Hodusoft

JUNE 1, 2023

HoduSoft Now Provides an AI Chatbot Feature with Its Contact Center Software In today’s swiftly evolving digital landscape, businesses are continuously striving to improve customer experiences and streamline their operations. Start Growing With HoduSoft Contact Center Software Talk to Our Expert!

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Hodusoft

JULY 27, 2020

This situation is entirely avoidable with the use of omnichannel contact center software. With the current emphasis on social media interactions, it could also be termed as the social media customer service software , allowing logistics to interact with both sides on a common platform. Can you identify gaps?

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Contact center software Contact Center Customer Experience Interactive Voice Response 52

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. With the first option, you get the choice of logging into your analytics and getting real-time reports on various Key Result Areas (KRAs) and Key Performance Indicators (KPIs.) Outsource the rest.”

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Hodusoft

JULY 12, 2021

How Work from Home Contact Center Software Can Solve Remote Work Challenges? What has not changed, however, is reaching for our phones to call customer service contact center agents, for a myriad of issues. In fact, throughout the pandemic period, contact centers witnessed long waits. Auto dialer .

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Hodusoft

JULY 16, 2021

Call Center and Contact Center Software Difference Complete Guide. What is the difference between call and contact center software? Companies make customer interactions through two essential ways– call and contact centers. Key Features of HoduCC Call and Contact Center Solution.

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Hodusoft

JANUARY 28, 2025

It features interactive sessions, significant presentations from industry leaders, live product demonstrations, and a vibrant exhibit floor showcasing the latest tools and solutions driving business transformation. As a key participant, HoduSoft is proud to contribute to this global event, celebrating technology and innovation.

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Natalie Petouhof

OCTOBER 19, 2016

Tweet Constellation Research is launching a new program, and I’m happy to share that the vendors that have been listed on the Constellation ShortList ™ for Customer Service and Contact Center Software. The Constellation ShortList  presents vendors in different categories of the market relevant to early adopters.

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Contact center software Contact Center Customer Service Interactive Voice Response 45

NobelBiz

FEBRUARY 21, 2022

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Why do you need a new contact center software?

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Contact center software Contact Center contact center solutions Cloud contact 52

Hodusoft

NOVEMBER 27, 2024

When it comes to personalizing customer interactions, your call and contact center software’s integration with Customer Relationship Management (CRM) systems can be immensely helpful. How Can Robust Call and Contact Center Software Enhance Customer Loyalty? Read on and thank us later!

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Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services.

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Contact center software Banking Contact Center Finance 52

Hodusoft

JANUARY 8, 2025

By Leveraging the Right Tech Stack This is the most important step microfinance companies can take in the present time. Some of the sophisticated technologies include contact center software and VoIP technology. However, the good news is, it can overcome those by undertaking several effective steps.

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voip Contact Center Contact center software contact center solutions 52

Callminer

AUGUST 6, 2019

Computer Telephony Integration (CTI): Essentially, CTI is a software that brings together all communication channels (web-based, voice, email, etc.). Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. Know the latest call center trends.

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call center software Best practices Call Center Interactive Voice Response 140

Hodusoft

NOVEMBER 27, 2020

So, what’s the best way to keep an eye on the daily operations of a contact center? The key benefits of real-time monitoring include: Enhanced Company Performance: Real-time monitoring software allows managers to receive an immediate alert regarding customer service issues as they happen.

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Hodusoft

MARCH 18, 2025

We have engineered our HoduCC omnichannel contact center software with social media integration to enable e-commerce companies efficiently manage customer communication on their preferred social network. In such a scenario, adopting sophisticated contact center software such as HoduCC can be a game-changer.

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Contact Center Contact center software Advertising Best practices 52

Hodusoft

APRIL 23, 2019

If contact centers have not yet made the transition to incorporating video chat in their operations, it is time they did. Typical legacy contact center software Typical contact center software has a defined set of features. IVR and CRM form part of the contact center solution too.

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NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. Advanced AI Integration: Beyond Customer Service Artificial Intelligence (AI) is no longer a novelty in call centers.

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Hodusoft

FEBRUARY 9, 2022

The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Video chat .

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Hodusoft

OCTOBER 28, 2018

Contact center software solutions evolve to keep in pace with changing tech and customer patterns. That most present CC solutions are omnichannel is a pointer to changing trends influenced by customer behavior. It ties in neatly with a multi-tenant contact center software.

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Contact center software Contact Center call center software contact center solutions 40

Balto

JANUARY 6, 2025

Qualtrics Qualtrics CustomerXM enables businesses to foster customer-centricity by leveraging customer feedback analytics for actionable insights. Reporting and Analytics: LiveAgent provides you with in-depth insights into customer interactions, contact center performance, and overall support operations to support effective decision-making.

