Hodusoft

JULY 3, 2024

A Guide to Choose the Best Contact Center Software for Your Enterprise Contact centers come in different types and sizes. If we speak about the latter, then some contact centers believe in the philosophy of German-British statistician and economist Ernst Friedrich Schumacher, which is “Small Is Beautiful.”

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Contact center software Enterprise Contact Center Interactive Voice Response 52

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. One such tool is omnichannel contact center software. Let’s get a more detailed view of how omnichannel contact center software helps in improving the ROI of BPOs.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

Hodusoft

APRIL 30, 2025

Thats exactly what our flagship call and contact center software HoduCC has doneit has carved a prestigious place in the Software Advices Flagship Frontrunners Report for Call Center category released in 2025. What is Software Advice's FrontRunner List? Ask for a Free demo!

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Contact center software Contact Center Call flow call center software 52

Hodusoft

OCTOBER 17, 2024

” At HoduSoft, our HoduCC call and contact center software and omnichannel CX suite is powered by cutting-edge AI technology. By using our sophisticated call and contact center solutions, our customers have succeeded in taking their customer service to an altogether different level. Ask for a Free demo!

Call Center 52

Call Center Customer Service Contact center software Chatbots 52

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Read on and thank us later.

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Contact center software Contact Center Interactive Voice Response Multichannel 52

Hodusoft

MARCH 26, 2025

Our contact center softwareHoduCC omnichannel CX suite has helped many e-commerce companies of different sizes in delivering exceptional CX. 5 Ways to leverage eCommerce Contact Center Software to improve CX Read More How Can HoduSoft's E-commerce Contact Center Solutions Overcome Challenges?

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Contact Center Contact center software Interactive Voice Response contact center solutions 52

Hodusoft

APRIL 11, 2024

Ensuring HIPAA Compliance in Contact Center Software: A Comprehensive Guide In today’s digitally-driven world, customer support is increasingly dependent on digital technologies. An Understanding of HIPAA Compliance for Contact Centers How Does HIPAA Compliance for Contact Centers Work?

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Contact center software Contact Center Healthcare Accountability 52

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. With the first option, you get the choice of logging into your analytics and getting real-time reports on various Key Result Areas (KRAs) and Key Performance Indicators (KPIs.) Outsource the rest.”

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Contact center software Contact Center Customer Service Agent burnout 52

Hodusoft

NOVEMBER 27, 2024

When it comes to personalizing customer interactions, your call and contact center software’s integration with Customer Relationship Management (CRM) systems can be immensely helpful. How Can Robust Call and Contact Center Software Enhance Customer Loyalty? Read on and thank us later!

Best practices 52

Best practices Contact center software Contact Center Advertising 52

Hodusoft

MARCH 5, 2025

leverage E-Commerce Contact Center Software to Improve CX Read More Issues E-commerce Companies Face Due to Cart Abandonment High cart abandonment has a devastating impact on e-commerce companies. Our HoduCC omnichannel contact center software is one such useful tool that has helped many e-commerce companies of different sizes.

Abandon rate 52

Abandon rate Contact center software Interactive Voice Response Contact Center 52

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services.

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Contact center software Banking Contact Center Finance 52

Hodusoft

JANUARY 8, 2025

Some of the sophisticated technologies include contact center software and VoIP technology. Enhancing Microfinance Customer Support with Contact Centers In the beginning of the last section, we have discussed the importance of contact centers and contact center software solutions for microfinance companies.

voip 52

voip Contact Center Contact center software contact center solutions 52

Hodusoft

FEBRUARY 5, 2025

HoduCCs SMS Integration with Route Mobile HoduCC is an omnichannel contact center solution that empowers businesses to deliver exceptional customer experiences across various communication channels. As part of this partnership, HoduSoft integrates Route Mobiles SMS channelRoute SMS, into its flagship HoduCC contact center software.

Contact center software 52

Contact center software Analytics Healthcare contact center solutions 52

Hodusoft

APRIL 2, 2025

Shortlist Some Solution Providers and Ask for Free Demo Comparing some key aspects of different solution providers will give you a fair idea about which one you must shortlist and which one you shouldn’t. Repeat the process till you find one that provides a free demo for a reasonable time. Ask for a Free demo!

Contact Center 52

Contact Center Interactive Voice Response contact center solutions Morale 52

Hodusoft

MARCH 18, 2025

We have engineered our HoduCC omnichannel contact center software with social media integration to enable e-commerce companies efficiently manage customer communication on their preferred social network. In such a scenario, adopting sophisticated contact center software such as HoduCC can be a game-changer.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

Calltools

MAY 3, 2023

Utilize Text Analytics Tools Are you analyzing agent performance with text analytic tools ? With text analytics, managers can assess the customer’s perception of their interaction with the contact center and identify sentiment trends for each agent and their workforce as a whole.

Contact Center 98

Contact Center Coaching Average Handle Time Analytics 98

NobelBiz

OCTOBER 2, 2023

. – Brad Butler, Contact Center Software Consultant @NobelBiz Key Features of an Integrated Ticketing System When considering the implementation of an integrated ticketing system, contact center managers should prioritize scalability to accommodate growing operations. Why Shift to a Cloud-Based Solution?

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Contact Center Contact center software Multi-channel support Chatbots 105

Hodusoft

APRIL 23, 2019

If contact centers have not yet made the transition to incorporating video chat in their operations, it is time they did. Typical legacy contact center software Typical contact center software has a defined set of features. IVR and CRM form part of the contact center solution too.

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Contact center software Contact Center Call Center voip 40

Balto

JANUARY 6, 2025

Qualtrics Qualtrics CustomerXM enables businesses to foster customer-centricity by leveraging customer feedback analytics for actionable insights. Reporting and Analytics: LiveAgent provides you with in-depth insights into customer interactions, contact center performance, and overall support operations to support effective decision-making.

