Analytics Contact center software Social media contact 
Hodusoft
AUGUST 9, 2021
EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. The customer then calls the over phone raising the issue mentioned on the social media page.
Callminer
AUGUST 6, 2019
Computer Telephony Integration (CTI): Essentially, CTI is a software that brings together all communication channels (web-based, voice, email, etc.). Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. Know the latest call center trends.
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