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Cisco - Contact Center

AUGUST 3, 2020

Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Award Winner Second Year in a Row.

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ROI CX Solutions

APRIL 15, 2025

Building trust and customer satisfaction (CSAT) Times of high emotions present valuable opportunities to establish trust with customers. Avoid generalizing and stay present in each interaction. Demonstrate your appreciation for their business by acknowledging difficult emotions with respect and aiming to build genuine satisfaction.

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Hodusoft

APRIL 2, 2025

.” The irony, however, is that the contact centers of telecom companies can do better when it comes to responding to customers’ queries and resolving their issues. ” At HoduSoft, our HoduCC omnichannel CX suite and contact center solutions automated the contact centers of many telecom companies.

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NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

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Best practices Call Center Gamification Contact center software 98

NobelBiz

FEBRUARY 21, 2023

Importance of Reporting and Analytics in a Contact Center Reporting and analytics are one of the crucial components that help gain an accurate and sincere state of a contact center’s development. Presented using reports to monitor a contact center’s performance over time.

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Hodusoft

JANUARY 1, 2021

It is not surprising that most or all call centers employ supervisors to monitor and manage call center agents and contribute to performance enhancements. Here, the importance of real-time analytics & reports in the call center software can make monitoring easier for supervisors and help them to help the agents and deliver results.

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JustCall

OCTOBER 22, 2023

Challenges in Tracking and Measuring Contact Center Performance Tracking all relevant contact center statistics is easier said than done. There are several common challenges that don’t let you track customer support analytics accurately. Use advanced analytics and da ta visualization tools.

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ROI CX Solutions

DECEMBER 5, 2024

Improved customer experience: Cloud call centers make it easier to integrate powerful tools like Interactive Voice Response (IVR), real-time data analytics, call recording, and many others. Benefits of cloud contact center software Scalability Very few companies see a completely consistent level of business throughout the year.

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Call Center Interactive Voice Response Contact center software Cloud contact 52

NobelBiz

DECEMBER 11, 2023

Understanding Call Flows A call flow is like a roadmap that guides a phone call through a contact center. IVRs are the initial point of interaction, presenting options to the caller for a personalized experience. Data Collection: Facilitates the collection of valuable customer data for analytics and improvement.

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JustCall

OCTOBER 25, 2023

Compounding Costs: Managing numerous tools also presents the problem of having to pay for them individually. A consolidated customer interaction software solution can benefit businesses by boosting efficiency, centralizing data, delivering consistency, and offering scalability. Imagine having a tool for each of them!

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call center software Contact center software CRM Call Logging 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

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Hodusoft

FEBRUARY 4, 2024

HoduCC-Call and Contact Center Software The key highlight of HoduSoft will be one of its flagship products- HoduCC-Call and Contact Center Software. On the whole, this event presents a unique opportunity to exchange ideas and explore potential collaborations.

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Contact center software Contact Center CRM Analytics 52

Hodusoft

MAY 10, 2024

That’s because the COVID-19 pandemic made virtual call centers and contact centers a necessity rather than a convenience. Virtual call and contact centers have become the new norm in the present time instead of being an optional feature for businesses seeking flexibility in their operations.

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Fonolo

JANUARY 31, 2023

Involve your employees in data collection and analytics. How to Buy Contact Center Software 6. Use incentives and gamification Call center training material can get pretty dry. Host inter-departmental updates, bring in outside teachers for workshops, or outside companies for presentations.

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VocalCom

AUGUST 19, 2019

Like the voice channel, chat does not indicate if both speakers are actually present. For example, he may quickly recap the procedure the company will follow and provide additional information such as a case number and phone number for further contact. Use analytics to offer the best support.

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Contact center software Construction Analytics Contact Center 48

Hodusoft

AUGUST 15, 2024

The increased focus on upskilling and availability of various courses also play a role in internal attrition in the present age. Let’s take the example of the call center industry, which is infamous for its high employee attrition rate. Key Reasons for Employee Attrition Employee attrition happens for many reasons.

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Contact center software Contact Center Call Center Surveys 59

Hodusoft

SEPTEMBER 18, 2023

The 12th BPO Innovation Summit & Awards 2023 presents an incredible opportunity for leaders, innovators, and providers within the industry to come together and explore the latest trends and innovations in the BPO industry. Moreover, it is organized to recognize and celebrate excellence through the BPO innovation awards.

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outsourcing Business Process Outsourcing Contact center software Finance 52

NobelBiz

NOVEMBER 27, 2023

On the other hand, automatic call logging uses software to automatically capture and record call data, such as call duration, caller ID, and call outcome. This data is then stored in a centralized database, where it can be easily accessed and analyzed by call center managers.

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