS

NOVEMBER 19, 2014

Over the last couple of years there have been a plethora of new buzzwords around servicing the customer – omni-channel, multi-channel, data and voice analytics to name a few – and there are literally hundreds of solutions in the marketplace designed to assist companies in meeting these new service requirements. Wed, 11/19/2014 - 19:39.

Business Process Outsourcing 130

Business Process Outsourcing outsourcing Interactive Voice Response Analytics 130

DMG Consulting

JANUARY 2, 2018

Scouting Report: Speech Analytics Enters Its Next Act — Maturity. The speech analytics market continues on its remarkable journey as it matures, enters middle age, and confronts a variety of new challenges. Speech analytics has reached maturity after 14 years in the commercial market. THE NEXT ACT FOR SPEECH ANALYTICS.

Analytics 54

Analytics Enterprise Contact Center Quality management 54

AWS Machine Learning

SEPTEMBER 27, 2023

The Amazon EU Design and Construction (Amazon D&C) team is the engineering team designing and constructing Amazon Warehouses across Europe and the MENA region. These requests range from simple retrieval of baseline design values, to review of value engineering proposals, to analysis of reports and compliance checks.

Construction 108

Construction Engineering Best practices Consulting 108

Fonolo

DECEMBER 15, 2020

Commercial airplanes can fly with as little as 1/4 of their engines running. In 2021, leaders must continue to find better ways to manage and coach their distributed teams, which will require reliable, real-time analytics.”. PETER LAVERS , CX CONSULTANT AT THINKCX. Diversity is essential to resiliency.

Contact Center 147

Contact Center Engineering Cloud contact Technology 147

DMG Consulting

AUGUST 26, 2024

GenAI Is Revolutionizing Conversation Analytics View this article on the publisher’s website The conversation analytics IT sector is strong and picking up momentum, due in large part to generative artificial intelligence (genAI)’s contributions.

Analytics 48

Analytics Contact Center Quality management Calibration 48

Mindtouch

OCTOBER 19, 2017

Principal Information Engineer, Information Services, CA Technologies — @adrianehunt — [link]. Alex Toussaint , VP Product Management – Einstein Analytics, Salesforce — @alextoussaint — [link]. Alex Toussaint , VP Product Management – Einstein Analytics, Salesforce — @alextoussaint — [link]. Adriane Hunt, Sr.

Consulting 91

Consulting Consulting Engineering CRM 91

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. By Donna Fluss.

Analytics 48

Analytics Quality management Enterprise Virtual Agent 48

OctopusTech

DECEMBER 23, 2022

But you must be stuck here on one question i.e. how to find a good SEO consultant? The process of hiring an SEO partner can be a difficult task if you don’t have proper knowledge about search engine optimization. Preparing detailed analytics reports. Obtain proper reports and analytics. Content optimization.

Engineering 118

Engineering Analytics Sales Consulting 118

Cisco - Contact Center

JANUARY 10, 2023

Define – Business Model Innovation / Industry Transformation, Machine 2 Machine; Augmented Decisions / Self Learning Analytics; Inventory Digital Assets; New Growth and Constant Innovation. Xentaurs is a next generation consulting and Cisco digital solution integrator partner dedicated to making digital technology transformation a reality.

Banking 133

Banking Enterprise Contact Center APIs 133

CSM Magazine

JULY 29, 2021

It is the main innovation behind the engine that performs functions such as task prediction and dialog control. Addepto is one of the top data science and AI consulting companies operating in over 12 countries. In this article, we want to show you some of the world’s best NLP solution providers : Addepto.

Real estate 98

Real estate Engineering Consulting Consulting 98

DMG Consulting

APRIL 13, 2022

DMG Consulting Releases 2022 – 2023 Workforce Management for the Enterprise Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Where: Available at the DMG Consulting online store. said Donna Fluss, President of DMG Consulting LLC. “In

Consulting 48

Consulting Consulting Enterprise Management 48

Peter Lavers

NOVEMBER 14, 2017

So, if you are leading an Analytics , Data Science or Insight team , where should you invest? Two analytics leaders lay down the “which skills” gauntlet. It is also interesting to see the salaries commanded by Data Engineers are higher than Data Scientists. So, let me share those discussions and challenges with you.

Analytics 100

Analytics Banking Consulting Consulting 100

DMG Consulting

OCTOBER 10, 2022

Outlook for Interaction Analytics. Interaction (speech and text) analytics is celebrating its 20 th year in the commercial market. While we talk a great deal about interaction analytics, the majority of “interaction” analytics used in contact centers today is still just speech analytics.

Analytics 48

Analytics Contact Center Enterprise Engineering 48

AWS Machine Learning

OCTOBER 31, 2023

This post was co-written with Anthony Medeiros, Manager of Solutions Engineering and Architecture for North America Artificial Intelligence, and Blake Santschi, Business Intelligence Manager, from Schneider Electric. About the Authors Anthony Medeiros is a Manager of Solutions Engineering and Architecture at Schneider Electric.

Healthcare 120

Healthcare APIs Engineering Accountability 120

AWS Machine Learning

DECEMBER 6, 2023

This is especially true for questions that require analytical reasoning across multiple documents. This task involves answering analytical reasoning questions. In this post, we show how to design an intelligent document assistant capable of answering analytical and multi-step reasoning questions in three parts.

Analytics 121

Analytics APIs Engineering Construction 121

TechSee

MAY 4, 2021

In fact, Global Workplace Analytics estimates that 25-30% of the workforce will be working from home multiple days a week by the end of 2021. The gig platform’s AI can learn from these gig workers’ answers, helping the AI engine become smarter over time. 62% plan to continue expanding their remote work capabilities well into 2021.

Customer Service 182

Customer Service Contact Center Agent burnout Call Center 182