Call Center 52

Call Center Coaching Surveys Contact Center 52

Talkdesk

OCTOBER 26, 2017

How we measure success with those end callers is through minimizing their customer effort , but since we don’t interact directly with them, our goal is to make contact center software that is easy. One of the biggest focuses for Talkdesk has always been the availability of real-time reporting.

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Contact center software Contact Center Interactive Voice Response Customer effort 40

Upstream Works

MARCH 21, 2019

Central to this is an effective contact center software integration strategy that provides visibility to all customer journey information within the omnichannel agent desktop. Having a centralized contact center knowledge base with consistent information available for all customer interactions is key to closing that gap.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

Playvox

APRIL 25, 2023

Meet your agents where they are, incorporating flexible opportunities and customized learning options found in contact center software for a modern approach, including: Recorded videos: Provide illustrative examples and how-tos versus talking heads. Related Article: Best Contact Center Software for Remote Workers 3.

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Contact Center Contact center software Gamification Feedback 79

Hodusoft

SEPTEMBER 18, 2024

As agents in HMOs, contact centers answer patient queries, schedule appointments, provide medical advice, and refer patients to the appropriate medical services; they need sophisticated contact center software solutions to streamline the processes and provide high-quality customer service and customer experience.

Call Center 52

Call Center Contact center software Healthcare Contact Center 52

JustCall

DECEMBER 15, 2020

A contact center software should ideally be equipped with the call recording technology. Call recording serves the very need for building an efficient call center system. This call center software feature helps with just that. Call monitoring feature in contact center software usually works at 3 levels.

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call center software Call Center Interactive Voice Response CRM 98

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. Contact center software lets BPOs unify interactions across channels, providing a consistent, cohesive support experience.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Hodusoft

MAY 29, 2024

Its HoduCC call and contact center software has earned recognition for its auto dialer feature across three prestigious platforms. The company helps businesses choose the right software and its Category Leaders represent the cream of the crop in various software categories, including contact center software solutions.

Interactive Voice Response 52

Interactive Voice Response Contact center software CRM Contact Center 52

Hodusoft

SEPTEMBER 27, 2023

By offering products like HoduCC- Contact Center Software , HoduSoft has consistently pushed the boundaries of innovation. HoduCC-omnichannel contact center software has garnered attention and praises for its outstanding features and capacity to transform customer service operations. Ask for a Free demo!

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

Hodusoft

JULY 5, 2023

This award not only showcases the continuous commitment to innovation and exceptional software solutions but also solidifies HoduSoft’s position as a leader in the industry, emphasizing their commitment to delivering top-notch products and services. To know more about HoduCC Contact Center Software, Connect with us today!

Contact center software 52

Contact center software Contact Center Interactive Voice Response Analytics 52

Hodusoft

FEBRUARY 8, 2024

This blog post explores how a sophisticated communication system such as HoduCC contact center software can coordinate and unify communication across multiple devices and channels and ensure the success of MSPs. Read on and thank us later. Improved Client Engagement Clients expect a consistent and responsive experience.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

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call center software Call Center APIs Contact Center 98

JustCall

OCTOBER 22, 2023

Challenges in Tracking and Measuring Contact Center Performance Tracking all relevant contact center statistics is easier said than done. There are several common challenges that don’t let you track customer support analytics accurately. Use advanced analytics and da ta visualization tools.

Contact Center 52

Contact Center Contact center software Abandon rate Analytics 52

Hodusoft

JANUARY 3, 2024

Several key players thought that if contact center software is hosted in the cloud it would be extremely beneficial for businesses that don’t intend to install on-premise solutions. That led to the exploration of the idea of having agents access the contact center software through the Internet.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Hodusoft

NOVEMBER 29, 2023

Key Highlights of HoduCC Omnichannel Contact Center Software Being one of the leading players in the world of contact center solutions , HoduCC offers various outstanding features to help businesses, not only meet but exceed customer expectations. For more details about the software or to book a demo.

Contact center software 52

Contact center software contact center solutions Business Process Outsourcing Contact Center 52

Hodusoft

JULY 18, 2023

HoduCC Honored with Software Advice Frontrunners Badge 2023 In the dynamic world of contact center software, staying ahead of the curve is crucial for businesses looking to deliver a superior customer experience. To know more about HoduCC Contact Center Software, Connect with us today!

Contact center software 52

Contact center software Contact Center Interactive Voice Response CRM 52

Hodusoft

FEBRUARY 4, 2024

They will provide live demos and information on HoduSoft’s advanced communication solutions. HoduCC-Call and Contact Center Software The key highlight of HoduSoft will be one of its flagship products- HoduCC-Call and Contact Center Software. Ask for a Free demo!

Contact center software 52

Contact center software Contact Center CRM Analytics 52

Hodusoft

DECEMBER 4, 2024

Data-Driven Insights HoduBlast provides detailed analytics, which allows MSPs to understand client needs and behavior. Contact us today to book a free demo! Supercharge Your MSP's Customer Interaction with HoduBlast’s Customized Broadcast Solutions Ask for a Free demo!

Upselling 52

Upselling Surveys Marketing Personalization 52

Hodusoft

SEPTEMBER 14, 2023

HoduCC's Predictive Dialer Earns Prestigious Gartner Badges In today’s highly competitive contact center software solutions industry, standing out from others can be very challenging. HoduCC’s predictive dialer has gained the 7th position in the highly regarded Category Leaders list published by SoftwareAdvice.

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Contact center software Interactive Voice Response Contact Center Benchmark 52